Collect feedback with customer satisfaction surveys

From Net Promoter Score® (NPS®) to customer satisfaction (CSAT) surveys, LiaCX makes it easy to collect the feedback you need to make critical CX decisions.

How do customer surveys fit into your CX?

Listening to the voice of your customers is the first step to delivering a brilliant customer experience. LiaCX comes fully equipped with easy-to-use, self-serve customer satisfaction surveys, so you can gather NPS and CSAT data with ease.

Modern themes

User friendly survey styles make it easy for your customers to share feedback in a way that feels natural.

Mobile friendly

Mobile first design means your surveys will look great on any device.

Custom branding

Keep your customers connected to your brand by incorporating your logo, fonts, colors, and more.

Speak your customers’ language

Support for multiple languages, so you can connect with your customers no matter where they are.

Customer survey on a tablet

Creating surveys couldn’t be easier

Launch surveys in minutes

Self-serve survey builder so you can create and publish CSAT and NPS surveys in minutes.

No coding required

Intuitive, drag-and-drop functionality means you don’t need coding or design skills to build customized surveys. Add, remove, and reorder questions with ease.

Survey previews

Preview your surveys on any device and orientation, so you see exactly what your customers will see.

Get the answers to all your questions

Question types

Mix and match a variety of standard and advanced question types, including NPS, matrix questions, sliders, dropdown, and many more.

Smart survey logic

Use skip logic to show or hide questions depending on how a customer answers previous questions, jump to specific sections, or even end the survey entirely if a customer doesn’t meet your qualifications.

Question scoring

Not all questions carry the same weight. Assign a value to rating-style survey responses using scoring, so you can easily analyze overall customer satisfaction.

Customer satisfaction survey

Set your surveys free

Distribute your surveys using an anonymous, reusable survey link that can be published in your emails, on your website or social media.

Automatically generate QR codes to launch the survey instantly on any mobile device.

You can also embed your surveys.

Ready to see LiaCX in action?