Use In-Touch Apps to build your vision for technology-driven customer interactions quickly and easily. In-Touch Apps are built from scalable, robust, quality assured components that have been used in thousands of on-site activities worldwide by millions of consumers for:
- On-site data collection
- Attendee registration, activity tracking, brand awareness, and market research surveys
- Contest entry forms
- Virtual scratch-and-win and other instant-win contests
- Interactive digital signs and information kiosks
- Employee and customer feedback surveys
- On-site audit and forms-based workflow applications
Get Started with In-Touch Apps
- Design - A consultation with an In-Touch application architect turns your vision into an end-to-end data collection solution
- Build - The In-Touch Apps design team implements your vision. For many common designs, a complete lifecycle from concept to event is only a few days.
- Deploy - Access for your project staff to In-Touch Apps Data Director and other real-time monitoring and reporting is set up. An In-Touch project manager provides training and support for all aspects of the program. Order tablets, iPads, and other data collection devices from In-Touch for short-term or long-term use. Or let In-Touch acquire, provision and manage your own device fleet. In-Touch provides complete logistics support including hard cases and shipping kits with pre-filled forms.
- Run - Set up and monitor your own events using the web-based In-Touch Data Director. Download collected data on demand via the Data Director, or let In-Touch automate integration with your enterprise CRM, e-mail marketing system, or file share.
- Analyze - use the In-Touch Apps Data Director to report and analyze your program and events, or download your data for off-board analysis. Our expert analysts can help you audit your program effectiveness and recommend changes to your design to improve efficiency and optimize ROI.
Features
- 100% hosted solution at tier 1 data centers in the U.S. and Canada
- Multi-page surveys and questionnaires with branching and customizable question types
- Intelligent forms and mobile workflows, with advanced features such as auto-complete and auto-suggest contact info forms, photo marketing, signature capture, and coupon and barcode printing
- Automatic recording of metadata including time, event, location, and geo-position
- Multi-point on-site engagement through RFID or barcode tracking
- Easily re-skin and re-theme for any brand
- Built-in data security
- Built-in multilingual capabilities including dynamic switching between languages in-survey
- Support for multiple themes and questionnaire flows from a single In-Touch App
- Automatic, web-based, and real-time monitoring, reports and data visualization
- Web-based administration and monitoring interface that can be customized for your organization or brand
- Event scheduling and monitoring with goal monitoring, lead quality scoring, and cost-per-record tracking
- Plugin mechanism for custom dashboards and report formats, easy web service API for adding new filtered data views and visualizations
- Offline or online device operation with built-in data encryption, automatic synchronization and software updates
- Easy-to-use, self-serve tools for device management, real-time monitoring, data download, contests and draws
- Straightforward inbound and outbound integration with external databases and enterprise systems, with built in support for common integration protocols and formats: fixed-width, CSV, XML, SFTP/FTPS, XML-SOAP and REST web services, PGP encryption
- Automated, instantaneous follow-up engagement via email, SMS
- Develop one In-Touch App and run it on many platforms using a future-proofed, web-centric, and hardware-neutral approach based on HTML5 standards: PC, tablet, netbook, iPod/iPhone/iPad, and Android
- Infinite customization on both front and back end via In-Touch Mobile Platform API
