Blog

Customer Experience Management: What Every CX Leader Should Know

Feb. 20, 2018 | 3 minutes
Looking to initiate a Customer Experience Management (CEM) program in your organization? Familiarize yourself with these CX buzzwords before getting started.
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Guide: What Should Your Mystery Shopping Scores Be? [Infographic]

Feb. 15, 2018 | 2 minutes
We've created an infographic as a guide to help you understand your mystery shopping scores. Print it, post it, and follow along!
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How to Improve Customer Experience with Mystery Shopping & CSAT Surveys

Feb. 15, 2018 | 2 minutes
In this infographic, you'll learn how to improve customer experience by combining customer satisfaction (CSAT) surveys and mystery shopping.
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Three Steps To More Efficient Retail Stocking

Jan. 31, 2018 | 3 minutes
Don't miss out on customer purchases due to out-of-stocks. Here are three tips for more efficient retail stocking procedures today.
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Four Ways to Improve Your Hotel Operations

Jan. 31, 2018 | 4 minutes
Your source for the best knowledge on collecting data to drive business improvements.
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Four Ways You Can Lower Restaurant Labor Costs

Jan. 30, 2018 | 7 minutes
Here are four ways you can lower restaurant labor costs without having to sacrifice your brand or the guest experience.
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3 Ways Restaurants Can Handle a Minimum Wage Increase

Jan. 26, 2018 | 4 minutes
Here are a few easy ways restaurants can improve operational efficiency to cut labor costs and lessen the burden of a minimum wage increase.
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The Best of the Intouch Insight Blog 2017: Our Top 10 Posts

Jan. 11, 2018 | 2 minutes
There we have it! Our top blog posts of 2017. Topics ranged from the benefits of mobile form software and mystery shopping, to tips for delivering superior CX.
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How Mobile Checklists Improve Retail Execution [Infographic]

Dec. 14, 2017 | 1 minute
In this infographic, you'll learn how to improve execution in your retail stores with mobile checklists.
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How to Choose a Mystery Shopping Provider: Top Four Questions to Ask

Nov. 30, 2017 | 5 minutes
In this blog, we’ll reveal the four questions you should ask potential mystery shopping providers to ensure their services align with your business needs.
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How to Prepare Your Retail Stores for Boxing Day and the Holiday Season

Nov. 16, 2017 | 5 minutes
Prepare your retail stores for Boxing Day and the upcoming holiday season with these top four tips.
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Why You Need Checklists in the Workplace

Nov. 02, 2017 | 3 minutes
Learn more about how checklists in the workplace can improve your processes and team performance.
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