Blog –

Delivering a Seamless Customer Experience: Lessons from Forrester CX SF

Oct. 11, 2018 | 4 minutes
Three key takeaways from Forrester CX SF that will help you design and deliver a seamless customer experience.
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3 Ways Convenience Store Retailers Can Collect More Customer Feedback

Oct. 10, 2018 | 6 minutes
Gathering customer feedback can be a challenge even from your most loyal customers. Here are three strategies convenience store retailers should use to collect more customer feedback.
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How to Fix the Quagmire of Too Much Customer Experience Data

Sep. 27, 2018 | 4 minutes
More data can mean more problems. Learn how to transform your customer experience data into meaningful insights and take action to drive ROI.
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Mobile Apps: How Top QSR and Convenience Store Brands Measure Up

Sep. 21, 2018 | 2 minutes
Learn how customers rank their experience using the mobile apps of top QSR and convenience store brands. Watch the video.
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5 Stories of Great Customer Experiences That Would Make Mom Proud

Sep. 20, 2018 | 6 minutes
Here are five stories of great customer experience moments recounted by employees at Intouch Insight, that would make moms across the country proud.
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What Multi-Location Businesses Should Know About Reputation Management

Aug. 30, 2018 | 8 minutes
Learn why reputation management is important for multi-location businesses, and how to proactively monitor and manage your brand's reputation.
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Tips for Successful Trade Show Lead Nurturing

Aug. 22, 2018 | 5 minutes
Here are some tips to help design a comprehensive lead-nurturing plan at your next trade show.
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Customer Experience Executive Search: An Interview with Christopher Rios

Aug. 16, 2018 | 15 minutes
Christopher Rios, CX Executive Search Leader shares how and why he builds his recruiting practice around customer experience.
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Strategies for Improving Restaurant Efficiency and Guest Loyalty

Aug. 09, 2018 | 8 minutes
Learn how to streamline your restaurant operations to improve the customer experience and drive guest loyalty.
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4 Ways to Build Customer Loyalty for Convenience and Gas Retailers

Aug. 02, 2018 | 7 minutes
Here are four ways to keep customers loyal at your convenience and gas chain.
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Mystery Shopping and Customer Satisfaction Surveys: Customer Interview ABC Fine Wine & Spirits

Jul. 23, 2018 | 7 minutes
Learn about how one of our top customers is always improving customer experience at their locations with mystery shopping and customer satisfaction surveys.
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3 Ways to Get the Most Value out of Your Mystery Shopping Program

Jul. 11, 2018 | 8 minutes
Learn more about how mystery shopping helps improve customer experience at your business.
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