Blog – General

Goodbye Winter, Hello New Features

Apr. 24, 2019 | 4 minutes
Learn more about some cool new features at Intouch that are part of our spring 2019 release.
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Moments that Matter: Your Journey Mapping Questions Answered

Mar. 04, 2019 | 7 minutes
Journey mapping expert, Jim Tincher, explains how to drive action from journey maps, the importance of involving the entire organization in the process, and how anyone can get started by focusing on the key moments that matter in the customer journey.
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IntouchCheck: New Year, New Features

Jan. 24, 2019 | 5 minutes
Learn more about some of the exciting new IntouchCheck features that have just been released.
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Everything You Need to Know About Mystery Shopping in Under 90 Seconds [Video]

Dec. 17, 2018 | 3 minutes
Watch now! A 1 minute and 20 second overview of what your business can gain from implementing a mystery shopping program at all of your locations.
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7 Proven Strategies to Boost Survey Response Rates

Nov. 15, 2018 | 5 minutes
Create surveys your customers will want to complete with these 7 strategies that will boost your survey response rates.
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7 Reasons Why Your VoC Program Is Not Improving Customer Experience

Oct. 26, 2018 | 6 minutes
What is it that prevents many customer experience (CX) pros from improving CX through the VoC? Here are seven reasons.
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Delivering a Seamless Customer Experience: Lessons from Forrester CX SF

Oct. 11, 2018 | 4 minutes
Three key takeaways from Forrester CX SF that will help you design and deliver a seamless customer experience.
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How to Fix the Quagmire of Too Much Customer Experience Data

Sep. 27, 2018 | 4 minutes
More data can mean more problems. Learn how to transform your customer experience data into meaningful insights and take action to drive ROI.
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5 Stories of Great Customer Experiences That Would Make Mom Proud

Sep. 20, 2018 | 6 minutes
Here are five stories of great customer experience moments recounted by employees at Intouch Insight, that would make moms across the country proud.
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What Multi-Location Businesses Should Know About Reputation Management

Aug. 30, 2018 | 8 minutes
Learn why reputation management is important for multi-location businesses, and how to proactively monitor and manage your brand's reputation.
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3 Ways to Get the Most Value out of Your Mystery Shopping Program

Jul. 11, 2018 | 8 minutes
Learn more about how mystery shopping helps improve customer experience at your business.
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2-Minute Video: What You Need to Know About Mobile Form Software

Jul. 06, 2018 | 4 minutes
Watch now! A 2-minute overview about how you can use IntouchCheck mobile form software to build your own mobile forms, save time, and find & fix issues faster.
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