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    Best practices and expert advice on creating seamless customer experiences. Learn how you can leverage cx tools and services to boost productivity and drive ROI.

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    Strategies for Customer Experience: Measurement 101

    A customer experience management (CEM) program without a measurement strategy is like having a...

    Reel Them In: Top 4 Considerations to Drive More Survey Responses

    If you’ve read our spring 2021 Changes in Consumer Habits report you’ll have seen that surveys...

    Cast Your Line: Top 6 Methods to Disseminate Your Survey

    So, you’ve built your first survey. You spent the time workshopping the questions, made sure...

    Get More Out of Your CX Programs with IntouchSurvey™

    This month, Intouch Insight is thrilled to announce the release of the latest and greatest...

    We Build the Future While You Focus on the Now

    At Intouch Insight, our priority is the people we work with every day. That means providing...

    How Grocery Stores Can Best Use Customer Feedback

    With the closure and reopening of stores amid the pandemic, not to mention the implementation of...

    How Surveys Help Restaurants Perfect the Customer Experience

    As restaurants digitally accelerate and adapt to new service models, customers are grappling...

    Changes in Consumer Habits During the COVID-19 Pandemic

    This year has thrown everyone a massive curveball in the form of the biggest public health...

    7 Proven Strategies to Boost Survey Response Rates

    Of all the resources you have at your disposal for gathering feedback on how your business is...

    Customer Interview ABC Fine Wine & Spirits

    In the age of the customer, it’s critical for businesses to remain customer-focused to continue...