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CX Trends Reports

Retail | Restaurants | Grocery | Convenience 

 

To help brands respond to rapidly changing customer expectations, Intouch Insight conducts regular consumer habits studies and surveys to keep a pulse on consumer demands and the latest CX trends.

2022 Restaurant Trends Report
SPRING 2022

2022 Restaurant Trends Report

Discover how brands score for mobile food delivery, demand for plant-based food and trends in loyalty.

Changes in Consumer Habits
FALL 2021

Changes in Consumer Habits

What the 'new normal' means for retail and how consumer behaviors continue to change.

Changes in Consumer Habits
FALL 2021

Changes in Consumer Habits

Find out what patrons expect from the restaurants and food service businesses they interact with.

Changes in Consumer Habits
FALL 2021

Changes in Consumer Habits

What the 'new normal' means for petro-convenience and the trends impacting consumer habits.

Changes in Consumer Habits
SPRING 2021

Changes in Consumer Habits

Looking back on the last 12 months of retail. Bonus feature on grocery & convenience.

Changes in Consumer Habits
SPRING 2021

Changes in Consumer Habits

Looking back over the last 12 months for restaurants and food service establishments.

Changes in Consumer Habits
FALL 2020

Changes in Consumer Habits

A six month comparison on the evolution of retail and changes in consumer habits.

Changes in Consumer Habits
FALL 2020

Changes in Consumer Habits

Looking ahead, learnings for restaurants and food service establishments as a result of COVID-19.

Changes in Consumer Habits
FALL 2020

Changes in Consumer Habits

A six month assessment on the implications for convenience stores and gas stations.

Changes in Consumer Habits
SPRING 2020

Changes in Consumer Habits

How consumer habits are shifting and what it means for customer facing businesses.

Changes in Consumer Habits
SPRING 2020

Changes in Consumer Habits

A closer look at changes in consumer habits for Restaurants and Food Service Establishments.

Changes in Consumer Habits
SPRING 2020

Changes in Consumer Habits

Implications of the COVID-19 pandemic for Convenience Stores and Gas Stations.