Detailed restaurant mystery shopping services for all your locations.

Gather data from your mystery shopping program to ensure that your standards are being met. 

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Understand the client perspective through the eyes of a real customer.

  • Create results-oriented mystery shopping programs for your QSR or dine-in restaurants.
  • Learn more about your customer experience by working with our teams to design programs built for your objectives. 
  • Create custom questionnaires specific to your restaurant to ensure brand standards are being delivered at all of your locations. 
  • Shop competing restaurants to compare service standards
Restaurant Mystery Shopping

Get the most from your mystery shopping program with our detailed reporting.

  • Measure customer service, drive-thru operations and service standards with the help of our nearly 1 million certified mystery shoppers.
  • View and compare results by score, theme, question, hierarchy, location, date, cycle and more.  
  • Enhance company-wide communication by easily sharing reports with team members through role or location-based dashboards.
  • Identify top-selling locations by comparing results by hierarchy groups or location.
  • Drive business improvement with richer analytics and insight into your restaurant operations. 

 

Target improvements within your locations.

  • Certified shoppers are alerted of shops nearby that can be completed and submitted through a mobile app.
  • Update training processes based on consistencies in mystery shopping scores. 
  • Identify opportunities to improve results and enhance service with a real-time list of top issues. 
  • Make system improvements based on actual customer service and performance levels. 
  • Discover causes of behaviour with statistical modeling. 
Mobile Restaurant Mystery Shopping

Questions?

Give us a call at 1-800-263-2980 ext. 8804 and speak with a product specialist about any questions you have. 

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Want to learn more about successful mystery shops? Find out what's driving their success.  

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Learn more about your customer experience. Get intouch today. 

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