Blog – General

How To Create A Customer Experience Measurement Strategy

Feb. 22, 2018 | 4 minutes
Here are three steps to create a customer experience measurement strategy that will help you drive business improvement.
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Customer Experience Management: What Every CX Leader Should Know

Feb. 20, 2018 | 3 minutes
Looking to initiate a Customer Experience Management (CEM) program in your organization? Familiarize yourself with these CX buzzwords before getting started.
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Guide: What Should Your Mystery Shopping Scores Be? [Infographic]

Feb. 15, 2018 | 2 minutes
We've created an infographic as a guide to help you understand your mystery shopping scores. Print it, post it, and follow along!
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How to Improve Customer Experience with Mystery Shopping & CSAT Surveys

Feb. 15, 2018 | 2 minutes
In this infographic, you'll learn how to improve customer experience by combining customer satisfaction (CSAT) surveys and mystery shopping.
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The Best of the Intouch Insight Blog 2017: Our Top 10 Posts

Jan. 11, 2018 | 2 minutes
There we have it! Our top blog posts of 2017. Topics ranged from the benefits of mobile form software and mystery shopping, to tips for delivering superior CX.
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How to Choose a Mystery Shopping Provider: Top Four Questions to Ask

Nov. 30, 2017 | 5 minutes
In this blog, we’ll reveal the four questions you should ask potential mystery shopping providers to ensure their services align with your business needs.
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Why You Need Checklists in the Workplace

Nov. 02, 2017 | 3 minutes
Learn more about how checklists in the workplace can improve your processes and team performance.
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How to Use your Mobile Forms Software to its Fullest Potential

Sep. 28, 2017 | 3 minutes
In this blog we'll explain how to use your mobile forms software to its fullest potential by discussing three key features.
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When Should You Look For A New Mystery Shopping Provider?

Jun. 19, 2017 | 3 minutes
Learn more about when it might be time to switch mystery shopping providers based on essential services you should be receiving from your existing provider.
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VoE: How Employee Feedback Contributes to Your CEM Program

Jun. 02, 2017 | 5 minutes
We're looking at the benefits of VoE and how incorporating employee feedback helps to create the most effective CEM program for your business.
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Why Mobile Forms Trump Paper [Infographic]

May 26, 2017 | 2 minutes
In this infographic, you'll learn how replacing paper data collection with mobile forms can save your business thousands of dollars and hours annually.
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Why You Should Revisit Your Mystery Shopping Program

May 11, 2017 | 3 minutes
Learn why it's important to routinely revisit your mystery shopping program to ensure that it stays up to date with your current standards.
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