Blog – Customer Experience Management Software

The ROI of Customer Experience: 16 KPIs You Should Be Tracking

Mar. 08, 2018 | 10 minutes
There are many ways to prove the ROI of customer experience initiatives. Leverage these important KPIs to support investment in your CX program.
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The Key to Effective Mystery Shopping: Understanding Your Customer

Mar. 01, 2018 | 3 minutes
Gain the right insights about your customer experience through customer personas and customer journey mapping to develop an effective mystery shopping program.
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How To Create A Customer Experience Measurement Strategy

Feb. 22, 2018 | 4 minutes
Here are three steps to create a customer experience measurement strategy that will help you drive business improvement.
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Customer Experience Management: What Every CX Leader Should Know

Feb. 20, 2018 | 3 minutes
Looking to initiate a Customer Experience Management (CEM) program in your organization? Familiarize yourself with these CX buzzwords before getting started.
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How to Improve Customer Experience with Mystery Shopping & CSAT Surveys

Feb. 15, 2018 | 2 minutes
In this infographic, you'll learn how to improve customer experience by combining customer satisfaction (CSAT) surveys and mystery shopping.
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The Best of the Intouch Insight Blog 2017: Our Top 10 Posts

Jan. 11, 2018 | 2 minutes
There we have it! Our top blog posts of 2017. Topics ranged from the benefits of mobile form software and mystery shopping, to tips for delivering superior CX.
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How to Prepare your Restaurant for Labor Day Weekend

Aug. 17, 2017 | 4 minutes
Ensure that your restaurant teams are equipped for the rush of customers this Labor Day weekend.
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GEM Series: Three Solutions for Hotel Guest Experience Management

Aug. 02, 2017 | 2 minutes
Choose the best guest experience management solutions for your hotel. This blog series reveals 4 ways to measure & improve guest experience at your locations.
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VoE: How Employee Feedback Contributes to Your CEM Program

Jun. 02, 2017 | 5 minutes
We're looking at the benefits of VoE and how incorporating employee feedback helps to create the most effective CEM program for your business.
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CX Leaders: 5 Tips for Becoming a Customer-Centric Organization

May 04, 2017 | 4 minutes
We’re sharing five tips to help CX leaders tackle the challenges associated with transforming into a customer-centric organization.
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Why Customer Feedback is Vital to Your Business

Apr. 13, 2017 | 3 minutes
Learn how to improve your customer experience by collecting customer feedback that's vital to improving products, services & customer satisfaction.
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Why Operations Teams Should Care About Customer Experience Management

Mar. 23, 2017 | 2 minutes
What is customer experience management (CEM) and why should operations teams care about it?
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