When there are regular inspections of a hotel's operations, the staff prepares themselves for the evaluation by getting the hotel in top condition. They may cover up issues that the inspector can't discover during their evaluation. The hotel mystery guest inspection form allows you to secretly evaluate the hotel's staff, cleanliness and general services from a guest's viewpoint to create a more unbiased inspection report.
You can use our available template form to perform the inspection as a guest in the hotel. You can assess services, customer interaction with staff, how the hotel is maintained and how quickly problems are taken care of by the management. This hotel mystery guest inspection can provide important information that can be used to improve the hotel's operations.
Discover problems in the hotel that guests have to deal with by using our hotel mystery guest inspection form. You can evaluate staff performance, check-in services, normal guest services, concierge services, housekeeping services and other areas of the hotel during your evaluation. You can determine problems with operations as well as note superior customer service that was offered while you were a hotel mystery guest. You can rate your experiences so hotel owners, executives, managers and staff members can further understand whether operations are meeting guest expectations.
Our hotel mystery guest inspection form can be used on mobile devices. You can input your inspection answers directly into the mobile device screen. Inspection categories that are available in this form:
- Room Service
Customize Your Digital Hotel Mystery Guest Inspection Form
We know that every business is unique, and your forms should reflect that. Our ready-to-use template is a comprehensive list of industry standard fields, but it is most useful when customized to reflect your own needs. The IntouchCheck platform makes it simple to quickly customize the mobile form template to meet the individual needs of your company and goals; questions, fields, or sections can be quickly removed, and new queries or fields can be added in the appropriate places to fit your project.
Create Your Own Hotel Mystery Guest Inspection Form Template
Already have processes and procedures in place? IntouchCheck’s straightforward interface makes it fast and easy to create your own forms, where you can customize the sections, categories, questions, and types of data/image capture fields. We’re here to help you get started! Try IntouchCheck for free, and see how easy it is to streamline your business processes.