40+ years of CX mastery
The Intouch CX platform is designed based on years of hands-on expertise measuring customer experiences.
Businesses with decentralized operations struggle to measure the impact of their day-to-day operating procedures on customer experiences at scale. By bringing Mystery Shopping data together with other key CX metrics, like satisfaction, services times or accuracy, the Intouch Platform helps you act quickly to address issues and build on successes across locations.
Our intelligence platform puts Mystery Shopping data at the core to help you understand how your locations are executing on brand standards.
From pre-built location dashboards to flexible location management and granular permissions, our tools are designed for a multi-location reality.
With automated alerts and notifications, you can mobilize teams into action in real-time and track progress against goals and resolution of issues.
Access advanced tools to uncover sentiment, explore external impacts, predict results, and drive action at scale.
From SSO to data encryption, we provide enterprise-level infrastructure that keeps critical business data safe.
Spend more time acting on insights instead of manually analyzing trends, comparing results and charting your data. Intouch's CX platform offers rich reporting capabilities with out-of-the box options to get you started quickly, without the need for a data scientist.
Get the tools you need to deliver relevant insights to the people who need them, when it matters most. Whether you want to notify location managers of critical incidents in real-time, or deliver monthly reports of program scores, our location-based hierarchies and flexible triggers ensure nothing gets missed!
Use cases to heighten visibility around issues that need to be addressed with a customer or at a location. Assign, track, and verify the completion of tasks, collaborate on solutions and resolve problems in real-time. See all open issues, and easily prioritize them based on the scope and impact to your business.
At Intouch, we truly believe that your success is our success. All enterprise-level customers are assigned a dedicated Customer Success Manager, whose role it is to help you manage the day-to-day execution of your programs and to make sure you are getting the most out of the tools you have access to.