https://www.intouchinsight.com/blog/grocery-stores-can-use-customer-feedback-to-design-a-path-forwardhttps://www.intouchinsight.com/hubfs/WGB%20SURVEY-2.pngWGBSURVEY2WGBSURVEY2https://www.intouchinsight.com/hubfs/images/image-cta-banners/customer-surveys-essential-guide.pngcustomersurveysessentialguidecustomersurveysessentialguidehttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20RGB-2.pngIntouchInsightIntouchInsightLogoRGB2https://www.intouchinsight.com/hubfs/website/intouch-insight/about-us/sarah-beckett-intouch-insight.jpgSarahBeckettDirectorofMarketingIntouchInsightsarahbeckettintouchinsighthttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20White.pngIntouchInsightLogoWhiteIntouchInsightLogoWhitehttps://www.intouchinsight.com/hubfs/Logo-White.pngLogoWhiteLogoWhitehttps://www.intouchinsight.com/hubfs/website/intouch-insight/blog/mystery-shopping-feedback-surveys-rep-management-working-together.jpgHowmysteryShoppingcustomerFeedbackandreputationmanagementworktogethermysteryshoppingfeedbacksurveysrepmanagementworkingtogetherhttps://www.intouchinsight.com/hubfs/images/blog/Upward%20arrow%20stands%20out%20from%20downward%20arrows.pngUpwardarrowstandsoutfromdownwardarrowsUpwardarrowstandsoutfromdownwardarrowshttps://www.intouchinsight.com/hubfs/images/blog/new/consumer-preferences-when-grocery-shopping-and-self-serve-kiosks-vs.-cashiers.jpgconsumerpreferenceswhengroceryshoppingandselfservekiosksvscashiersconsumerpreferenceswhengroceryshoppingandselfservekiosksvscashiers2022-07-15https://www.intouchinsight.com/press-releases/q2-2018-financial-resultshttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20RGB-2.pngIntouchInsightIntouchInsightLogoRGB2https://www.intouchinsight.com/hubfs/Intouch%20Insight%20Featured%20News.pngIntouchInsightFeaturedNewsIntouchInsightFeaturedNewshttps://www.intouchinsight.com/hubfs/Logo-White.pngLogoWhiteLogoWhitehttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20White.pngIntouchInsightLogoWhiteIntouchInsightLogoWhite2020-09-23https://www.intouchinsight.com/blog/reduce-overtime-with-mobile-formshttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20RGB-2.pngIntouchInsightIntouchInsightLogoRGB2https://www.intouchinsight.com/hubfs/images/blog/reduce-overtime-with-mobile-forms.pngreduceovertimewithmobileformsreduceovertimewithmobileformshttps://www.intouchinsight.com/hubfs/images/image-cta-banners/inspection-software-essential-guide.pnginspectionsoftwareessentialguideinspectionsoftwareessentialguidehttps://www.intouchinsight.com/hubfs/images/blog/how-to-improve-workplace-safety.pnghowtoimproveworkplacesafetyhowtoimproveworkplacesafetyhttps://www.intouchinsight.com/hubfs/Logo-White.pngLogoWhiteLogoWhitehttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20White.pngIntouchInsightLogoWhiteIntouchInsightLogoWhite2024-08-06https://www.intouchinsight.com/blog/petro-convenience-mystery-shopping-infographichttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20White.pngIntouchInsightLogoWhiteIntouchInsightLogoWhitehttps://www.intouchinsight.com/hubfs/images/blog/Too-Much-Customer_Experience-Data%20(1).jpgTooMuchCustomerExperienceData1TooMuchCustomerExperienceData1https://www.intouchinsight.com/hubfs/images/blog/new/how-can-you-be-consumers-go-to.jpghowcanyoubeconsumersgotohowcanyoubeconsumersgotohttps://www.intouchinsight.com/hubfs/Logo-White.pngLogoWhiteLogoWhitehttps://www.intouchinsight.com/hubfs/infographic-petro-mystery-shopping.pnginfographicpetromysteryshoppinginfographicpetromysteryshoppinghttps://www.intouchinsight.com/hubfs/images/image-cta-banners/mystery-shopping-essential-guide.pngmysteryshoppingessentialguidemysteryshoppingessentialguidehttps://www.intouchinsight.com/hubfs/images/blog/how-convenience-stores-can-capitalize-on-mystery-shopping.pnghowconveniencestorescancapitalizeonmysteryshoppinghowconveniencestorescancapitalizeonmysteryshoppinghttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20RGB-2.pngIntouchInsightIntouchInsightLogoRGB22024-08-01https://www.intouchinsight.com/blog/automotive-mystery-shoppinghttps://www.intouchinsight.com/hubfs/website/intouch-insight/about-us/sarah-beckett-intouch-insight.jpgSarahBeckettDirectorofMarketingIntouchInsightsarahbeckettintouchinsighthttps://www.intouchinsight.com/hubfs/Logo-White.pngLogoWhiteLogoWhitehttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20White.pngIntouchInsightLogoWhiteIntouchInsightLogoWhitehttps://www.intouchinsight.com/hubfs/website/intouch-insight/blog/mystery-shopping-financial-services.jpgThetopMysteryShoppingProgramsforBanksandFinancialServicesmysteryshoppingfinancialserviceshttps://www.intouchinsight.com/hubfs/website/intouch-insight/blog/online-mystery-shopping-digital-cx.jpgOnlineMysteryShoppingtheDigitalCustomerExperienceBlogFeatureImageonlinemysteryshoppingdigitalcxhttps://www.intouchinsight.com/hubfs/website/intouch-insight/blog/competitive-mystery-shopping-feature-image.jpgMysteryShoppingYourCompetitorscompet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Many In House Deliveries Depend on Third Party OperatorsCameron Watt, President and CEO of Intouch Insight, explains how there is a twist to in-house delivery and how it is being fulfilled by third-party operators. Watch the video below of his take on this, presented at FSTEC 2025.https://www.intouchinsight.com/hubfs/website/intouch-insight/blog/why-many-in-house-deliveries-depend-on-third-party-operators.mp436nonoFSTECthirdpartydeliveryfirstpartydeliveryinhousedeliveryhttps://www.intouchinsight.com/hubfs/website/intouch-insight/blog/why-food-order-accuracy-shapes-delivery-vs-pickup.mp4/medium.jpgWhy Food Order Accuracy Shapes Delivery vs PickupCameron Watt, President and CEO of Intouch Insight, explains how inaccurate orders, cold food, and poor delivery experiences push customers to choose pickup instead as a way to feel more in control. Watch the video below of his take on this, presented at FSTEC 2025.https://www.intouchinsight.com/hubfs/website/intouch-insight/blog/why-food-order-accuracy-shapes-delivery-vs-pickup.mp434nonofoodorderaccuracyFSTECthirdpartydeliveryfirstpartydeliveryfooddeliveryfoodpickuphttps://www.intouchinsight.com/hubfs/website/intouch-insight/blog/third-party-vs-in-house-delivery-food-service.jpgWhatOurDataSaysAboutInHouseDeliveryvsThirdPartyinFoodServicethirdpartyvsinhousedeliveryfoodservicehttps://www.intouchinsight.com/hubfs/third-party-delivery-pizza-trends.jpgthirdpartydeliverypizzatrendsthirdpartydeliverypizzatrendshttps://www.intouchinsight.com/hubfs/website/intouch-insight/blog/third-party-delivery-report-blog-feature-image.jpgThirdPartyDeliveryReport2025PromisedintheAppProvenattheDoorthirdpartydeliveryreportblogfeatureimagehttps://www.intouchinsight.com/hubfs/website/intouch-insight/blog/restaurants-vs-cstores-for-food-delivery.jpgRestaurantsvscstoresinfooddeliveryrestaurantsvscstoresforfooddeliveryhttps://www.intouchinsight.com/hubfs/Logo-White.pngLogoWhiteLogoWhitehttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20RGB-2.pngIntouchInsightIntouchInsightLogoRGB2https://www.intouchinsight.com/hubfs/website/intouch-insight/about-us/sarah-beckett-intouch-insight.jpgSarahBeckettDirectorofMarketingIntouchInsightsarahbeckettintouchinsighthttps://www.intouchinsight.com/hubfs/website/intouch-insight/blog/personalization-extra-third-party-study.jpgPercentageofshoppersthatreceivedpersonalizationoranythingextrathatmadethemgladabouttheirexperiencepersonalizationextrathirdpartystudyhttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20White.pngIntouchInsightLogoWhiteIntouchInsightLogoWhite2026-01-08https://www.intouchinsight.com/blog/restaurant-trends-emerging-experienceshttps://www.intouchinsight.com/hubfs/website/intouch-insight/blog/kiosks-insghts-data-image.jpgInsightsonKiosksfromtheEmergingExperienceStudykiosksinsghtsdataimagehttps://www.intouchinsight.com/hubfs/Logo-White.pngLogoWhiteLogoWhitehttps://www.intouchinsight.com/hubfs/website/intouch-insight/blog/voice-ai-drivethru-emex-feature-image.jpgVoiceAIDriveThruInsightsvoiceaidrivethruemexfeatureimagehttps://www.intouchinsight.com/hubfs/website/intouch-insight/about-us/sarah-beckett-intouch-insight.jpgSarahBeckettDirectorofMarketingIntouchInsightsarahbeckettintouchinsighthttps://www.intouchinsight.com/hubfs/website/intouch-insight/blog/emex-report-blog-feature-image.jpgThe2025EmergingExperienceStudyuncoveringinsightsonAIDriveThruMobileOrderingandKiosksemexreportblogfeatureimagehttps://www.intouchinsight.com/hubfs/website/intouch-insight/blog/mobile-order-instore-pickup-speed.jpgInstorepickupspeedsaftermobileordersmobileorderinstorepickupspeedhttps://www.intouchinsight.com/hubfs/website/intouch-insight/blog/mobile-order-pickup-insights.jpgInsightsontheHiddenBlindspotofMobileOrderPickupsmobileorderpickupinsightshttps://www.intouchinsight.com/hubfs/website/intouch-insight/blog/mobile-order-drivethru-pickup-speed.jpgDrivethrupickupspeedsaftermobileordersmobileorderdrivethrupickupspeedhttps://www.intouchinsight.com/hubfs/website/intouch-insight/blog/voice-ai-drivethru-friendliness-data.jpgVoiceAIfriendlinessratingcomparedtotraditionalordersvoiceaidrivethrufriendlinessdatahttps://www.intouchinsight.com/hubfs/website/intouch-insight/blog/restaurant-customer-experience.jpgHowtoimprovecustomercustomerexperienceinrestaurantsrestaurantcustomerexperiencehttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20RGB-2.pngIntouchInsightIntouchInsightLogoRGB2https://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20White.pngIntouchInsightLogoWhiteIntouchInsightLogoWhite2026-01-08https://www.intouchinsight.com/blog/mystery-shopping-convenience-store-technologieshttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/parkland-testimonial-hard-to-reach-locals.mp4/medium.jpgSee how Intouch Insight helped Parkland Corp. meet the cadence of mystery shops program.parkland-testimonial-hard-to-reach-localshttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/parkland-testimonial-hard-to-reach-locals.mp439nonohttps://www.intouchinsight.com/hubfs/website/intouch-insight/blog/innovation-in-retail.jpgMysteryShoppingforInnovationinRetailinnovationinretailhttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20White.pngIntouchInsightLogoWhiteIntouchInsightLogoWhitehttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20RGB-2.pngIntouchInsightIntouchInsightLogoRGB2https://www.intouchinsight.com/hubfs/Logo-White.pngLogoWhiteLogoWhitehttps://www.intouchinsight.com/hubfs/website/intouch-insight/blog/online-mystery-shopping-digital-cx.jpgOnlineMysteryShoppingtheDigitalCustomerExperienceBlogFeatureImageonlinemysteryshoppingdigitalcxhttps://www.intouchinsight.com/hubfs/website/intouch-insight/blog/convenience-store-technologies-blog-image.jpgMeasuringCStoreTechnologiesusingMysteryShoppingconveniencestoretechnologiesblogimagehttps://www.intouchinsight.com/hubfs/website/intouch-insight/blog/customer-using-in-store-kiosk.jpgCustomerusingadigitalkioskinstorecustomerusinginstorekioskhttps://www.intouchinsight.com/hubfs/images/image-cta-banners/mystery-shopping-essential-guide.pngmysteryshoppingessentialguidemysteryshoppingessentialguidehttps://www.intouchinsight.com/hubfs/website/intouch-insight/about-us/sarah-beckett-intouch-insight.jpgSarahBeckettDirectorofMarketingIntouchInsightsarahbeckettintouchinsight2025-09-18https://www.intouchinsight.com/resources/customer-experience-case-studies/https://www.intouchinsight.com/hubfs/Images/website-pages/resources/Mobile%20Forms%20Software%20Case%20Study%20Concept%20Hotels.pngMobileFormsSoftwareCaseStudyConceptHotelsMobileFormsSoftwareCaseStudyConceptHotelshttps://www.intouchinsight.com/hubfs/images/overlays/Banner%20Creative%20-%20Website%202020-Sep-08-2020-09-09-34-49-PM.pngBannerCreativeWebsite2020Sep08202009093449PMBannerCreativeWebsite2020Sep08202009093449PMhttps://www.intouchinsight.com/hubfs/Images/website-pages/resources/Customer%20Experience%20Case%20Study%20Driving%20Company-Wide%20Action%20on%20CX%20Data.pngCustomerExperienceCaseStudyDrivingCompanyWideActiononCXDataCustomerExperienceCaseStudyDrivingCompanyWideActiononCXDatahttps://www.intouchinsight.com/hubfs/Images/website-pages/resources/Customer%20Experience%20Case%20Study%20Improving%20NPS%20and%20Average%20Transaction%20Value.pngCustomerExperienceCaseStudyImprovingNPSandAverageTransactionValueCustomerExperienceCaseStudyImprovingNPSandAverageTransactionValuehttps://www.intouchinsight.com/hubfs/Logo-White.pngLogoWhiteLogoWhitehttps://www.intouchinsight.com/hubfs/Images/website-pages/resources/Customer%20Experience%20Case%20Study%20Driving%20Survey%20Response%20Rates.pngCustomerExperienceCaseStudyDrivingSurveyResponseRatesCustomerExperienceCaseStudyDrivingSurveyResponseRateshttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20RGB-2.pngIntouchInsightIntouchInsightLogoRGB2https://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20White.pngIntouchInsightLogoWhiteIntouchInsightLogoWhite2023-06-020.6https://www.intouchinsight.com/blog/2023-benchmark-data-for-drive-thrushttps://www.intouchinsight.com/hubfs/website/intouch-insight/about-us/sarah-beckett-intouch-insight.jpgSarahBeckettDirectorofMarketingIntouchInsightsarahbeckettintouchinsighthttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/reports/report-thumbnails/drivethru-2025-feature-image.jpgDownloadthe2025AnnualDrivethruStudydrivethru2025featureimagehttps://www.intouchinsight.com/hubfs/website/intouch-insight/blog/drive-thru-customer-behavior-changes-feature-image.jpgIstheDriveThruCustomerBehaviorChangingDataExploredinthelatestDriveThruStudydrivethrucustomerbehaviorchangesfeatureimagehttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20White.pngIntouchInsightLogoWhiteIntouchInsightLogoWhitehttps://www.intouchinsight.com/hubfs/images/blog/new/consumer-insights-and-the-annual-drive-thru-study_.jpgconsumerinsightsandtheannualdrivethrustudyconsumerinsightsandtheannualdrivethrustudyhttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20RGB-2.pngIntouchInsightIntouchInsightLogoRGB2https://www.intouchinsight.com/hubfs/images/blog/new/Blog%20Hero%20Images.jpgBlogHeroImagesBlogHeroImageshttps://www.intouchinsight.com/hubfs/Logo-White.pngLogoWhiteLogoWhite2024-10-02https://www.intouchinsight.com/press-releaseshttps://www.intouchinsight.com/hubfs/Logo-White.pngLogoWhiteLogoWhitehttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20RGB-2.pngIntouchInsightIntouchInsightLogoRGB2https://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20White.pngIntouchInsightLogoWhiteIntouchInsightLogoWhite2022-09-07https://www.intouchinsight.com/press-releases/intouch-insight-announces-agreement-with-st-huberthttps://www.intouchinsight.com/hubfs/Logo-White.pngLogoWhiteLogoWhitehttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Feat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video testimonial by Patrick Palmer, Sr. Marketing & Communications Leader, Substance 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video testimonial by Michele Truelove, High's.See how Intouch Insight helps High's of Baltimore achieve consistent customer experience goals year after year using IntouchCX™ Platform and IntouchShop® Mystery Shopping Services.https://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/highs-testimonial-full.mp4118nonocustomerexperienceClientTestimonialIntouchInsightMysteryshoppingCXPlatformhttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/highs-case-study.mp4/medium.jpgVideo testimonial of High's of Baltimore for Intouch 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Inspection SoftwareIntouchCheck™, is a robust inspection checklists & forms software solution that streamlines and simplifies the implementation, execution and review of mobile checklists, audits and inspections across multiple locations.https://www.intouchinsight.com/hubfs/Intouch-Product-Overviews/product-videos/intouch-check-inspection-software.mp4109nonohttps://www.intouchinsight.com/hubfs/Intouch-Product-Overviews/product-videos/intouch-insight-mystery-shopping-services.mp4/medium.jpgIntouchShop® Mystery Shopping ServicesIntouch’s Mystery Shopping services help businesses measure key aspects of their operations through third-party feedback. With IntouchShop®, multi-location brands get the complete, unbiased picture of brand performance at every location by measuring the service provided against the standards that were set.https://www.intouchinsight.com/hubfs/Intouch-Product-Overviews/product-videos/intouch-insight-mystery-shopping-services.mp497nonomystery shopping companymystery shoppingmystery shopping programmystery shopping serviceshttps://www.intouchinsight.com/hubfs/Intouch-Product-Overviews/product-videos/intouch-insight-cx-platform.mp4/medium.jpgIntouch Insight CX Platformintouch-insight-cx-platformhttps://www.intouchinsight.com/hubfs/Intouch-Product-Overviews/product-videos/intouch-insight-cx-platform.mp4125nonohttps://www.intouchinsight.com/hubfs/Images/website-pages/client-logos/cold-stone-creamery-logo.pngcoldstonecreamerylogocoldstonecreamerylogohttps://www.intouchinsight.com/hubfs/Logo-White.pngLogoWhiteLogoWhitehttps://www.intouchinsight.com/hubfs/Images/website-pages/industry-pages/grocery/rutters.pngruttersruttershttps://www.intouchinsight.com/hubfs/Images/website-pages/client-logos/golds-gym-logo.pnggoldsgymlogogoldsgymlogohttps://www.intouchinsight.com/hubfs/Images/website-pages/industry-pages/restaurant/mr_sub.pngmrsubmrsubhttps://www.intouchinsight.com/hubfs/Images/website-pages/industry-pages/petro-convenience/quick-chek.pngquickchekquickchekhttps://www.intouchinsight.com/hubfs/Images/website-pages/check/parkland_.pngparklandparklandhttps://www.intouchinsight.com/hubfs/Images/website-pages/homepage/optimized/intouchcheck-inspection-software.pngIntouchCheckisanocodereadytouseinspectionsoftwareformultilocationbrandsintouchcheckinspectionsoftwarehttps://www.intouchinsight.com/hubfs/Images/website-pages/industry-pages/restaurant/papa_murphys.pngpapamurphyspapamurphyshttps://www.intouchinsight.com/hubfs/Images/website-pages/homepage/optimized/intouch-cx-intelligence-platform.pngIntouchCXIntelligencePlatformhelpsyoualignyouroperationstodeliveroncustomerexpectationsintouchcxintelligenceplatformhttps://www.intouchinsight.com/hubfs/Images/website-pages/client-logos/MTY-group-logo.pngMTYgrouplogoMTYgrouplogohttps://www.intouchinsight.com/hubfs/Images/website-pages/industry-pages/restaurant/manchu_wok.pngmanchuwokmanchuwokhttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20RGB-2.pngIntouchInsightIntouchInsightLogoRGB2https://www.intouchinsight.com/hubfs/Images/website-pages/client-logos/dutch-bros-logo.pngdutchbroslogodutchbroslogohttps://www.intouchinsight.com/hubfs/Images/website-pages/industry-pages/grocery/turnip-truck.pngturniptruckturniptruckhttps://www.intouchinsight.com/hubfs/Images/website-pages/industry-pages/hospitality/executive-hotels.pngexecutivehotelsexecutivehotelshttps://www.intouchinsight.com/hubfs/website/intouch-insight/about-us/mspa-shoppers-insights.pngmspashoppersinsightsmspashoppersinsightshttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20White.pngIntouchInsightLogoWhiteIntouchInsightLogoWhitehttps://www.intouchinsight.com/hubfs/Images/website-pages/industry-pages/petro-convenience/kum-go.pngkumgokumgohttps://www.intouchinsight.com/hubfs/Images/website-pages/client-logos/planet-smoothie-logo.pngplanetsmoothielogoplanetsmoothielogohttps://www.intouchinsight.com/hubfs/images/overlays/Banner%20Creative%20-%20Website%202020-Sep-08-2020-11-12-23-88-PM.pngBannerCreativeWebsite2020Sep08202011122388PMBannerCreativeWebsite2020Sep08202011122388PMhttps://www.intouchinsight.com/hubfs/Images/website-pages/homepage/optimized/homepage-header-background.pnghomepageheaderbackgroundhomepageheaderbackgroundhttps://www.intouchinsight.com/hubfs/Images/website-pages/homepage/optimized/intouchshop-mystery-shopping-services.pngGettheunbiasedpictureofyourbrandperformanceateverylocationbymeasuringtheserviceyouprovideagainstthestandardsyouhavesetintouchshopmysteryshoppingserviceshttps://www.intouchinsight.com/hubfs/Images/website-pages/industry-pages/hospitality/sandals.pngsandalssandalshttps://www.intouchinsight.com/hubfs/Images/website-pages/industry-pages/restaurant/taco_time.pngtacotimetacotimehttps://www.intouchinsight.com/hubfs/Images/website-pages/industry-pages/petro-convenience/highs.pnghighshighs2024-10-281.0https://www.intouchinsight.com/what-we-do/mystery-shopping-services/retail/https://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/highs-testimonial-full.mp4/medium.jpgA video testimonial by Michele Truelove, High's.See how Intouch Insight helps High's of Baltimore achieve consistent customer experience goals year after year using IntouchCX™ Platform and IntouchShop® Mystery Shopping Services.https://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/highs-testimonial-full.mp4118nonocustomerexperienceClientTestimonialIntouchInsightMysteryshoppingCXPlatformhttps://www.intouchinsight.com/hubfs/website/intouch-insight/mystery-shopping/retail-mystery-shopping.webpretailmysteryshoppingretailmysteryshoppinghttps://www.intouchinsight.com/hubfs/website/intouch-insight/clients/kum&go-logo.pngKumGologokumgologohttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/reports/report-thumbnails/insurance-experience-survey.jpgInsightsonconsumerinteractionwithinsurancecompaniesinsuranceexperiencesurveyhttps://www.intouchinsight.com/hubfs/website/intouch-insight/mystery-shopping/measure-brand-sops.pngEvaluateifbrandstandardoperatingproceduresareexecutedaslaidoutmeasurebrandsopshttps://www.intouchinsight.com/hubfs/website/intouch-insight/clients/parkland-logo.pngParklandFuelCorporationlogoparklandlogohttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/guides/thumbnails/guide-to-myster-shopping-for-retail-stores.jpgAcomprehensiveguideforretailstorechainstorelaunchingtheirmysteryshoppingprogramforCXexcellenceguidetomystershoppingforretailstoreshttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/reports/report-thumbnails/consumer-holiday-shopping-preferences.jpgConsumerholidayshoppingpreferencesconsumerholidayshoppingpreferenceshttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20RGB-2.pngIntouchInsightIntouchInsightLogoRGB2https://www.intouchinsight.com/hubfs/website/intouch-insight/resources/reports/report-thumbnails/age-verification-for-tobacco-products.jpgAgeverificationfortobaccoproductsageverificationfortobaccoproductshttps://www.intouchinsight.com/hubfs/website/intouch-insight/blog/five-steps-to-more-efficient-retail-blog.jpgfivestepstomoreefficientretailblogfivestepstomoreefficientretailbloghttps://www.intouchinsight.com/hubfs/website/intouch-insight/clients/suncor-energy-logo.pngSuncorEnergylogosuncorenergylogohttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/reports/report-thumbnails/online-shopping-trends.jpgOnlineshoppingkeytrendsonlineshoppingtrendshttps://www.intouchinsight.com/hubfs/website/intouch-insight/clients/quickchek-logo.pngQuickCheklogoquickcheklogohttps://www.intouchinsight.com/hubfs/Logo-White.pngLogoWhiteLogoWhitehttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/reports/report-thumbnails/retail-tech-trends.jpgExploringretailtechtrendsretailtechtrendshttps://www.intouchinsight.com/hubfs/website/intouch-insight/mystery-shopping/merchandising-audits-programs.pngPerformregularmerchandisingauditsmerchandisingauditsprogramshttps://www.intouchinsight.com/hubfs/website/intouch-insight/mystery-shopping/evaluate-customer-service.pngEvaluatehowcustomerserviceteamsinteractwithconsumersevaluatecustomerservicehttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/reports/report-thumbnails/american-grocery-preferences-market-study.pngAbriefinsightonfivegrocerystorechainsamericangrocerypreferencesmarketstudyhttps://www.intouchinsight.com/hubfs/website/intouch-insight/mystery-shopping/check-out-and-returns.pngAssessthetotalwaittimesonbillingandreturnscounterscheckoutandreturnshttps://www.intouchinsight.com/hubfs/website/intouch-insight/blog/mystery-shopping-for-retailers-feature-image.jpgThedifferenttypesofmysteryshoppingauditprogramsforRetailersmysteryshoppingforretailersfeatureimagehttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/guides/thumbnails/customer-experience-toolkit.jpgDownloadourCustomerExperienceManagementToolkitencompassingguidingprinciplesessentialtoolsandcriticalelementstoelevateyourstrategycustomerexperiencetoolkithttps://www.intouchinsight.com/hubfs/website/intouch-insight/mystery-shopping/do-price-audits.pngUncoverhowmuchcustomersarepayingatotherstoresdopriceauditshttps://www.intouchinsight.com/hubfs/website/intouch-insight/mystery-shopping/retail-mystery-shopping-featured-image.jpgretailmysteryshoppingfeaturedimageretailmysteryshoppingfeaturedimagehttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/guides/thumbnails/guide-to-digital-audits-and-inspections.jpgExploreourcomprehensiveguideondigitalauditsandinspectionsdesignedtostreamlinebothbackofthehouseandfrontofthehouseoperationsguidetodigitalauditsandinspectionshttps://www.intouchinsight.com/hubfs/website/intouch-insight/blog/innovation-in-retail.jpgMysteryShoppingforInnovationinRetailinnovationinretailhttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/guides/thumbnails/guide-to-mystery-shopping.jpgDiscoverinsightsinourmysteryshoppingguiderevealinghowyoucaneffectivelymeasuretheexecutionofbrandservicestandardsguidetomysteryshoppinghttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/reports/report-thumbnails/pet-store-consumer-insights.jpgLearnaboutpetstorepurchasinghabitsofconsumersacrosstheUSpetstorecons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With IntouchShop®, multi-location brands get the complete, unbiased picture of brand performance at every location by measuring the service provided against the standards that were set.https://www.intouchinsight.com/hubfs/Intouch-Product-Overviews/product-videos/intouch-insight-mystery-shopping-services.mp497nonomystery shopping companymystery shoppingmystery shopping programmystery shopping serviceshttps://www.intouchinsight.com/hubfs/Intouch-Product-Overviews/product-videos/intouch-check-inspection-software.mp4/medium.jpgIntouchCheck™ Inspection SoftwareIntouchCheck™, is a robust inspection checklists & forms software solution that streamlines and simplifies the implementation, execution and review of mobile checklists, audits and inspections across multiple 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sSpring2021changesInConsumerHabitsSpring20212024-03-19https://www.intouchinsight.com/what-we-do/inspection-software/pricing/https://www.intouchinsight.com/hubfs/Images/website-pages/client-logos/clients-banff-hospitality-collective.pngclientsbanffhospitalitycollectiveclientsbanffhospitalitycollectivehttps://www.intouchinsight.com/hubfs/Logo-White.pngLogoWhiteLogoWhitehttps://www.intouchinsight.com/hubfs/Images/website-pages/client-logos/TacoTime-1.pngTacoTime1TacoTime1https://www.intouchinsight.com/hubfs/Parkland_Logo.pngParklandLogoParklandLogohttps://www.intouchinsight.com/hubfs/Images/website-pages/industry-pages/hospitality/executive-hotels.pngexecutivehotelsexecutivehotelshttps://www.intouchinsight.com/hubfs/Images/website-pages/industry-pages/restaurant/manchu_wok.pngmanchuwokmanchuwokhttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20White.pngIntouchInsightLogoWhiteIntouchInsightLogoWhitehttps://www.intouchinsight.com/hubfs/Images/website-pages/industry-pages/restaurant/so_fresh.pngsofreshsofreshhttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20RGB-2.pngIntouchInsightIntouchInsightLogoRGB22026-03-200.7https://www.intouchinsight.com/resources/guides/what-is-mystery-shopping/https://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/highs-testimonial-full.mp4/medium.jpgA video testimonial by Michele Truelove, High's.See how Intouch Insight helps High's of Baltimore achieve consistent customer experience goals year after year using IntouchCX™ Platform and IntouchShop® Mystery Shopping Services.https://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/highs-testimonial-full.mp4118nonocustomerexperienceClientTestimonialIntouchInsightMysteryshoppingCXPlatformhttps://www.intouchinsight.com/hubfs/website/intouch-insight/cem/voice-of-customer-programs.pngListentoyourcustomersbyinitiatingaVoiceofCustomerVoCprogramvoiceofcustomerprogramshttps://www.intouchinsight.com/hubfs/Images/website-pages/shop-pillar-page/IntouchShop%E2%84%A2-What-is-Mystery-Shopping.pngIntouchShopWhatisMysteryShoppingIntouchShopWhatisMysteryShoppinghttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20White.pngIntouchInsightLogoWhiteIntouchInsightLogoWhitehttps://www.intouchinsight.com/hubfs/website/intouch-insight/cx-for-c-stores/mystery-shopping-in-c-store.pngMysteryshopperactingasanactualcustomerinaconveniencestoremysteryshoppingincstorehttps://www.intouchinsight.com/hubfs/Logo-White.pngLogoWhiteLogoWhitehttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20RGB-2.pngIntouchInsightIntouchInsightLogoRGB22024-08-22https://www.intouchinsight.com/solutions/restaurant-customer-experience/https://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/shake-shack-testimonial-full.mp4/medium.jpgA video Testimonial by Arya Guinney, Senior Consumer Insights Analyst at Shake Shack for Intouch InsightSee how Shake Shack leveraged mystery shopping data and guest feedback to guide packaging decisions, avoid costly missteps, and support their aggressive growth plans with Intouch Insight.https://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/shake-shack-testimonial-full.mp4124nonoclient testimonialmystery shoppingIntouchInsightrestaurantshttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/marcos-pizza-testimonial-full.mp4/medium.jpgCase study video testimonial for Intouch Insight by Marcos Pizzamarcos-pizza-testimonial-fullhttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/marcos-pizza-testimonial-full.mp4118nonohttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/heritage-partners-testimonial-edited.mp4/medium.jpgTestimonial video of Wendy's franchisee for Intouch InsightSee how Intouch Insight's Mystery Shopping Program has provided Heritage Partners Group with insights into both customer experience and operational compliance, leading to an overall increase in sales from three to five percent all-day growth.https://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/heritage-partners-testimonial-edited.mp4165nonoclient testimonialmystery shoppingrestaurantsfranchiseehttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/alpaca-chicken-video-testimonial.mp4/medium.jpgA video testimonial by Jordan Taylor, Director of Training, Alpaca ChickenSee how Alpaca Chicken used Intouch Insight’s video mystery shopping insights to uncover QA gaps and elevate the customer experience.https://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/alpaca-chicken-video-testimonial.mp4114nonoIntouchInsightvideomysteryshoppingAlpacaChickenClienttestimonialmysteryshoppingvideoinsightshttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/jimmy-johns-testimonial-full.mp4/medium.jpgA video testimonial by Travis Floyd, Bushwood Investments, a franchisee of Jimmy John'sSee how Intouch Insight's mystery shopping program delivers guest insights that helped Bushwood Investments, a franchisee of Jimmy John's, create a high-quality experience during every visit, at every restaurant.https://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/jimmy-johns-testimonial-full.mp4107nonoclienttestimonialJimmyJohn'sIntouchInsightmysteryshoppinghttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/substance-collective-testimonial-full.mp4/medium.jpgA video testimonial by 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uchInsightLogoWhiteIntouchInsightLogoWhite2023-12-15https://www.intouchinsight.com/blog/infographic-checklist-manage-businesshttps://www.intouchinsight.com/hubfs/images/image-cta-banners/inspection-software-essential-guide.pnginspectionsoftwareessentialguideinspectionsoftwareessentialguidehttps://www.intouchinsight.com/hubfs/Logo-White.pngLogoWhiteLogoWhitehttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20White.pngIntouchInsightLogoWhiteIntouchInsightLogoWhitehttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20RGB-2.pngIntouchInsightIntouchInsightLogoRGB2https://www.intouchinsight.com/hubfs/infographic-checklists-business.pnginfographicchecklistsbusinessinfographicchecklistsbusiness2023-11-24https://www.intouchinsight.com/blog/top-retail-trends-enhancing-shopping-experienceshttps://www.intouchinsight.com/hubfs/website/intouch-insight/blog/retail-trends.jpgretailtrendsretailtrendshttps://www.intouchinsight.com/hubfs/Logo-White.pngLogoWhiteLogoWhitehttps://www.intouchinsight.com/hubfs/images/blog/new/retail-purchasing-habits-and-dollar-store-trends.jpgretailpurchasinghabitsanddollarstoretrendsretailpurchasinghabitsanddollarstoretrendshttps://www.intouchinsight.com/hubfs/CiCH-fall-retail.pngCiCHfallretailCiCHfallretailhttps://www.intouchinsight.com/hubfs/website/intouch-insight/blog/retail-media-networks.jpgDataonhowretailmedianetworkimpacttheshoppingexperienceretailmedianetworkshttps://www.intouchinsight.com/hubfs/website/intouch-insight/blog/checking-with-a-cashier-or-self-checkout.jpgConsumerpreferenceaboutcashierorselfcheckoutcheckingwithacashierorselfcheckouthttps://www.intouchinsight.com/hubfs/website/intouch-insight/about-us/sarah-beckett-intouch-insight.jpgSarahBeckettDirectorofMarketingIntouchInsightsarahbeckettintouchinsighthttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20White.pngIntouchInsightLogoWhiteIntouchInsightLogoWhitehttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20RGB-2.pngIntouchInsightIntouchInsightLogoRGB2https://www.intouchinsight.com/hubfs/website/intouch-insight/blog/innovation-in-retail.jpgMysteryShoppingforInnovationinRetailinnovationinretail2024-08-06https://www.intouchinsight.com/blog/alpaca-chicken-video-mystery-shopping-insightshttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/alpaca-chicken-video-testimonial.mp4/medium.jpgA video testimonial by Jordan Taylor, Director of Training, Alpaca ChickenSee how Alpaca Chicken used Intouch Insight’s video mystery shopping insights to uncover QA gaps and elevate the customer experience.https://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/alpaca-chicken-video-testimonial.mp4114nonoIntouchInsightvideomysteryshoppingAlpacaChickenClienttestimonialmysteryshoppingvideoinsightshttps://www.intouchinsight.com/hubfs/Logo-White.pngLogoWhiteLogoWhitehttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20White.pngIntouchInsightLogoWhiteIntouchInsightLogoWhitehttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/jimmy-johns-testimonial-feature-image.jpgDiscoverhowBushwoodInvestmentsstrengthenedsalesandguestexperienceatitsJimmyJohnslocationsusingIntouchInsightsmysteryshoppingprogramjimmyjohnstestimonialfeatureimagehttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/alpaca-chicken-blog-feature-image.pngSeehowAlpacaChickenusedIntouchInsightsvideomysteryshoppinginsightstouncoverQAgapsandelevatethecustomerexperiencealpacachickenblogfeatureimagehttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/shake-shack-testimonial-feature-image.jpgSeehowShakeShackleveragedguestinsightsthroughmysteryshoppingforsmarterpackagingshakeshacktestimonialfeatureimagehttps://www.intouchinsight.com/hubfs/website/intouch-insight/about-us/sarah-beckett-intouch-insight.jpgSarahBeckettDirectorofMarketingIntouchInsightsarahbeckettintouchinsighthttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/substance-collective-thumbnail-blog-min.jpgSeeHowIntouchInsightBoostsRetailMerchandisingForaGlobalCPGBrandsubstancecollectivethumbnailblogminhttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20RGB-2.pngIntouchInsightIntouchInsightLogoRGB22026-03-10https://www.intouchinsight.com/blog/customer-experience-management-what-every-cx-leader-should-knowhttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20White.pngIntouchInsightLogoWhiteIntouchInsightLogoWhitehttps://www.intouchinsight.com/hubfs/Logo-White.pngLogoWhiteLogoWhitehttps://www.intouchinsight.com/hubfs/CX%20Glossary%20Key%20Terms.jpgCXGlossaryKeyTermsCXGlossaryKeyTermshttps://www.intouchinsight.com/hubfs/images/blog/iStock-1150254153.jpgiStock1150254153iStock1150254153https://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20RGB-2.pngIntouchInsightIntouchInsightLogoRGB2https://www.intouchinsight.com/hubfs/images/blog/Take-Action-Customer-Experience-Data.jpgTakeActionCustomerExperienceDataTakeActionCustomerExperienceDatahttps://www.intouchinsight.com/hubfs/Customer%20Experience%20Management_%20What%20Every%20CX%20Leader%20Should%20Know.pngCustomerExperienceManagementWhatEveryCXLeaderShouldKnowCustomerExperienceManagementWhatEveryCXLeaderShouldKnow2024-08-09https://www.intouchinsight.com/blog/employee-experiencehttps://www.intouchinsight.com/hubfs/Logo-White.pngLogoWhiteLogoWhitehttps://www.intouchinsight.com/hubfs/images/blog/kaleidico-26MJGnCM0Wc-unsplash.jpgkaleidico26MJGnCM0Wcunsplashkaleidico26MJGnCM0Wcunsplashhttps://www.intouchinsight.com/hubfs/images/blog/employee-experience.jpgemployeeexperienceemployeeexperiencehttps://www.intouchinsight.com/hubfs/images/blog/AF_headshot_short.pngAFheadshotshortAFheadshotshorthttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20White.pngIntouchInsightLogoWhiteIntouchInsightLogoWhitehttps://www.intouchinsight.com/hubfs/images/blog/SPC_book-scan.pngSPCbookscanSPCbookscanhttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20RGB-2.pngIntouchInsightIntouchInsightLogoRGB2https://www.intouchinsight.com/hubfs/images/blog/happy-barista.jpghappybaristahappybarista2024-08-06https://www.intouchinsight.com/blog/fall-2022-mobile-ordering-trendshttps://www.intouchinsight.com/hubfs/Logo-White.pngLogoWhiteLogoWhitehttps://www.intouchinsight.com/hubfs/website/intouch-insight/about-us/sarah-beckett-intouch-insight.jpgSarahBeckettDirectorofMarketingIntouchInsightsarahbeckettintouchinsighthttps://www.intouchinsight.com/hubfs/website/intouch-insight/blog/cstores-carryout-pizza-trends.jpgAreCStoresCarryoutContendersinthePizzaIndustrycstorescarryoutpizzatrendshttps://www.intouchinsight.com/hubfs/website/intouch-insight/blog/cstore-trends-report-2025-feature-image.jpgKeyInsightsfromtheCStoreTrendsReportcstoretrendsreport2025featureimagehttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20RGB-2.pngIntouchInsightIntouchInsightLogoRGB2https://www.intouchinsight.com/hubfs/images/blog/fall-2022-mobile-ordering-trends.pngfall2022mobileorderingtrendsfall2022mobileorderingtrendshttps://www.intouchinsight.com/hubfs/images/image-cta-banners/2022-mobile-ordering-trends.png2022mobileorderingtrends2022mobileorderingtrendshttps://www.intouchinsight.com/hubfs/website/intouch-insight/blog/third-party-vs-in-house-delivery-food-service.jpgWhatOurDataSaysAboutInHouseDeliveryvsThirdPartyinFoodServicethirdpartyvsinhousedeliveryfoodservicehttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20White.pngIntouchInsightLogoWhiteIntouchInsightLogoWhite2024-07-25https://www.intouchinsight.com/press-releases/intouch-insight-named-the-kanata-north-company-of-the-yearhttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20RGB-2.pngIntouchInsightIntouchInsightLogoRGB2https://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20White.pngIntouchInsightLogoWhiteIntouchInsightLogoWhitehttps://www.intouchinsight.com/hubfs/Logo-White.pngLogoWhiteLogoWhitehttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Featured%20News.pngIntouchInsightFeaturedNewsIntouchInsightFeaturedNews2023-12-15https://www.intouchinsight.com/blog/parkland-partners-with-intouch-to-transform-c-store-cx/https://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/parkland-testimonial-hard-to-reach-locals.mp4/medium.jpgSee how Intouch Insight helped Parkland Corp. meet the cadence of mystery shops program.parkland-testimonial-hard-to-reach-localshttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/parkland-testimonial-hard-to-reach-locals.mp439nonohttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/parkland-testimonial-data-in-1-platform.mp4/medium.jpgHow Parkland Corp. used Intouch Insight's CX Platform to get a 360° CX View of all programs at one place.parkland-testimonial-data-in-1-platformhttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/parkland-testimonial-data-in-1-platform.mp455nonohttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/parkland-testimonial-full.mp4/medium.jpgA video testimonial by Andrew Balchin, Parkland Corporation.parkland-testimonial-fullhttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/parkland-testimonial-full.mp4118nonohttps://www.intouchinsight.com/hubfs/website/intouch-insight/blog/travel-center-services-experience.jpgTravelcenterservicesexperiencetravelcenterservicesexperiencehttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/parkland-thumbnail-blog.jpgSeehowParklandCorponeoftheleadingpetroconveniencestorechainspartnerswithIntouchInsighttotransforminstorecustomerexperienceparklandthumbnailbloghttps://www.intouchinsight.com/hubfs/website/intouch-insight/about-us/sarah-beckett-intouch-insight.jpgSarahBeckettDirectorofMarketingIntouchInsightsarahbeckettintouchinsighthttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/highs-thumbnail-blog.jpgAvideocasestudyonhowHighsofBaltimoreconsistentlyachievescustomerexperiencegoalswithIntouchInsighthighsthumbnailbloghttps://www.intouchinsight.com/hubfs/Logo-White.pngLogoWhiteLogoWhitehttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20RGB-2.pngIntouchInsightIntouchInsightLogoRGB2https://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20White.pngIntouchInsightLogoWhiteIntouchInsightLogoWhitehttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/shake-shack-testimonial-feature-image.jpgSeehowShakeShackleveragedguestinsightsthroughmysteryshoppingforsmarterpackagingshakeshacktestimonialfeatureimage2024-12-18https://www.intouchinsight.com/blog/moments-that-matter-your-journey-mapping-questions-answeredhttps://www.intouchinsight.com/hubfs/images/image-cta-banners/customer-experience-essential-guide.pngcustomerexperienceessentialguidecustomerexperienceessentialguidehttps://www.intouchinsight.com/hubfs/Logo-White.pngLogoWhiteLogoWhitehttps://www.intouchinsight.com/hubfs/images/blog/journey-mapping-poll-1.pngjourneymappingpoll1journeymappingpoll1https://www.intouchinsight.com/hubfs/images/blog/Journey-Mapping-Exercise.jpgJourneyMappingExerciseJourneyMappingExercisehttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20RGB-2.pngIntouchInsightIntouchInsightLogoRGB2https://www.intouchinsight.com/hubfs/images/blog/journey-mapping-team-blog.jpgjourneymappingteamblogjourneymappingteambloghttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20White.pngIntouchInsightLogoWhiteIntouchInsightLogoWhitehttps://www.intouchinsight.com/hubfs/images/blog/customer-journey-management.jpgcustomerjourneymanagementcustomerjourneymanagementhttps://www.intouchinsight.com/hubfs/images/blog/journey-mapping-poll-2.pngjourneymappingpoll2journeymappingpoll22023-12-15https://www.intouchinsight.com/blog/design-checklisthttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20RGB-2.pngIntouchInsightIntouchInsightLogoRGB2https://www.intouchinsight.com/hubfs/images/blog/mobile-checklists-improve-retail-execution.pngmobilechecklistsimproveretailexecutionmobilechecklistsimproveretailexecutionhttps://www.intouchinsight.com/hubfs/images/image-cta-banners/inspection-software-essential-guide.pnginspectionsoftwareessentialguideinspectionsoftwareessentialguidehttps://www.intouchinsight.com/hubfs/images/blog/restaurant-checklists-improve-performance.jpgrestaurantchecklistsimproveperformancerestaurantchecklistsimproveperformancehttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20White.pngIntouchInsightLogoWhiteIntouchInsightLogoWhitehttps://www.intouchinsight.com/hubfs/create-a-foolproof-checklist.jpgcreateafoolproofchecklistcreateafoolproofchecklisthttps://www.intouchinsight.com/hubfs/Logo-White.pngLogoWhiteLogoWhite2023-11-24https://www.intouchinsight.com/blog/top-tips-to-craft-the-best-mystery-shopping-programhttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20White.pngIntouchInsightLogoWhiteIntouchInsightLogoWhitehttps://www.intouchinsight.com/hubfs/Logo-White.pngLogoWhiteLogoWhitehttps://www.intouchinsight.com/hubfs/images/image-cta-banners/mystery-shopping-essential-guide.pngmysteryshoppingessentialguidemysteryshoppingessentialguidehttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20RGB-2.pngIntouchInsightIntouchInsightLogoRGB2https://www.intouchinsight.com/hubfs/images/blog/mystery-shopping-process.pngmysteryshoppingprocessmysteryshoppingprocesshttps://www.intouchinsight.com/hubfs/images/blog/top-tips-to-craft-the-best-mystery-shopping-program.pngtoptipstocraftthebestmysteryshoppingprogramtoptipstocraftthebestmysteryshoppingprogram2023-11-28https://www.intouchinsight.com/blog/how-shake-shack-leveraged-guest-insights-for-smarter-packaginghttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/shake-shack-testimonial-full.mp4/medium.jpgA video Testimonial by Arya Guinney, Senior Consumer Insights Analyst at Shake Shack for Intouch InsightSee how Shake Shack leveraged mystery shopping data and guest feedback to guide packaging decisions, avoid costly missteps, and support their aggressive growth plans with Intouch Insight.https://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/shake-shack-testimonial-full.mp4124nonoclient testimonialmystery shoppingIntouchInsightrestaurantshttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/shake-shack-testimonial-feature-image.jpgSeehowShakeShackleveragedguestinsightsthroughmysteryshoppingforsmarterpackagingshakeshacktestimonialfeatureimagehttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/alpaca-chicken-blog-feature-image.pngSeehowAlpacaChickenusedIntouchInsightsvideomysteryshoppinginsightstouncoverQAgapsandelevatethecustomerexperiencealpacachickenblogfeatureimagehttps://www.intouchinsight.com/hubfs/Logo-White.pngLogoWhiteLogoWhitehttps://www.intouchinsight.com/hubfs/website/intouch-insight/blog/competitive-mystery-shopping-feature-image.jpgMysteryShoppingYourCompetitorscompetitivemysteryshoppingfeatureimagehttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/jimmy-johns-testimonial-feature-image.jpgDiscoverhowBushwoodInvestmentsstrengthenedsalesandguestexperienceatitsJimmyJohnslocationsusingIntouchInsightsmysteryshoppingprogramjimmyjohnstestimonialfeatureimagehttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20RGB-2.pngIntouchInsightIntouchInsightLogoRGB2https://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20White.pngIntouchInsightLogoWhiteIntouchInsightLogoWhitehttps://www.intouchinsight.com/hubfs/website/intouch-insight/about-us/sarah-beckett-intouch-insight.jpgSarahBeckettDirectorofMarketingIntouchInsightsarahbeckettintouchinsight2025-09-18https://www.intouchinsight.com/blog/unveiling-key-online-shopping-trendshttps://www.intouchinsight.com/hubfs/website/intouch-insight/blog/online-shopping-trends-delivery-speed.jpgThethreetopfactorsinfluencingonlineshoppingonlineshoppingtrendsdeliveryspeedhttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20White.pngIntouchInsightLogoWhiteIntouchInsightLogoWhitehttps://www.intouchinsight.com/hubfs/website/intouch-insight/blog/ai-technology-and-online-shopping.jpgDataonconsumersusageofAItechnologywhileonlineshoppingaitechnologyandonlineshoppinghttps://www.intouchinsight.com/hubfs/Logo-White.pngLogoWhiteLogoWhitehttps://www.intouchinsight.com/hubfs/images/blog/new/consumer-preferences-when-grocery-shopping-and-self-serve-kiosks-vs.-cashiers.jpgconsumerpreferenceswhengroceryshoppingandselfservekiosksvscashiersconsumerpreferenceswhengroceryshoppingandselfservekiosksvscashiershttps://www.intouchinsight.com/hubfs/website/intouch-insight/blog/online-shopping-trends.jpgUnveilingkeyonlineshoppingtrendsfor2024onlineshoppingtrendshttps://www.intouchinsight.com/hubfs/images/blog/new/2023-cstore-report.jpg2023cstorereport2023cstorereporthttps://www.intouchinsight.com/hubfs/images/blog/new/retail-purchasing-habits-and-dollar-store-trends.jpgretailpurchasinghabitsanddollarstoretrendsretailpurchasinghabitsanddollarstoretrendshttps://www.intouchinsight.com/hubfs/website/intouch-insight/about-us/sarah-beckett-intouch-insight.jpgSarahBeckettDirectorofMarketingIntouchInsightsarahbeckettintouchinsighthttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20RGB-2.pngIntouchInsightIntouchInsightLogoRGB22024-07-23https://www.intouchinsight.com/blog/csat-mystery-shoppinghttps://www.intouchinsight.com/hubfs/Logo-White.pngLogoWhiteLogoWhitehttps://www.intouchinsight.com/hubfs/Mystery%20shopping%20&%20Customer%20Satisfaction%20surveys--1.pngMysteryshoppingCustomerSatisfactionsurveys1MysteryshoppingCustomerSatisfactionsurveys1https://www.intouchinsight.com/hubfs/website/intouch-insight/blog/mystery-shopping-feedback-surveys-rep-management-working-together.jpgHowmysteryShoppingcustomerFeedbackandreputationmanagementworktogethermysteryshoppingfeedbacksurveysrepmanagementworkingtogetherhttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20White.pngIntouchInsightLogoWhiteIntouchInsightLogoWhitehttps://www.intouchinsight.com/hubfs/images/image-cta-banners/mystery-shopping-essential-guide.pngmysteryshoppingessentialguidemysteryshoppingessentialguidehttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20RGB-2.pngIntouchInsightIntouchInsightLogoRGB2https://www.intouchinsight.com/hubfs/website/intouch-insight/about-us/sarah-beckett-intouch-insight.jpgSarahBeckettDirectorofMarketingIntouchInsightsarahbeckettintouchinsighthttps://www.intouchinsight.com/hubfs/cem-score-cards.pngcemscorecardscemscorecards2023-11-28https://www.intouchinsight.com/blog/cut-restaurant-food-costshttps://www.intouchinsight.com/hubfs/Control_Restaurant_Food_Cost-compressed.jpgControlRestaurantFoodCostcompressedControlRestaurantFoodCostcompressedhttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20White.pngIntouchInsightLogoWhiteIntouchInsightLogoWhitehttps://www.intouchinsight.com/hubfs/Logo-White.pngLogoWhiteLogoWhitehttps://www.intouchinsight.com/hubfs/A%20Closer%20Look%20at%20the%20Restaurant%20Industry.pngACloserLookattheRestaurantIndustryACloserLookattheRestaurantIndustryhttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20RGB-2.pngIntouchInsightIntouchInsi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video testimonial by Travis Floyd, Bushwood Investments, a franchisee of Jimmy John'sSee how Intouch Insight's mystery shopping program delivers guest insights that helped Bushwood Investments, a franchisee of Jimmy John's, create a high-quality experience during every visit, at every restaurant.https://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/jimmy-johns-testimonial-full.mp4107nonoclienttestimonialJimmyJohn'sIntouchInsightmysteryshoppinghttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20RGB-2.pngIntouchInsightIntouchInsightLogoRGB2https://www.intouchinsight.com/hubfs/website/intouch-insight/about-us/sarah-beckett-intouch-insight.jpgSarahBeckettDirectorofMarketingIntouchInsightsarahbeckettintouchinsighthttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/shake-shack-testimonial-feature-image.jpgSeehowShakeShackleveragedguestinsightsthroughmysteryshoppingforsmarterpackagingshakeshacktestimonialfeatureimagehttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/jimmy-johns-testimonial-feature-image.jpgDiscoverhowBushwoodInvestmentsstrengthenedsalesandguestexperienceatitsJimmyJohnslocationsusingIntouchInsightsmysteryshoppingprogramjimmyjohnstestimonialfeatureimagehttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/alpaca-chicken-blog-feature-image.pngSeehowAlpacaChickenusedIntouchInsightsvideomysteryshoppinginsightstouncoverQAgapsandelevatethecustomerexperiencealpacachickenblogfeatureimagehttps://www.intouchinsight.com/hubfs/Logo-White.pngLogoWhiteLogoWhitehttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20White.pngIntouchInsightLogoWhiteIntouchInsightLogoWhitehttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/substance-collective-thumbnail-blog-min.jpgSeeHowIntouchInsightBoostsRetailMerchandisingForaGlobalCPGBrandsubstancecollectivethumbnailblogmin2025-12-12https://www.intouchinsight.com/press-releases/acquires-retailtrack-the-belding-grouphttps://www.intouchinsight.com/hubfs/Logo-White.pngLogoWhiteLogoWhitehttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20White.pngIntouchInsightLogoWhiteIntouchInsightLogoWhitehttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20RGB-2.pngIntouchInsightIntouchInsightLogoRGB22024-08-01https://www.intouchinsight.com/fr/what-we-do/cx-platform/analytics/sentimenthttps://www.intouchinsight.com/hubfs/Logo-White.pngLogoWhiteLogoWhitehttps://www.intouchinsight.com/hubfs/website/intouch-insight/cx-analytics/fr/trigger-action-using-sentiment.pngtriggeractionusingsentimenttriggeractionusingsentimenthttps://www.intouchinsight.com/hubfs/website/intouch-insight/cx-analytics/fr/text-analytics-by-intouch-cx-platform.pngtextanalyticsbyintouchcxplatformtextanalyticsbyintouchcxplatformhttps://www.intouchinsight.com/hubfs/images/overlays/Banner%20Creative%20-%20Website%202020-Sep-08-2020-08-44-20-84-PM.pngBannerCreativeWebsite2020Sep08202008442084PMBannerCreativeWebsite2020Sep08202008442084PMhttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20RGB-2.pngIntouchInsightIntouchInsightLogoRGB2https://www.intouchinsight.com/hubfs/website/intouch-insight/about-us/mspa-shoppers-insights.pngmspashoppersinsightsmspashoppersinsightshttps://www.intouchinsight.com/hubfs/website/intouch-insight/cx-analytics/fr/sentiment-analysis-intouch-cx-platform.pngsentimentanalysisintouchcxplatformsentimentanalysisintouchcxplatformhttps://www.intouchinsight.com/hubfs/website/intouch-insight/cx-analytics/fr/sentiment-word-cloud-by-intouch-cx-platform.pngsentimentwordcloudbyintouchcxplatformsentimentwordcloudbyintouchcxplatformhttps://www.intouchinsight.com/hubfs/images/overlays/Banner%20Creative%20-%20Website%202020-Sep-09-2020-03-59-14-30-PM.pngBannerCreativeWebsite2020Sep09202003591430PMBannerCreativeWebsite2020Sep09202003591430PMhttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20White.pngIntouchInsightLogoWhiteIntouchInsightLogoWhite2023-09-15https://www.intouchinsight.com/blog/make-the-most-of-your-mystery-shopping-budgethttps://www.intouchinsight.com/hubfs/images/image-cta-banners/mystery-shopping-essential-guide.pngmysteryshoppingessentialguidemysteryshoppingessentialguidehttps://www.intouchinsight.com/hubfs/images/blog/mystery-shopping-provider.pngmysteryshoppingprovidermysteryshoppingproviderhttps://www.intouchinsight.com/hubfs/Logo-White.pngLogoWhiteLogoWhitehttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20RGB-2.pngIntouchInsightIntouchInsightLogoRGB2https://www.intouchinsight.com/hubfs/images/blog/responsible-sales-blog.pngresponsiblesalesblogresponsiblesalesbloghttps://www.intouchinsight.com/hubfs/Intouch%20Insight%20Logo%20White.pngIntouchInsightLogoWhiteIntouchInsightLogoWhitehttps://www.intouchinsight.com/hubfs/images/blog/3%20Questions%20we%20Ask%20Our%20Partners.png3QuestionsweAskOurPartners3QuestionsweAskOurPartners2023-11-28https://www.intouchinsight.com/blog/discount-storeshttps://www.intouchinsight.com/hubfs/Logo-White.pngLogoWhiteLogoWhitehttps://www.intouchinsight.com/hubfs/images/blog/new/consumer-preferences-when-grocery-shopping-and-self-serve-kiosks-vs.-cashiers.jpgconsumerpreferenceswhengroceryshoppingandselfservekiosksvscashierscons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Mystery Shopping ServicesIntouch’s Mystery Shopping services help businesses measure key aspects of their operations through third-party feedback. With IntouchShop®, multi-location brands get the complete, unbiased picture of brand performance at every location by measuring the service provided against the standards that were set.https://www.intouchinsight.com/hubfs/Intouch-Product-Overviews/product-videos/intouch-insight-mystery-shopping-services.mp497nonomystery shopping companymystery shoppingmystery shopping programmystery shopping serviceshttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/jimmy-johns-testimonial-full.mp4/medium.jpgA video testimonial by Travis Floyd, Bushwood Investments, a franchisee of Jimmy John'sSee how Intouch Insight's mystery shopping program delivers guest insights that helped Bushwood Investments, a franchisee of Jimmy John's, create a high-quality experience during every visit, at every restaurant.https://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/jimmy-johns-testimonial-full.mp4107nonoclienttestimonialJimmyJohn'sIntouchInsightmysteryshoppinghttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/client-testimonial-compilation-2.mp4/medium.jpgA video compilation of what our clients say about us.A curated video of client testimonials from QSRs, retailers, convenience stores, and CPG brands. Hear how operators use Intouch Insight’s mystery shopping, digital checklist and inspection software, and survey tools to strengthen operations and elevate the customer experience.https://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/client-testimonial-compilation-2.mp4153nonoclienttestimonialcustomerfeedbacktoolDigitalChecklistIntouchInsightmysteryshoppinghttps://www.intouchinsight.com/hubfs/website/intouch-insight/resources/testimonials/alpaca-chicken-video-testimonial.mp4/medium.jpgA video testimonial by Jordan Taylor, Director of Training, Alpaca ChickenSee how Alpaca Chicken used Intouch Insight’s video mystery shopping insights to uncover QA gaps and elevate the customer 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