CX Tech Top-ups:  Automate Temperature Checks with Thermoworks Integration

Since launching our Temperature Question feature in 2025, we’ve helped thousands of users digitize their safety logs. Today, we’re taking that foundation to the next level.

We are excited to introduce a seamless hardware enhancement for IntouchCheck^®: Bluetooth Integration for ThermoWorks^® thermometers.

Better Data, Fewer Steps.

What's New?

You can now capture accurate, real-time temperature readings directly into your checklists without any manual input. The temperature data syncs automatically from the hardware, simplifying temperature-based checks for industries like food safety, healthcare, and facilities management. Currently, this feature is built specifically to leverage the industry-leading  Thermapen^® ONE Blue. 

Key Benefits

Whether you are managing food safety at a QSR, maintaining compliance in healthcare, or overseeing facilities management, here is how this integration protects your operations and empowers your team:

• Eliminate Manual Error: Readings are pulled directly from the device, ensuring 100% data integrity.
• Increased Efficiency: By eliminating manual data entry, automation enables field operators to complete temperature-heavy checklists faster and with greater accuracy.
• Verified Compliance: Get undeniable proof of measurement through synced hardware readings rather than "estimated" manual entries.
  

How it works

For IntouchCheck^® Admin Users

Setting up your checklists is simple. Admins can enable this feature on any Temperature question by switching the "Enable Bluetooth" toggle on. This instantly allows the question to accept readings from a paired Thermoworks device.

For IntouchCheck^® Web and Mobile App

Here are the steps you'll need to enable this functionality 

1. Capturing accurate temperature in the field is quick and intuitive for your operators.  

2. Check Bluetooth Status: Verify the smartphone's Bluetooth hardware is toggled ON.

3. Initialize Discovery: Navigate to the "Temperature" section on your checklist and click the Connect button. 

4. Trigger Device Scan: Click the button for the app to begin searching for nearby compatible hardware.

5. Select Available Device: Choose your specific thermometer from the list of available devices. If no device is found, the UI will simply display a prompt to click to scan again.

6. Connection State: Once the handshake is complete, the app displays the live post-connection temperature reading (e.g., 98.6°F or 37°C) right on the screen. 
   

7. Disconnect: Users are provided with the option to easily disconnect the device to end the session or switch to a different sensor.

For Intouch Intelligence (IQ)

This update goes beyond the field to provide smarter, audit-ready data on the backend:

• Ironclad Records: The record view displays temperature responses exactly as captured from the Bluetooth thermometer. To ensure total data integrity, entries synced via hardware will include a source indicator, such as "75.2 °C (Bluetooth)".
• Device Metadata: The record view will also automatically log metadata, including the device’s name and serial number from which the temperature was captured.
• Trend Analysis: High-fidelity data synced from the  Thermapen^® (including exact decimal precision) allows for much more accurate trend spotting in your Dashboards.
• Instant Action: A Trigger or Rule can be created to fire automatically when a temperature question outcome is recorded as non-compliant (Not OK).

Impact Across Your Operations 

Whether you are managing a single facility or a global supply chain, this integration transforms temperature logs from subjective records into undeniable proof.

• Food Safety: Eliminate "dry-labbing" (where staff fill logs without taking measurements) by requiring a verified hardware handshake for every Critical Control Point (CCP).
• Healthcare: Meet the most stringent standards for vaccine and medication storage with 100% data integrity and decimal-precision tracking.

• Facilities Management: Provide building owners with hardware-stamped proof that HVAC and boiler systems are operating within safe, efficient ranges. 

At Intouch, we’re focused on building tools that support accuracy, efficiency, and confidence in your operations.

For more information or help getting started, contact our team at letschat@intouchinsight.com to book a demo, or contact your Customer Success Manager to get started.