Blog – General

Why Customer Feedback is Vital to Your Business

Apr. 13, 2017 | 3 minutes
Learn how to improve your customer experience by collecting customer feedback that's vital to improving products, services & customer satisfaction.
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What Is Mystery Shopping? [Everything You Need to Know]

Apr. 04, 2017 | 2 minutes
Learn about what mystery shopping is and how it helps businesses improve their customer experience.
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Different Types of Mystery Shopping

Apr. 04, 2017 | 2 minutes
Understand the different types of mystery shopping that apply to your business goals.
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The Mystery Shopping Process

Apr. 04, 2017 | 1 minute
Understand the mystery shopping process so you can execute the most reliable and informative mystery shopping program.
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How To Design a Mystery Shopper Program

Apr. 04, 2017 | 2 minutes
Learn how to design the perfect mystery shopper program to meet your business goals.
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CSAT Survey Best Practices

Mar. 09, 2017 | 5 minutes
Three tips boosting CSAT survey participation so you can get the most value from your surveys.
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Three Reasons You Should Be Conducting Mobile Inspections

Mar. 02, 2017 | 4 minutes
Read our blog post to improve results, efficiency and ongoing management at your business with mobile inspections!
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Six Voice of the Customer Best Practices

Feb. 21, 2017 | 7 minutes
Tips for creating an effective Voice of the Customer program that allows your brand to listen and respond to the needs, wants, & expectations of your customers.
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Mystery Shopping Tips

Feb. 16, 2017 | 3 minutes
Learn what to do (and not do) when creating a mystery shopping program for your locations.
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Four Ways to Drive Customer Engagement

Jan. 20, 2017 | 3 minutes
Improve customer experience by driving customer engagement at your business.
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How To Reduce Overtime With Mobile Forms

Jan. 19, 2017 | 6 minutes
Implement a mobile forms software at your business to cut back on unnecessary labor costs and reduce overtime.
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Tips for Mystery Shoppers

Jan. 12, 2017 | 3 minutes
Everything you need to know to become a successful mystery shopper.
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