Blog – General

Top Takeaways from CXPA Insight Exchange 2018

May 15, 2018 | 4 minutes
Our top takeaways from the CXPA Insight Exchange 2018, a conference all about customer experience.
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LiaCX Customer Experience Management Software [Video]

May 09, 2018 | 3 minutes
Meet the latest addition to the Intouch product family, our customer experience management software, LiaCX.
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Take Action to Drive CX Business Value at CXPA Insight Exchange 2018

May 03, 2018 | 3 minutes
Our predictions and can't miss sessions for this year's CXPA Insight Exchange. See you at the event!
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How to Create a CX Approach for Maximum Impact [Whitepaper]

Apr. 12, 2018 | 1 minute
Insider tips from Jim Tincher (CCXP) and customers on how to build a successful customer-focused strategy across your organization.
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The Right Approach to Customer Experience: Jim Tincher Interview (Part 2)

Apr. 05, 2018 | 5 minutes
Jim Tincher provides many great insights for customer experience professionals looking to build a standout CX program across their organization.
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The Customer Experience Landscape: Interview with Jim Tincher (Part 1)

Mar. 29, 2018 | 5 minutes
Your source for the best knowledge on collecting data to drive business improvements.
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The ROI of Customer Experience: 16 KPIs You Should Be Tracking

Mar. 08, 2018 | 10 minutes
There are many ways to prove the ROI of customer experience initiatives. Leverage these important KPIs to support investment in your CX program.
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The Key to Effective Mystery Shopping: Understanding Your Customer

Mar. 01, 2018 | 3 minutes
Gain the right insights about your customer experience through customer personas and customer journey mapping to develop an effective mystery shopping program.
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How To Create A Customer Experience Measurement Strategy

Feb. 22, 2018 | 4 minutes
Here are three steps to create a customer experience measurement strategy that will help you drive business improvement.
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Customer Experience Management: What Every CX Leader Should Know

Feb. 20, 2018 | 3 minutes
Looking to initiate a Customer Experience Management (CEM) program in your organization? Familiarize yourself with these CX buzzwords before getting started.
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Guide: What Should Your Mystery Shopping Scores Be? [Infographic]

Feb. 15, 2018 | 2 minutes
We've created an infographic as a guide to help you understand your mystery shopping scores. Print it, post it, and follow along!
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How to Improve Customer Experience with Mystery Shopping & CSAT Surveys

Feb. 15, 2018 | 2 minutes
In this infographic, you'll learn how to improve customer experience by combining customer satisfaction (CSAT) surveys and mystery shopping.
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