7 min read
Customer Experience Measurement: 17 KPIs the Pros are Tracking in 2024
Ask any customer experience (CX) professional, and they’ll tell you that exceptional customer experiences drive increased revenue. The reason why?...
Customer Experience Management
7 min read
Essential Restaurant KPIs to Measure Customer Experience Success
In the dynamic, competitive restaurant industry, every customer interaction counts. Whether through efficient drive-thru lanes, user-friendly...
2 min read
Are Kum & Go and Del Taco Doing Loyalty Programs Right?
Loyalty programs can take many forms. From a punch-card style program where customers eventually get an item after a certain number of purchases to...
3 min read
Welcome to ChatGPT, May I Take Your Order?
Businesses have been benefitting from the efficiencies provided by machines since the 1700s. As technology continues to advance, new tools and...
2 min read
Emerging Experiences: Where Tech Meets Taste
From Consumer Trend Reports to the Annual Drive-Thru Study, Intouch Insight has been a trusted source of customer experience data for years. Now, in...
2 min read
Will Discount Stores be 2023's Disruptors?
Consumer trends over the past few years have been volatile, to say the least. As concerns shifted away from health and safety, we saw traditional...
2 min read
All New CX Toolkit for 2023
Happy new year! At Intouch Insight, we’re excited for what 2023 will bring for us and our partners. And we’re kicking it off with an all-new Customer...
2 min read
Make the Most of Channel Blurring Opportunities
Looking to make 2023 your best year yet? One of the biggest opportunities we’re seeing carry over into 2023 is channel blurring. This refers to when...
2 min read
Customer Experience Management in The Metaverse
You’ve probably heard people talking about the metaverse over the past year. From Facebook rebranding as Meta to Taco Bell hosting a virtual reality...
3 min read
Customer Experience Management for Any Budget
If you’re reading this, we can assume you know the importance of customer experience in driving brand growth and revenue. But today, it's easy to...