Blog – General

How to Fix the Quagmire of Too Much Customer Experience Data

Sep. 27, 2018 | 4 minutes
More data can mean more problems. Learn how to transform your customer experience data into meaningful insights and take action to drive ROI.
Read More

5 Stories of Great Customer Experiences That Would Make Mom Proud

Sep. 20, 2018 | 6 minutes
Here are five stories of great customer experience moments recounted by employees at Intouch Insight, that would make moms across the country proud.
Read More

What Multi-Location Businesses Should Know About Reputation Management

Aug. 30, 2018 | 8 minutes
Learn why reputation management is important for multi-location businesses, and how to proactively monitor and manage your brand's reputation.
Read More

3 Ways to Get the Most Value out of Your Mystery Shopping Program

Jul. 11, 2018 | 8 minutes
Learn more about how mystery shopping helps improve customer experience at your business.
Read More

2-Minute Video: What You Need to Know About Mobile Form Software

Jul. 06, 2018 | 4 minutes
Watch now! A 2-minute overview about how you can use IntouchCheck mobile form software to build your own mobile forms, save time, and find & fix issues faster.
Read More

Why Employee Engagement Is the Most Important Link in Your CX Value Chain [Video]

Jul. 05, 2018 | 4 minutes
Cameron Watt, President and CEO at Intouch Insight discusses how we can use technology to engage and leverage frontline employees.
Read More

Three Customer Experience Lessons from Forrester’s CX NYC Forum

Jun. 28, 2018 | 6 minutes
Three stories and lessons learned from customer experience professionals at Forrester’s 2018 CX NYC Forum.
Read More

How to Take Action on Your Customer Experience Data

Jun. 14, 2018 | 4 minutes
Learn how to go from listening to acting on your customer experience data with this four stage approach.
Read More

What Not to Do When Selecting a CX Technology Platform

May 31, 2018 | 4 minutes
Wondering where to begin when evaluating vendors in the customer experience space? Here’s what not to do and why when selecting a CX technology platform.
Read More

Top Takeaways from CXPA Insight Exchange 2018

May 15, 2018 | 4 minutes
Our top takeaways from the CXPA Insight Exchange 2018, a conference all about customer experience.
Read More

LiaCX Customer Experience Management Software [Video]

May 09, 2018 | 3 minutes
Meet the latest addition to the Intouch product family, our customer experience management software, LiaCX.
Read More

Take Action to Drive CX Business Value at CXPA Insight Exchange 2018

May 03, 2018 | 3 minutes
Our predictions and can't miss sessions for this year's CXPA Insight Exchange. See you at the event!
Read More