Blog – Customer Experience Management Software

CX Leaders: 5 Tips for Becoming a Customer-Centric Organization

May 04, 2017 | 4 minutes
We’re sharing five tips to help CX leaders tackle the challenges associated with transforming into a customer-centric organization.
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Why Customer Feedback is Vital to Your Business

Apr. 13, 2017 | 3 minutes
Learn how to improve your customer experience by collecting customer feedback that's vital to improving products, services & customer satisfaction.
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Why Operations Teams Should Care About Customer Experience Management

Mar. 23, 2017 | 2 minutes
What is customer experience management (CEM) and why should operations teams care about it?
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Six Voice of the Customer Best Practices

Feb. 21, 2017 | 7 minutes
Tips for creating an effective Voice of the Customer program that allows your brand to listen and respond to the needs, wants, & expectations of your customers.
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Four Ways to Drive Customer Engagement

Jan. 20, 2017 | 3 minutes
Improve customer experience by driving customer engagement at your business.
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The Best Supermarket Technology To Improve The Shopping Experience

Dec. 21, 2016 | 3 minutes
Learn about how some of the best supermarket technology being used today can help improve your operations and customer experience.
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Five Restaurant Brands Delivering Killer Customer Experience

Apr. 07, 2016 | 4 minutes
Looking for ways to improve your customer experience? Learn from top brands who are wowing their customers and seeing great results.
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