Detailed restaurant mystery shopping services.

Gather data from your mystery shopper program to ensure that your standards are being met. 

Explore our other industries: Retail | Petro-Convenience

Get the most from your mystery shopper program with our detailed reporting.

  • Measure customer service with a list of your top issues.
  • View and compare results by score, theme or question.  
  • Enhance company-wide communication by easily sharing reports with team members.
  • Identify top-selling locations by comparing results by hierarchy groups or location.
  • Drive business improvement with richer analytics and insight into your restaurant operations. 


Restaurant Mystery Shopping

Understand the client perspective through the eyes of a real customer.

  • Create results-oriented mystery shopper programs.
  • Learn more about your customer's dining experience by working with our teams to create programs built for your objectives. 
  • Build custom questionnaires specific to your restaurant. 
  • Shop competing restaurants to compare service standards

Target improvements within your locations

  • Update training processes based on consistencies in mystery shopping scores. 
  • Identify opportunities to improve results and enhance service. 
  • Make system improvements based on actual customer service and performance levels. 
  • Discover causes of behaviour with statistical modelling. 


Give us a call at 1-800-263-2980 ext. 8804 and speak with a product specialist about any questions you have. 


Want to learn more about successful mystery shops? Find out what's driving their success.  


Talk to an Expert.

Learn more about your customer experience. Get intouch today.