Mystery Shopping

Secret Shopping, Compliance Audits, Retail Inventory Audits, Regulatory Inspection

Compliance Audit

Compliance Audits are a necessary part of ensuring that an organization is meeting the rules and standards mandated for its operation.  Most often these are performed overtly, which allows a trained inspector to take detailed notes onsite, and get clarification from staff if necessary. 

Compliance Audits could be as varied as checking the quality of food in restaurants, verifying the availability of merchandise in retail stores, or confirming eligibility for a regulatory permit. 

In-Touch Compliance Audits

We provide technology and services to ensure a successful and efficient audit of your operations.  We use our experience to help you design audits that:

  • Are complete and accurate for your organizational goals
  • Address potentially vulnerable areas in greater detail
  • Produce results that can be easily designated for remedy if required
  • Can be compared between locations and map compliance trending over time
  • If appropriate, allow on-site managers to provide limited guidance and receive feedback about nuances specific to their business

In addition, we bring mobile technologies into the picture.  By leveraging our expertise in the mobile web, we enhance our audits with features unavailable in a simple paper-based solution:

  • Results appear instantly in an online reporting system or integrate with your data capture system
  • Our auditors can deploy devices capable of sending instant feedback and alerts to facilitate instant problem rectification
  • Electronic signature capture or photo evidence becomes possible
  • Data is collected securely and encrypted instantly, eliminating security concerns
  • Our intelligent data-entry verification system helps minimize accidental errors