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2022 ANNUAL INTOUCH INSIGHT

Drive-Thru Study

The 2022 Annual Drive-thru Study is here! This industry-recognized study measures the drive-thru performance of 10 Quick-Serve Restaurants. Get actionable insights on what matters most to your brand.

See what's inside!

2022-drive-thru-study-title-slide

Download your copy of the 2022 Annual Drive-Thru Study

As featured in:

drive-thru-study-cnn drive-thru-study-reuters drive-thru-study-business-insider drive-thru-study-cnbc drive-thru-study-newsweek
 

The Complete Study Findings Include:

Previously conducted by SeeLevel HX, now an Intouch Insight brand, the annual study examines drive-thru performance of 10 Quick-Serve Restaurants, across four key categories. Understand the competitive landscape and design business strategies for growth. 

Speed of Service

What's included:

  • By Brand
  • By Wait Time / Service Time / Total Time
  • Accurate vs Inaccurate Orders
  • With / without Suggestive
    Selling

Order Accuracy

What's included:

  • By Brand
  • Friendly / Not Friendly
  • By Menu type
  • Use of Order Confirmation Board

Food Quality

What's included:

  • By Brand
  • By Main Entrée / Side Item / Drink
  • By portion size
  • Temperature

Customer Service

What's included:

  • By Brand
  • By Friendliness
Ten Featured Brands
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Get your ticket to drive-thru performance!

Book a call with one of our representatives to find out more about benchmarking your brand.

DOWNLOAD THE REPORT