FUTURE OF RESTAURANTS
Emerging Experiences: Where Tech Meets Taste
To help brands deliver a seamless omnichannel experience, Intouch Insight - home of the Annual Drive-Thru Study - launched a new program to examine how 10 Fast Casual brands are managing the blurring between digital and physical customer interactions. >> See what's inside!
FEATURED IN THE MAY 2023 ISSUES OF QSR®MAGAZINE
Overall Satisfaction
We'll explore the impact of the ordering and pickup experience on overall satisfaction and where brands can prioritize their effort.
- Key drivers of improved satisfaction.
- How the brands performed.
- What shoppers had to say.
The Ordering Experience
We examine how the ability to find, add, and modify menu items impacts satisfaction.
- What makes a great ordering experience.
- Comparative brand performance.
- Shopper feedback from the field.
The Pickup Experience
We look at how staff interactions, signage, and designated pickup areas impact satisfaction and brand consistency.
- What makes a great pickup experience.
- How brands performed.
- What shoppers shared about pickup.
