The 3 I's of Retail Customer Experience: Intelligence, Improvement and Impact
The CX world has been turned on its head. Even before the global pandemic changed customer...
Lessons from 2020
Without a doubt, 2020 has been the most tumultuous year in recent history. The global pandemic...
How Grocery Stores Can Use Customer Feedback to Design a Path Forward
With the closure and reopening of stores amid the pandemic, not to mention the implementation of...
Using Feedback To Perfect The Customer Experience: How Surveys Help Restaurants
As restaurants digitally accelerate and adapt to new service models, customers are grappling...
Paper Beats Rock; Mobile Forms Software Beats Paper
As society experiences this time of uncertainty and trepidation, providing customers with a...
Changes in Consumer Habits During the COVID-19 Pandemic
This year has thrown everyone a massive curveball in the form of the biggest public health...
Making Great Experiences Happen | CX Day 2020
Every year, the first Tuesday in October marks a very special day for our global community. CX...
Cultivating Trust in Times of Change: An Interview with Jeanne Bliss & Erin Fenn
Earlier this week, we conducted an interview with Jeanne Bliss, CEO/Founder of CustomerBliss,...
Top 5 Tips for Better CX Program Measurement
In our recent blog series, How to Measure Customer Experience During a Global Crisis, we talked...
Measuring Customer Experience During a Global Crisis (Part 2)
Welcome to the summer of 2020, at least in the northern hemisphere, where B2C transactions are...