Blog – Mystery Shopping Services

What Is Mystery Shopping? [Everything You Need to Know]

Apr. 04, 2017 | 2 minutes
Learn about what mystery shopping is and how it helps businesses improve their customer experience.
Read More

The Mystery Shopping Process

Apr. 04, 2017 | 1 minute
Understand the mystery shopping process so you can execute the most reliable and informative mystery shopping program.
Read More

How To Design a Mystery Shopper Program

Apr. 04, 2017 | 2 minutes
Learn how to design the perfect mystery shopper program to meet your business goals.
Read More

Six Voice of the Customer Best Practices

Feb. 21, 2017 | 7 minutes
Tips for creating an effective Voice of the Customer program that allows your brand to listen and respond to the needs, wants, & expectations of your customers.
Read More

Mystery Shopping Tips

Feb. 16, 2017 | 3 minutes
Learn what to do (and not do) when creating a mystery shopping program for your locations.
Read More

Tips for Mystery Shoppers

Jan. 12, 2017 | 3 minutes
Everything you need to know to become a successful mystery shopper.
Read More

Suggestions For Being A Great Mystery Shopper [Infographic]

Jan. 05, 2017 | 1 minute
Learn how to be a great mystery shopper and complete stellar mystery shops.
Read More

Crowdsourcing: A New Alternative for Measuring Customer Experience

Dec. 15, 2016 | 4 minutes
Everything you need to know about how mystery shopping can take advantage of the crowdsourcing trend.
Read More

Mystery Shopping Study: Convenience and Gas Industry Outperforms QSR

Nov. 22, 2016 | 3 minutes
Watch Intouch President & CEO, Cameron Watt, present the results of a mystery shopping study as a keynote speaker at Outlook Leadership Conference 2016.
Read More

What Do Your Mystery Shopping Scores Mean?

Oct. 27, 2016 | 3 minutes
Find out how to properly evaluate your mystery shopping results and understand the significance of your scores.
Read More

How To Retain Great Employees

Oct. 13, 2016 | 5 minutes
Find out how you can retain your best employees and reduce high turnover rates.
Read More

How To Promote Responsible Sales

Sep. 29, 2016 | 2 minutes
Protect your employees and locations by promoting responsible sales amongst your staff with the help of proper training and mystery shopping.
Read More