Investor Information

Get in touch

    Blog

    Best practices and expert advice on creating seamless customer experiences. Learn how you can leverage cx tools and services to boost productivity and drive ROI.

    Posts about

    CEM

    Mystery Shopping and Operational Audits: A Two-pronged Approach To CEM

    Great customer experiences lead to lifetime loyalty. A positive experience will keep customers...

    The 3 I's of Retail CX: Intelligence, Improvement and Impact

    The CX world has been turned on its head. Even before the global pandemic changed customer...

    Lessons from 2020

    Without a doubt, 2020 has been the most tumultuous year in recent history. The global pandemic...

    VoE: How Employee Feedback Contributes to Your CEM Program

    While voice of the customer (VoC) feedback is a key part of improving customer experience, it’s...

    CXM Maturity Series: Does Your CX Need to Evolve?

    Achieving great customer experience (CX) is becoming more and more challenging for...

    CX Leaders: 5 Tips for Becoming a Customer-Centric Organization

    It’s no secret that people are resistant to change - and when it comes to organizational change,...

    Why Operations Teams Should Care About CEM

    First things first: before we tell you why your operations team should care about customer...