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        The 3 I's of Retail Customer Experience: Intelligence, Improvement and Impact

        The CX world has been turned on its head. Even before the global pandemic changed customer...

        Lessons from 2020

        Without a doubt, 2020 has been the most tumultuous year in recent history. The global pandemic...

        How Grocery Stores Can Use Customer Feedback to Design a Path Forward

        With the closure and reopening of stores amid the pandemic, not to mention the implementation of...

        Using Feedback To Perfect The Customer Experience: How Surveys Help Restaurants

        As restaurants digitally accelerate and adapt to new service models, customers are grappling...

        Paper Beats Rock; Mobile Forms Software Beats Paper

        As society experiences this time of uncertainty and trepidation, providing customers with a...

        Changes in Consumer Habits During the COVID-19 Pandemic

        This year has thrown everyone a massive curveball in the form of the biggest public health...

        Making Great Experiences Happen | CX Day 2020

        Every year, the first Tuesday in October marks a very special day for our global community. CX...

        Cultivating Trust in Times of Change: An Interview with Jeanne Bliss & Erin Fenn

        Earlier this week, we conducted an interview with Jeanne Bliss, CEO/Founder of CustomerBliss,...

        Top 5 Tips for Better CX Program Measurement

        In our recent blog series, How to Measure Customer Experience During a Global Crisis, we talked...

        Measuring Customer Experience During a Global Crisis (Part 2)

        Welcome to the summer of 2020, at least in the northern hemisphere, where B2C transactions are...