Blog – General

Why You Should Revisit Your Mystery Shopping Program

May 11, 2017 | 3 minutes
Learn why it's important to routinely revisit your mystery shopping program to ensure that it stays up to date with your current standards.
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CX Leaders: 5 Tips for Becoming a Customer-Centric Organization

May 04, 2017 | 4 minutes
We’re sharing five tips to help CX leaders tackle the challenges associated with transforming into a customer-centric organization.
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Mobile Forms: FAQs

Apr. 27, 2017 | 3 minutes
We wrote this blog to help answer some of the frequently asked questions we receive from prospective clients about mobile forms.
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How To Create The Most Effective Survey Questions

Apr. 20, 2017 | 3 minutes
Create customer satisfaction survey questions that provide you with the most actionable and valuable feedback for your business.
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Why Customer Feedback is Vital to Your Business

Apr. 13, 2017 | 3 minutes
Learn how to improve your customer experience by collecting customer feedback that's vital to improving products, services & customer satisfaction.
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What Is Mystery Shopping? [Everything You Need to Know]

Apr. 04, 2017 | 2 minutes
Learn about what mystery shopping is and how it helps businesses improve their customer experience.
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Different Types of Mystery Shopping

Apr. 04, 2017 | 2 minutes
Understand the different types of mystery shopping that apply to your business goals.
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The Mystery Shopping Process

Apr. 04, 2017 | 1 minute
Understand the mystery shopping process so you can execute the most reliable and informative mystery shopping program.
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How To Design a Mystery Shopper Program

Apr. 04, 2017 | 2 minutes
Learn how to design the perfect mystery shopper program to meet your business goals.
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CSAT Survey Best Practices

Mar. 09, 2017 | 5 minutes
Three tips boosting CSAT survey participation so you can get the most value from your surveys.
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Three Reasons You Should Be Conducting Mobile Inspections

Mar. 02, 2017 | 4 minutes
Read our blog post to improve results, efficiency and ongoing management at your business with mobile inspections!
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Six Voice of the Customer Best Practices

Feb. 21, 2017 | 7 minutes
Tips for creating an effective Voice of the Customer program that allows your brand to listen and respond to the needs, wants, & expectations of your customers.
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