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Best practices and expert advice on creating seamless customer experiences. Learn how you can leverage cx tools and services to boost productivity and drive ROI.

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Voice of the Customer

Reel Them In: Top 4 Considerations to Drive More Survey Responses

If you’ve read our spring 2021 Changes in Consumer Habits report you’ll have seen that surveys...

Consumer Habits: Lessons Learned During a Year of Uncertainty

Consumer priorities and purchasing habits are expected to change over time, but last year we saw...

Changes in Consumer Habits | A Look at the Restaurant Industry

At the start of June, we released the first survey report in our series on Changes in Consumer...

Changes in Consumer Habits | Download the Report

At the beginning of May, Intouch Insight released a wide-scale North American survey, designed...

7 Proven Strategies to Boost Survey Response Rates

Of all the resources you have at your disposal for gathering feedback on how your business is...

Why Operations Teams Should Care About CEM

First things first: before we tell you why your operations team should care about customer...

CSAT Survey Best Practices

What do customers think about your brand? Are they satisfied with your customer service? Do they...

Six Voice of the Customer Best Practices

Today, it’s impossible for brands to become industry leaders without listening and responding to...