Blog – Customer Experience Management Software

How to Improve Customer Experience with Mystery Shopping & CSAT Surveys

Feb. 15, 2018 | 2 minutes
In this infographic, you'll learn how to improve customer experience by combining customer satisfaction (CSAT) surveys and mystery shopping.
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The Best of the Intouch Insight Blog 2017: Our Top 10 Posts

Jan. 11, 2018 | 2 minutes
There we have it! Our top blog posts of 2017. Topics ranged from the benefits of mobile form software and mystery shopping, to tips for delivering superior CX.
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How to Prepare your Restaurant for Labor Day Weekend

Aug. 17, 2017 | 4 minutes
Ensure that your restaurant teams are equipped for the rush of customers this Labor Day weekend.
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GEM Series: Three Solutions for Hotel Guest Experience Management

Aug. 02, 2017 | 2 minutes
Choose the best guest experience management solutions for your hotel. This blog series reveals 4 ways to measure & improve guest experience at your locations.
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VoE: How Employee Feedback Contributes to Your CEM Program

Jun. 02, 2017 | 5 minutes
We're looking at the benefits of VoE and how incorporating employee feedback helps to create the most effective CEM program for your business.
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CX Leaders: 5 Tips for Becoming a Customer-Centric Organization

May 04, 2017 | 4 minutes
We’re sharing five tips to help CX leaders tackle the challenges associated with transforming into a customer-centric organization.
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Why Customer Feedback is Vital to Your Business

Apr. 13, 2017 | 3 minutes
Learn how to improve your customer experience by collecting customer feedback that's vital to improving products, services & customer satisfaction.
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Why Operations Teams Should Care About Customer Experience Management

Mar. 23, 2017 | 2 minutes
What is customer experience management (CEM) and why should operations teams care about it?
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Six Voice of the Customer Best Practices

Feb. 21, 2017 | 7 minutes
Tips for creating an effective Voice of the Customer program that allows your brand to listen and respond to the needs, wants, & expectations of your customers.
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Four Ways to Drive Customer Engagement

Jan. 20, 2017 | 3 minutes
Improve customer experience by driving customer engagement at your business.
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The Best Supermarket Technology To Improve The Shopping Experience

Dec. 21, 2016 | 3 minutes
Learn about how some of the best supermarket technology being used today can help improve your operations and customer experience.
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Five Restaurant Brands Delivering Killer Customer Experience

Apr. 07, 2016 | 4 minutes
Looking for ways to improve your customer experience? Learn from top brands who are wowing their customers and seeing great results.
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