Blog – General

How to Create a CX Approach for Maximum Impact [Whitepaper]

Apr. 12, 2018 | 1 minute
Insider tips from Jim Tincher (CCXP) and customers on how to build a successful customer-focused strategy across your organization.
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The Right Approach to Customer Experience: Jim Tincher Interview (Part 2)

Apr. 05, 2018 | 5 minutes
Jim Tincher provides many great insights for customer experience professionals looking to build a standout CX program across their organization.
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The Customer Experience Landscape: Interview with Jim Tincher (Part 1)

Mar. 29, 2018 | 5 minutes
Your source for the best knowledge on collecting data to drive business improvements.
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The ROI of Customer Experience: 16 KPIs You Should Be Tracking

Mar. 08, 2018 | 10 minutes
There are many ways to prove the ROI of customer experience initiatives. Leverage these important KPIs to support investment in your CX program.
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The Key to Effective Mystery Shopping: Understanding Your Customer

Mar. 01, 2018 | 3 minutes
Gain the right insights about your customer experience through customer personas and customer journey mapping to develop an effective mystery shopping program.
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How To Create A Customer Experience Measurement Strategy

Feb. 22, 2018 | 4 minutes
Here are three steps to create a customer experience measurement strategy that will help you drive business improvement.
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Customer Experience Management: What Every CX Leader Should Know

Feb. 20, 2018 | 3 minutes
Looking to initiate a Customer Experience Management (CEM) program in your organization? Familiarize yourself with these CX buzzwords before getting started.
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Guide: What Should Your Mystery Shopping Scores Be? [Infographic]

Feb. 15, 2018 | 2 minutes
We've created an infographic as a guide to help you understand your mystery shopping scores. Print it, post it, and follow along!
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How to Improve Customer Experience with Mystery Shopping & CSAT Surveys

Feb. 15, 2018 | 2 minutes
In this infographic, you'll learn how to improve customer experience by combining customer satisfaction (CSAT) surveys and mystery shopping.
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The Best of the Intouch Insight Blog 2017: Our Top 10 Posts

Jan. 11, 2018 | 2 minutes
There we have it! Our top blog posts of 2017. Topics ranged from the benefits of mobile form software and mystery shopping, to tips for delivering superior CX.
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How to Choose a Mystery Shopping Provider: Top Four Questions to Ask

Nov. 30, 2017 | 5 minutes
In this blog, we’ll reveal the four questions you should ask potential mystery shopping providers to ensure their services align with your business needs.
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Why You Need Checklists in the Workplace

Nov. 02, 2017 | 3 minutes
Learn more about how checklists in the workplace can improve your processes and team performance.
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