Blog – Customer Satisfaction (CSAT) Surveys

Customer Experience Management: What Every CX Leader Should Know

Feb. 20, 2018 | 3 minutes
Looking to initiate a Customer Experience Management (CEM) program in your organization? Familiarize yourself with these CX buzzwords before getting started.
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How to Improve Customer Experience with Mystery Shopping & CSAT Surveys

Feb. 15, 2018 | 2 minutes
In this infographic, you'll learn how to improve customer experience by combining customer satisfaction (CSAT) surveys and mystery shopping.
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The Best of the Intouch Insight Blog 2017: Our Top 10 Posts

Jan. 11, 2018 | 2 minutes
There we have it! Our top blog posts of 2017. Topics ranged from the benefits of mobile form software and mystery shopping, to tips for delivering superior CX.
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How to Use CSAT Surveys to Improve Guest Loyalty at Your Hotels

Aug. 28, 2017 | 2 minutes
Everything you need to know about how using customer satisfaction surveys at your hotels will improve guest loyalty. Read our blog to learn more!
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CSAT & Mystery Shopping: Better Together

Aug. 21, 2017 | 3 minutes
Ensure that you're delivering the best possible customer experience by using your mystery shopping and customer satisfaction survey results together.
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GEM Series: Three Solutions for Hotel Guest Experience Management

Aug. 02, 2017 | 2 minutes
Choose the best guest experience management solutions for your hotel. This blog series reveals 4 ways to measure & improve guest experience at your locations.
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Department Stores: The Retail Decline

May 18, 2017 | 5 minutes
Learn about what's causing department store closures and why the retail industry is declining.
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How To Create The Most Effective Survey Questions

Apr. 20, 2017 | 3 minutes
Create customer satisfaction survey questions that provide you with the most actionable and valuable feedback for your business.
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Why Customer Feedback is Vital to Your Business

Apr. 13, 2017 | 3 minutes
Learn how to improve your customer experience by collecting customer feedback that's vital to improving products, services & customer satisfaction.
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CSAT Survey Best Practices

Mar. 09, 2017 | 5 minutes
Three tips boosting CSAT survey participation so you can get the most value from your surveys.
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Six Voice of the Customer Best Practices

Feb. 21, 2017 | 7 minutes
Tips for creating an effective Voice of the Customer program that allows your brand to listen and respond to the needs, wants, & expectations of your customers.
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