Ensure that your successful service strategy is being delivered.

Measure areas of your customer experience that are most likely to drive sales and customer satisfaction. 

Explore our other use cases: Competitor Shops | Responsible Sales

Keep an eye on your day-to-day service standards. 

Always give your customers the best customer experience.

  • Measure customer service from a consumer level. Design your questionnaires with our experts, based on your company standards and best practices. 
  • Improve your customer experience. Measure product knowledge, wait and service times, site cleanliness and more. 
  • Drive performance at all your locations. Build mystery shopping programs to achieve your goals. 

 

Service Standards Report

Drive sales and customer satisfaction.

  • Find inefficiencies. Identify gaps in your customer service. 
  • Reinforce and monitor your service standards with your staff on an ongoing basis. Create programs to evaluate service at chosen locations and on a schedule that works for you.
  • Uncover opportunities to continulously improve. Update training programs to fill existing gaps in your service. 

Stay on top of performance. 

  • Continually improve your store execution. Send real-time issue notifications.
  • Track progress over time. Uncover opportunities to continuously improve. 
  • Reward and recognize top performers. Use results to identify high performing locations and improve employee morale. 
  • Receive custom reports. Measure actual performance levels. 

Questions?

Give us a call at 1-800-263-2980 ext. 8804 and speak with a product specialist about any questions you have. 

VISIT OUR RESOURCE LIBRARY.

Want to learn more about successful mystery shops? Find out what's driving their success. 

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Talk to an Expert.

Learn more about your customer experience. Get intouch today. 

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