Many restaurants rely heavily on their customer's satisfaction in order to maintain a positive reputation and attract new customers to dine at their establishment.
Understand how your potential customers feel about your food quality, service, and other aspects of the dining experience. Gather actionable feedback to determine if your standards are being met.
Tasks the Restaurant Questionnaire Monitors:
This sample restaurant mystery shopper checklist covers basic standards that restaurants aim to meet on a regular basis. This questionnaire provides owners and operators with an example of the types of questions that would be useful during a mystery shop.
The free downloadable restaurant mystery shopper template monitors the following things for your locations:
- Hostess Interaction
- Server Interaction
- Quality of Meal
- Payment Process
Download the Free Restaurant Mystery Shopper Questionnaire Today.
Create a mystery shopping program that's right for your business and includes all of your internal standards. Work with our analysts to come up with a program that will achieve your goals.
For a lot of businesses that sell alcohol or tobacco products, there is a large amount of responsibility on sales associates to sell products safely.
Ensure that your staff are aware of how to identify underage shoppers and handle themselves accordingly.
Tasks the Responsible Sales Questionnaire Monitors:
Download the free, sample responsible sales questionnaire to understand the steps that need to be taken to ensure that staff aren't selling to people under the legal age.
The free downloadable responsible sales template monitors the following:
- If identification is being asked for
- How sales associates are responding
Download the Free Responsible Sales Mystery Shopper Questionnaire Today.
If you want to monitor how your staff are handling selling situations, it's important to promote responsible sales. Use a mystery shopping program to ensure that sales associates are verifying the ages of all customers before serving them.
In the retail environment, there are a lot of factors that contribute to a great shopping experience. It's important for employees on the floor and behind the scenes to consistently meet standards in order for operations to run smoothly and provide that stellar customer experience.
Ensuring that these standards are being adhered to can make the difference between people entering your store or just walking right by.
Tasks the Retail Questionnaire Monitors:
With this free, sample retail questionnaire template, management can get a better understanding of how their teams are performing on a regular basis. Results allow you to drive sales, while also learning more about how your sales floor operates.
The free downloadable retail mystery shopper template monitors the following things at your stores:
- Sales Associate Interaction
- Branding & Promotions
Download the Free Retail Mystery Shopper Questionnaire Today.
Make better decisions for your retail stores based on thorough, detailed feedback. Work with our analysts to create a program that provides actionable data and measures the details that are important to you.
As the petro-convenience industry is expanding and providing more offerings, there are a lot more components of what makes up a great customer experience. On top of new factors like foodservice and beverages, cleanliness and customer service must always remain top-of-mind for sales associates.
Mystery shopping your locations is a great way to gather data on team performance and ensure that standards are consistently being met.
Tasks the Petro-Convenience Questionnaire Monitors:
Measure how locations are performing based on company standards that have a direct impact on overall customer experience. Uncover areas for improvement based on a third party look at performance.
The free, sample downloadable petro-convenience mystery shopper template monitors the following things at your stores:
- Cashier Interaction
- Digital Readiness
- Food and Coffee
Download the Free Petro-Convenience Mystery Shopper Questionnaire Today.
Utilize your data to the fullest with help from our professional analysts who will work to create a mystery shopping program that encompasses all aspects of your business, and is unique to your different brands and standards.