Measure CSAT and NPS easily

Get more from your Net Promoter Score®

Net Promoter Score® (NPS®) is a common customer experience metric that’s used to measure a customer’s overall perception of a brand and their likeliness to recommend its product or services.

NPS is calculated using a scale of 0-10 and responses are categorized as: promoters (score 9-10), passives (score 7-8), and detractors (score 0-6).

LiaCX makes it easy to gather meaningful customer feedback using NPS surveys. Track and compare NPS over time, drill down to filter by location, and identify areas of opportunity and concern, turning detractors into promoters.

NPS data visualized in bar chart

Unlock the hidden value in your CSAT surveys

Customer satisfaction surveys measure how a brand’s products or services meet or exceed their customers’ expectations. A customer satisfaction score provides brands with a quantifiable metric they can use to manage and improve their customer experience.

Chart showing increasing customer satisfaction score

The LiaCX survey toolkit

A robust survey tool comes standard with LiaCX, so you can collect and measure feedback with ease.

Sentiment analysis

Text analytics extract keywords from your open-ended survey responses. Sentiment analysis uses natural language processing (NLP) to assign positive, neutral, or negative sentiment.

Case management

Monitor responses in real-time and set up trigger notifications to the appropriate staff based on responses received.

Flexible dashboards and reporting

Reports and dashboards can be shared across the organization to give CX teams, executives, franchisees, and managers, access to the customer feedback that’s important to them – all in real-time.

Get smarter about the way you measure feedback