Blog – Mystery Shopping Services

Different Types of Mystery Shopping

Apr. 04, 2017 | 2 minutes
Understand the different types of mystery shopping that apply to your business goals.
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The Mystery Shopping Process

Apr. 04, 2017 | 1 minute
Understand the mystery shopping process so you can execute the most reliable and informative mystery shopping program.
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How To Design a Mystery Shopper Program

Apr. 04, 2017 | 2 minutes
Learn how to design the perfect mystery shopper program to meet your business goals.
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Six Voice of the Customer Best Practices

Feb. 21, 2017 | 7 minutes
Tips for creating an effective Voice of the Customer program that allows your brand to listen and respond to the needs, wants, & expectations of your customers.
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Mystery Shopping Tips

Feb. 16, 2017 | 3 minutes
Learn what to do (and not do) when creating a mystery shopping program for your locations.
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Tips for Mystery Shoppers

Jan. 12, 2017 | 3 minutes
Everything you need to know to become a successful mystery shopper.
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Suggestions For Being A Great Mystery Shopper [Infographic]

Jan. 05, 2017 | 1 minute
Learn how to be a great mystery shopper and complete stellar mystery shops.
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Crowdsourcing: A New Alternative for Measuring Customer Experience

Dec. 15, 2016 | 4 minutes
Everything you need to know about how mystery shopping can take advantage of the crowdsourcing trend.
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Mystery Shopping Study: Convenience and Gas Industry Outperforms QSR

Nov. 22, 2016 | 3 minutes
Watch Intouch President & CEO, Cameron Watt, present the results of a mystery shopping study as a keynote speaker at Outlook Leadership Conference 2016.
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What Do Your Mystery Shopping Scores Mean?

Oct. 27, 2016 | 3 minutes
Find out how to properly evaluate your mystery shopping results and understand the significance of your scores.
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How To Retain Great Employees

Oct. 13, 2016 | 5 minutes
Find out how you can retain your best employees and reduce high turnover rates.
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How To Promote Responsible Sales

Sep. 29, 2016 | 2 minutes
Protect your employees and locations by promoting responsible sales amongst your staff with the help of proper training and mystery shopping.
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