Blog –

The What. The So What. The Now What. From Customer Experience Data to Outcomes.

Apr. 04, 2019 | 7 minutes
CX thought leader, Annette Franz, discusses the key components required to go from customer experience data to customer experience outcomes.
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10 Essential Restaurant KPIs to Measure Customer Experience Success

Apr. 01, 2019 | 8 minutes
Learn about 10 restaurant KPIs linked to CSAT, customer loyalty, and employee engagement to help you measure the success of your CX programs in your restaurant.
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Six Tech Essentials to Streamline Your Restaurant’s Operations

Mar. 28, 2019 | 8 minutes
Six technologies that can streamline your restaurant operations and improve your restaurant’s relationship with its customers and staff in the process.
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Simple Tricks to Keep Trade Show Attendees Focused on Your Booth

Mar. 15, 2019 | 6 minutes
This blog covers 8 trade show tricks for improving attendee engagement, and turning attendees into qualified leads.
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Moments that Matter: Your Journey Mapping Questions Answered

Mar. 04, 2019 | 7 minutes
Journey mapping expert, Jim Tincher, explains how to drive action from journey maps, the importance of involving the entire organization in the process, and how anyone can get started by focusing on the key moments that matter in the customer journey.
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How to Analyze Qualitative Customer Feedback

Feb. 26, 2019 | 5 minutes
Learn how collecting qualitative customer feedback can help you gain more value from your voice of the customer program and make more targeted CX improvements.
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IntouchCheck: New Year, New Features

Jan. 24, 2019 | 5 minutes
Learn more about some of the exciting new IntouchCheck features that have just been released.
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4 Steps to Improve Your Franchise's Customer Experience

Jan. 17, 2019 | 6 minutes
Learn how to improve customer experience at your franchise with four useful steps.
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Everything You Need to Know About Mystery Shopping in Under 90 Seconds [Video]

Dec. 17, 2018 | 3 minutes
Watch now! A 1 minute and 20 second overview of what your business can gain from implementing a mystery shopping program at all of your locations.
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7 Proven Strategies to Boost Survey Response Rates

Nov. 15, 2018 | 5 minutes
Create surveys your customers will want to complete with these 7 strategies that will boost your survey response rates.
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7 Reasons Why Your VoC Program Is Not Improving Customer Experience

Oct. 26, 2018 | 6 minutes
What is it that prevents many customer experience (CX) pros from improving CX through the VoC? Here are seven reasons.
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How Cannabis Retailers Can Responsibly Sell Marijuana

Oct. 18, 2018 | 5 minutes
There are many nuances with the laws and regulations of the recreational use and sale of cannabis. Here's how cannabis retailers can responsibly sell marijuana.
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