Blog

5 Stories of Great Customer Experiences That Would Make Mom Proud

Sep. 20, 2018 | 6 minutes
Here are five stories of great customer experience moments recounted by employees at Intouch Insight, that would make moms across the country proud.
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What Multi-Location Businesses Should Know About Reputation Management

Aug. 30, 2018 | 8 minutes
Learn why reputation management is important for multi-location businesses, and how to proactively monitor and manage your brand's reputation.
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Tips for Successful Trade Show Lead Nurturing

Aug. 22, 2018 | 5 minutes
Here are some tips to help design a comprehensive lead-nurturing plan at your next trade show.
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Customer Experience Executive Search: An Interview with Christopher Rios

Aug. 16, 2018 | 15 minutes
Christopher Rios, CX Executive Search Leader shares how and why he builds his recruiting practice around customer experience.
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Strategies for Improving Restaurant Efficiency and Guest Loyalty

Aug. 09, 2018 | 8 minutes
Learn how to streamline your restaurant operations to improve the customer experience and drive guest loyalty.
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4 Ways to Build Customer Loyalty for Convenience and Gas Retailers

Aug. 02, 2018 | 7 minutes
Here are four ways to keep customers loyal at your convenience and gas chain.
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Mystery Shopping and Customer Satisfaction Surveys: Customer Interview ABC Fine Wine & Spirits

Jul. 23, 2018 | 7 minutes
Learn about how one of our top customers is always improving customer experience at their locations with mystery shopping and customer satisfaction surveys.
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3 Ways to Get the Most Value out of Your Mystery Shopping Program

Jul. 11, 2018 | 8 minutes
Learn more about how mystery shopping helps improve customer experience at your business.
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2-Minute Video: What You Need to Know About Mobile Form Software

Jul. 06, 2018 | 4 minutes
Watch now! A 2-minute overview about how you can use IntouchCheck mobile form software to build your own mobile forms, save time, and find & fix issues faster.
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Why Employee Engagement Is the Most Important Link in Your CX Value Chain [Video]

Jul. 05, 2018 | 4 minutes
Cameron Watt, President and CEO at Intouch Insight discusses how we can use technology to engage and leverage frontline employees.
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Three Customer Experience Lessons from Forrester’s CX NYC Forum

Jun. 28, 2018 | 6 minutes
Three stories and lessons learned from customer experience professionals at Forrester’s 2018 CX NYC Forum.
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New Features: How to Improve Restaurant Inspections with Mobile Forms

Jun. 21, 2018 | 7 minutes
Seven new features of IntouchCheck mobile forms software that will keep you prepared for restaurant inspections.
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