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    Best practices and expert advice on creating seamless customer experiences. Learn how you can leverage cx tools and services to boost productivity and drive ROI.

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    Voice of the Customer

    Consumer Habits: Lessons Learned During a Year of Uncertainty

    Consumer priorities and purchasing habits are expected to change over time, but last year we saw...

    Changes in Consumer Habits | A Closer Look at the Restaurant Industry

    At the start of June, we released the first survey report in our series on Changes in Consumer...

    Changes in Consumer Habits | Download the Report

    At the beginning of May, Intouch Insight released a wide-scale North American survey, designed...

    7 Proven Strategies to Boost Survey Response Rates

    Of all the resources you have at your disposal for gathering feedback on how your business is...

    Why Operations Teams Should Care About Customer Experience Management

    First things first: before we tell you why your operations team should care about customer...

    CSAT Survey Best Practices

    What do customers think about your brand? Are they satisfied with your customer service? Do they...

    Six Voice of the Customer Best Practices

    Today, it’s impossible for brands to become industry leaders without listening and responding to...