Detailed restaurant mystery shopping services.

Gather data from your mystery shopper program to ensure that your standards are being met. 

Explore our other industries: Retail | Petro-Convenience

Get the most from your mystery shopper program with our detailed reporting.

  • Measure customer service with a list of your top issues.
  • View and compare results by score, theme or question.  
  • Enhance company-wide communication by easily sharing reports with team members.
  • Identify top-selling locations by comparing results by hierarchy groups or location.
  • Drive business improvement with richer analytics and insight into your restaurant operations. 

 

Restaurant Mystery Shopping

Understand the client perspective through the eyes of a real customer.

  • Create results-oriented mystery shopper programs.
  • Learn more about your customer's dining experience by working with our teams to create programs built for your objectives. 
  • Build custom questionnaires specific to your restaurant. 
  • Shop competing restaurants to compare service standards

Target improvements within your locations

  • Update training processes based on consistencies in mystery shopping scores. 
  • Identify opportunities to improve results and enhance service. 
  • Make system improvements based on actual customer service and performance levels. 
  • Discover causes of behaviour with statistical modelling. 

Questions?

Give us a call at 1-800-263-2980 ext. 8804 and speak with a product specialist about any questions you have. 

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Want to learn more about successful mystery shops? Find out what's driving their success.  

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