Checklists are one of the most effective ways for businesses to ensure their teams complete all the steps in a process correctly, and that no steps are forgetten along the way.
For retail businesses in particular, checklists
Read the infographic below to learn how mobile checklists help improve retail execution.
Source: Lee Resources.
Summary
Using CSAT surveys in combination with mystery shopping will:
- Ensure your internal standards match customer expectations
- Help define key performance metrics that will have the most significant impact on improving customer experience
- Provide first-hand customer feedback that will ensure accuracy in your program