Blog

How to Leverage Hotel Mystery Shopping to Improve Guest Experience

Aug. 09, 2017 | 3 minutes
Everything you need to know about how hotel mystery shopping helps improve guest experience. Read our blog to learn more about how can use this great tool!
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GEM Series: Three Solutions for Hotel Guest Experience Management

Aug. 02, 2017 | 2 minutes
Choose the best guest experience management solutions for your hotel. This blog series reveals 4 ways to measure & improve guest experience at your locations.
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Restaurant Mystery Shopping [Infographic]

Jul. 07, 2017 | 1 minute
In this infographic, you'll learn how restaurant mystery shopping ensures that your standards are being followed at all times, and at every location.
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Canada Day & Independence Day: How To Prepare for the Holiday Weekend

Jun. 29, 2017 | 5 minutes
In this blog we'll explain how to prepare your restaurant or retail stores ready for the influx of business over the holiday weekend.
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When Should You Look For A New Mystery Shopping Provider?

Jun. 19, 2017 | 3 minutes
Learn more about when it might be time to switch mystery shopping providers based on essential services you should be receiving from your existing provider.
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The Benefits of Using Restaurant Checklists [Infographic]

Jun. 15, 2017 | 2 minutes
In this infographic, you'll learn how restaurant checklists help improve execution, streamline daily processes, and cut restaurant labor costs.
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Are You Getting the Most out of Your Mobile Forms Software?

Jun. 08, 2017 | 4 minutes
Your source for the best knowledge on collecting data to drive business improvements.
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VoE: How Employee Feedback Contributes to Your CEM Program

Jun. 02, 2017 | 5 minutes
We're looking at the benefits of VoE and how incorporating employee feedback helps to create the most effective CEM program for your business.
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Why Mobile Forms Trump Paper [Infographic]

May 26, 2017 | 2 minutes
In this infographic, you'll learn how replacing paper data collection with mobile forms can save your business thousands of dollars and hours annually.
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Department Stores: The Retail Decline

May 18, 2017 | 5 minutes
Learn about what's causing department store closures and why the retail industry is declining.
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Why You Should Revisit Your Mystery Shopping Program

May 11, 2017 | 3 minutes
Learn why it's important to routinely revisit your mystery shopping program to ensure that it stays up to date with your current standards.
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CX Leaders: 5 Tips for Becoming a Customer-Centric Organization

May 04, 2017 | 4 minutes
We’re sharing five tips to help CX leaders tackle the challenges associated with transforming into a customer-centric organization.
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