Over the past fifteen years, all levels of government have been highly focused on the concept of service transformation. In most cases this means the automation of traditional paper-based services and business processes, and using the Internet as a preferred service delivery channel. Governments in North America have spent billions of dollars on service transformation and have made incredible achievements.
Today citizens can file taxes, apply for grants and contributions, and update registration (i.e. tombstone data) online. The information provided during these and similar online interactions are often processed automatically through a series of automated workflows – with human intervention completely eliminated in many cases, producing significant time and cost savings.
Although the Mobile Web has existed for several years, in late 2008 mobile devices with modern web browsers outnumbered PC-based browsers on the Internet. The Mobile Web has become a disruptive technology – and governments at every level must develop strategies to accommodate it.
In-Touch e-Government offerings have been architected in such a manner that they act as a layer between existing legacy and web-based government applications and the Mobile Web. Unlike other solutions, they are well managed, standards-based, and easy to use – allowing existing investments to be leveraged on the Mobile Web.
The In-Touch team works closely with our public sector customers to deliver services and technologies that address a variety of business needs, including: