Blog

The Customer Experience Landscape: Interview with Jim Tincher (Part 1)

Mar 29, 2018 | 5 minutes
Find out what Jim Tincher CCXP, Founder of Heart of the Customer has to say about the customer experience landscape and how it is changing in 2018.
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3 Ways Mobile Forms Ensure Safe Food Handling in Restaurants

Mar 15, 2018 | 3 minutes
Three features of IntouchCheck mobile forms that help ensure restaurant staff practice safe food handling across locations.
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The ROI of Customer Experience: 16 KPIs You Should Be Tracking

Mar 08, 2018 | 10 minutes
There are many ways to prove the ROI of customer experience initiatives. Leverage these important KPIs to support investment in your CX program.
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The Key to Effective Mystery Shopping: Understanding Your Customer

Mar 01, 2018 | 3 minutes
Gain the right insights about your customer experience through customer personas and customer journey mapping to develop an effective mystery shopping program.
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How To Create A Customer Experience Measurement Strategy

Feb 22, 2018 | 4 minutes
Here are three steps to create a customer experience measurement strategy that will help you drive business improvement.
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Customer Experience Management: What Every CX Leader Should Know

Feb 20, 2018 | 3 minutes
Looking to initiate a Customer Experience Management (CEM) program in your organization? Familiarize yourself with these CX buzzwords before getting started.
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Guide: What Should Your Mystery Shopping Scores Be? [Infographic]

Feb 15, 2018 | 2 minutes
We've created an infographic as a guide to help you understand your mystery shopping scores. Print it, post it, and follow along!
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How to Improve Customer Experience with Mystery Shopping & CSAT Surveys

Feb 15, 2018 | 2 minutes
In this infographic, you'll learn how to improve customer experience by combining customer satisfaction (CSAT) surveys and mystery shopping.
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Three Steps To More Efficient Retail Stocking

Jan 31, 2018 | 3 minutes
Don't miss out on customer purchases due to out-of-stocks. Here are three tips for more efficient retail stocking procedures today.
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Four Ways to Improve Your Hotel Operations

Jan 31, 2018 | 4 minutes
Learn how to increase team accountability, streamline housekeeping processes, and manage your hotel operations more effectively. Read the blog!
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Four Ways You Can Lower Restaurant Labor Costs

Jan 30, 2018 | 7 minutes
Here are four ways you can lower restaurant labor costs without having to sacrifice your brand or the guest experience.
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3 Ways Restaurants Can Handle a Minimum Wage Increase

Jan 26, 2018 | 4 minutes
Here are a few easy ways restaurants can improve operational efficiency to cut labor costs and lessen the burden of a minimum wage increase.
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