Mystery Shopping and Operational Audits: A Two-pronged Approach To CEM
Great customer experiences lead to lifetime loyalty. A positive experience will keep customers...
Level Up Your Customer Experience Game with Some Feature Enhancements for June
Constant improvement is the name of the game! At Intouch Insight, we want to provide you with...
Reel Them In: Top 4 Considerations to Drive More Survey Responses
If you’ve read our spring 2021 Changes in Consumer Habits report you’ll have seen that surveys...
Cast Your Line: Top 6 Methods to Disseminate Your Survey
So, you’ve built your first survey. You spent the time workshopping the questions, made sure...
It’s a New Dawn! It’s a New Day! It’s New Product Updates for May!
At Intouch Insight, we’re constantly working on new features to make our products even better....
Consumer Habits: A Retrospective for Restauranteurs
To borrow from Oliver Twist, “Food! Glorious food!” Even a global pandemic couldn’t dissuade our...
Consumer Habits: Lessons Learned During a Year of Uncertainty
Consumer priorities and purchasing habits are expected to change over time, but last year we saw...
Helping Brands Get More Out of Their CX Programs with IntouchSurvey™
This month, Intouch Insight is thrilled to announce the release of the latest and greatest...
5 Tips for Getting Real Results from Virtual Audits
Throughout 2020 we’ve experienced a drastic rise in interactions and experiences going virtual....
Virtual Mystery Shopping Do’s and Don’ts in 2021
Keeping experiences consistent, both in-person and online has never been more important. Over...