Blog – Customer Satisfaction (CSAT) Surveys

3 Ways Convenience Store Retailers Can Collect More Customer Feedback

Oct. 10, 2018 | 6 minutes
Gathering customer feedback can be a challenge even from your most loyal customers. Here are three strategies convenience store retailers should use to collect more customer feedback.
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How to Fix the Quagmire of Too Much Customer Experience Data

Sep. 27, 2018 | 4 minutes
More data can mean more problems. Learn how to transform your customer experience data into meaningful insights and take action to drive ROI.
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Customer Experience Executive Search: An Interview with Christopher Rios

Aug. 16, 2018 | 15 minutes
Christopher Rios, CX Executive Search Leader shares how and why he builds his recruiting practice around customer experience.
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Strategies for Improving Restaurant Efficiency and Guest Loyalty

Aug. 09, 2018 | 8 minutes
Learn how to streamline your restaurant operations to improve the customer experience and drive guest loyalty.
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4 Ways to Build Customer Loyalty for Convenience and Gas Retailers

Aug. 02, 2018 | 7 minutes
Here are four ways to keep customers loyal at your convenience and gas chain.
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Mystery Shopping and Customer Satisfaction Surveys: Customer Interview ABC Fine Wine & Spirits

Jul. 23, 2018 | 7 minutes
Learn about how one of our top customers is always improving customer experience at their locations with mystery shopping and customer satisfaction surveys.
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Why Employee Engagement Is the Most Important Link in Your CX Value Chain [Video]

Jul. 05, 2018 | 4 minutes
Cameron Watt, President and CEO at Intouch Insight discusses how we can use technology to engage and leverage frontline employees.
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Three Customer Experience Lessons from Forrester’s CX NYC Forum

Jun. 28, 2018 | 6 minutes
Three stories and lessons learned from customer experience professionals at Forrester’s 2018 CX NYC Forum.
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What Not to Do When Selecting a CX Technology Platform

May 31, 2018 | 4 minutes
Wondering where to begin when evaluating vendors in the customer experience space? Here’s what not to do and why when selecting a CX technology platform.
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4 Ways Restaurant Mystery Shopping Improves Customer Experience

May 17, 2018 | 4 minutes
Find out if your staff are delivering what customers really want with restaurant mystery shopping.
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How to Create a CX Approach for Maximum Impact [Whitepaper]

Apr. 12, 2018 | 1 minute
Insider tips from Jim Tincher (CCXP) and customers on how to build a successful customer-focused strategy across your organization.
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The Right Approach to Customer Experience: Jim Tincher Interview (Part 2)

Apr. 05, 2018 | 5 minutes
Jim Tincher provides many great insights for customer experience professionals looking to build a standout CX program across their organization.
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