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        Blog

        Using Feedback To Perfect The Customer Experience: How Surveys Help Restaurants

        As restaurants digitally accelerate and adapt to new service models, customers are grappling with how to consume and who to trust. Disruptions to traditional feedback mechanisms between restaurants and patrons have resulted in the loss of customer voice.

        Paper Beats Rock; Mobile Forms Software Beats Paper

        As society experiences this time of uncertainty and trepidation, providing customers with a...

        Changes in Consumer Habits During the COVID-19 Pandemic

        This year has thrown everyone a massive curveball in the form of the biggest public health...

        Making Great Experiences Happen | CX Day 2020

        Every year, the first Tuesday in October marks a very special day for our global community. CX...

        Cultivating Trust in Times of Change: An Interview with Jeanne Bliss & Erin Fenn

        Earlier this week, we conducted an interview with Jeanne Bliss, CEO/Founder of CustomerBliss,...

        Top 5 Tips for Better CX Program Measurement

        In our recent blog series, How to Measure Customer Experience During a Global Crisis, we talked...

        Measuring Customer Experience During a Global Crisis (Part 2)

        Welcome to the summer of 2020, at least in the northern hemisphere, where B2C transactions are...

        Do Something Great with Customer Feedback (Webinar Recap)

        Last week, we had the distinct pleasure of sitting down with Heart of the Customer’s CEO and...

        Experiences that Matter - Volume II

        At Intouch, we are incredibly proud of the amazing businesses that we get to call our clients....

        Changes in Consumer Habits | Implications for Convenience Stores and Gas Stations

        This month we've looked at COVID-19’s impact on the Retail and Restaurant industries. Now, as we...