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Kat Hirsch

2 min read

How to Promote Responsible Sales for Multi-Location Businesses

When managing a multi-location business, it’s important that employees at every touchpoint understand the laws and regulations that apply to their industry. Promoting responsible sales and ethical selling is crucial and requires a structured...

List of Do’s and Don’ts to design a high-impact virtual mystery shopping program

2 min read

Virtual Mystery Shopping Do’s and Don’ts in 2022

Keeping experiences consistent, both in-person and online has never been more important. Over the past year, we’ve seen a significant acceleration in...

All about IntouchSurvey™ subscription plans

3 min read

Get More Out of Your CX Programs with IntouchSurvey™

This month, Intouch Insight is thrilled to announce the release of the latest and greatest IntouchSurvey™ self-serve model and redesigned...

Learn what retailers sshuld focus on to increase the ROI of CX programs

2 min read

The 3 I's of Retail CX: Intelligence, Improvement and Impact

The CX world has been turned on its head. Even before the global pandemic changed customer journeys forever, many organizations experienced the rapid...

The key outcomes of Intouch Insight’s recent study on Changes in Consumer Habits

2 min read

How Grocery Stores Can Best Use Customer Feedback

With the closure and reopening of stores amid the pandemic, not to mention the implementation of new rules and regulations, it’s been hard for...

Pizza in an open delivery box

2 min read

How Surveys Help Restaurants Perfect the Customer Experience

As restaurants digitally accelerate and adapt to new service models, customers are grappling with how to consume and who to trust. Disruptions to...

Key CX tools in our arsenal to help you build your own

2 min read

Making Great Experiences Happen | CX Day 2020

Every year, the first Tuesday in October marks a very special day for our global community. CX Day is dedicated to the celebration of businesses,...

Cultivating Trust in Times of Change

3 min read

Cultivating Trust in Times of Change with Jeanne Bliss

Earlier this week, we conducted an interview with Jeanne Bliss, CEO/Founder of CustomerBliss, and Erin Fenn, Executive Vice President at Intouch...

measuring customer experience

3 min read

Measuring Customer Experience During a Global Crisis (Part 2)

Welcome to the summer of 2020, at least in the northern hemisphere, where B2C transactions are contactless, and face masks are the price of admission...

webinar recap customer feedback

2 min read

Do Something Great with Customer Feedback (Webinar Recap)

Last week, we had the distinct pleasure of sitting down with Heart of the Customer’s CEO and Founder, Jim Tincher, to discuss all things customer...