Helping Brands Get More Out of Their CX Programs with IntouchSurvey™
This month, Intouch Insight is thrilled to announce the release of the latest and greatest...
5 Tips for Getting Real Results from Virtual Audits
Throughout 2020 we’ve experienced a drastic rise in interactions and experiences going virtual....
Virtual Mystery Shopping Do’s and Don’ts in 2021
Keeping experiences consistent, both in-person and online has never been more important. Over...
We Build the Future While You Focus on the Now
At Intouch Insight, our priority is the people we work with every day. That means providing...
The 3 I's of Retail Customer Experience: Intelligence, Improvement and Impact
The CX world has been turned on its head. Even before the global pandemic changed customer...
Lessons from 2020
Without a doubt, 2020 has been the most tumultuous year in recent history. The global pandemic...
How Grocery Stores Can Use Customer Feedback to Design a Path Forward
With the closure and reopening of stores amid the pandemic, not to mention the implementation of...
Using Feedback To Perfect The Customer Experience: How Surveys Help Restaurants
As restaurants digitally accelerate and adapt to new service models, customers are grappling...
Paper Beats Rock; Mobile Forms Software Beats Paper
As society experiences this time of uncertainty and trepidation, providing customers with a...
Changes in Consumer Habits During the COVID-19 Pandemic
This year has thrown everyone a massive curveball in the form of the biggest public health...