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Olivia McEwen

4 min read

CX Tech Top-ups: How Random Spot Checks Improve Quality Assurance Audits

Not every completed audit needs approval. Learn how rule-based approval routing and random spot checks help multi-location teams improve review coverage, reduce manual work, and strengthen quality assurance.

Automated audit management software workflow rules on a tablet screen, showing risk-based routing criteria

3 min read

CX Tech Top-ups: Managing Quality at Scale with Smart Audit Workflows

Managers should not have to review every audit to catch the ones that matter most. For high-volume quality programs, manual review creates an...

2 min read

CX Tech Top-ups:  Automate Temperature Checks with Thermoworks Integration

Since launching our Temperature Question feature in 2025, we’ve helped thousands of users digitize their safety logs. Today, we’re taking that...