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Best practices and expert advice on creating seamless customer experiences. Learn how you can leverage cx tools and services to boost productivity and drive ROI.

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Improve Customer Experience with Mystery Shopping & CSAT Surveys

When it comes to the value of your mystery shopping program, your results are meaningless if the...

CSAT & Mystery Shopping: Better Together

If you’re looking to improve customer experience at your locations, there are two key steps in...

How To Create The Most Effective Survey Questions

When creating customer satisfaction surveys, it’s necessary to come up with survey questions...

Why Customer Feedback is Vital to Your Business

Everyone can remember a time they’ve either hung up the phone or left a store unhappy...

CSAT Survey Best Practices

What do customers think about your brand? Are they satisfied with your customer service? Do they...

Create a Lead Capture Survey Your Attendees Won't Mind Completing

In our last blog we introduced the concept of identifiers (i.e. data collection tools) and using...