Research Analyst

Montreal, Canada


Intouch Insight is a growing technology company headquartered in Ottawa, Ontario, with offices in Ottawa, Montreal and Charlotte, NC.  We are looking for a Client Success Manager, to work out of our Montreal (Laval) office, which provides North American Fortune 1000 companies with data-collection solutions.

About the Company

Founded in 1992 as the first marketing-research company to develop and use kiosks for data collection, Intouch Insight has evolved into a mobile technology and services company following its vision of “Perfect Information. Instantly.”

Today, Intouch Insight provides North American customers with hardware, software and service solutions for event marketing, mystery shopping, customer experience measurement, compliance and operational audits.

Scope of Position

As a Research Analyst, you will be based in Montreal, reporting to the Director of Operations, and working closely with the sales, and strategic account management teams, to deliver data-driven business insights to corporate customers across North America.

Key Responsibilities

  • Identify, analyze and interpret results and trends to provide insights for our clients
  • Plan and create reports/presentations and work with our sales team to communicate findings to our clients
  • Ability to use secondary data to provide connections with primary data collected
  • Customize reports as necessary
  • Review clients’ research objectives (such as competitive studies) and work with our operations/sales, to determine procedures, processes and target respondents
  • Review Intouch-created questionnaires to ensure they meet the research objectives established by clients

Desired Personal Characteristics

  • Passionate about providing customers with value and a great experience
  • A strong interest in technology
  • Able to build personal, professional relationships at all levels of an organization, through a clear understanding of the needs of all stakeholders and excellent communication skills
  • Detail-oriented and committed to high-quality output
  • Reliable in managing time and priorities in the face of change, to meet strict deadlines
  • Proactive in cross-functional team settings, and able to influence without hierarchy
  • Enthusiastic about achieving goals
  • A strong desire to learn, and constantly improve performance and processes

Skills / Education


  • Experience in using the Microsoft Office suite with strong Excel and PowerPoint skills
  • Knowledge of statistics (ex. correlation, regression, factor analysis, etc.) and experience using SPSS to analyze datasets
  • Proven analytical and research skills
  • Ability to write and explain analysis clearly and concisely


  • Bachelor’s degree in a related field is preferable, but relevant experience in lieu will be considered
  • Although the business language is English, a working knowledge of French would be an asset

Remuneration & Benefits

  • Competitive Base Salary commensurate with experience + benefits

We'd love to hear from you

To apply please send your resume and cover letter to