Insights for Operations

When Should You Look For A New Mystery Shopping Provider?

Paul Bell

If you’ve been mystery shopping your locations for some time and your results seem a little stale, or you aren’t happy with..

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The Benefits of Using Restaurant Checklists [Infographic]

Paul Bell

Restaurant checklists are a simple yet powerful tool that can actually transform how your restaurant operates. Whether you..

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Are You Getting the Most out of Your Mobile Forms Software?

Navi Vaid

If you're using mobile forms at your business, you should quickly start to see improvements in time and cost savings across..

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VoE: How Employee Feedback Contributes to Your CEM Program

Navi Vaid

While voice of the customer (VoC) feedback is a key part of improving customer experience, it’s also important to collect..

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Why Mobile Forms Trump Paper [Infographic]

Navi Vaid

Some of the costs associated with paper data collection and filing processes are hidden from your business. If you're..

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Department Stores: The Retail Decline

Paul Bell

From malls in the suburbs to the shops lining Times Square, the future of retail is changing - and fast. With already nine..

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Why You Should Revisit Your Mystery Shopping Program

Paul Bell

When running a mystery shopping program at your business, sometimes it can feel like all it requires is simply putting a..

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CX Leaders: 5 Tips for Becoming a Customer-Centric Organization

Navi Vaid

It’s no secret that people are resistant to change - and when it comes to organizational change, their resistance might be..

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Mobile Forms: FAQs

Navi Vaid

If you're considering making the switch from paper data collection processes to mobile forms, you probably have some questions..

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How To Create The Most Effective Survey Questions

Paul Bell

When creating customer satisfaction surveys, it’s necessary to come up with survey questions that provide your business with..

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Why Customer Feedback is Vital to Your Business

Navi Vaid

Everyone can remember a time they’ve either hung up the phone or left a store unhappy after having a bad interaction with a..

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What Is Mystery Shopping?

Paul Bell

Mystery shopping requires a shopper to interact with a company under the guise of being a prospective customer. The shopper..

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Different Types of Mystery Shopping

Paul Bell

You can use mystery shopping to measure a variety of different aspects of your business. An effective mystery shopper program..

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The Mystery Shopping Process

Paul Bell

In order to ensure the highest level of quality, we’ve outlined four crucial steps to ensure that you execute the most..

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How To Design a Mystery Shopper Program

Paul Bell

Determine the metrics

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How to Improve Retail Operations with Mobile Forms

Navi Vaid

Any retail owner, operator, or manager has experienced first-hand the chaos that can come with a busy day on the floor. From..

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Why Operations Teams Should Care About Customer Experience Management

Scott Simonini

First things first: before we tell you why your operations team should care about customer experience management (CEM), we’ll..

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Three Ways to Improve Workplace Safety

Mary Dubrule

Sometimes, businesses get caught up in how quickly they can get a job done or how much they're able to bill for a certain..

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CSAT Survey Best Practices

Paul Bell

What do customers think about your brand? Are they satisfied with your customer service? Do they think there are areas where..

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Three Reasons You Should Be Conducting Mobile Inspections

Navi Vaid

Countless industries and professions use inspections to ensure that their standards are being met and that employees are..

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Six Voice of the Customer Best Practices

Navi Vaid

Today, it’s impossible for brands to become industry leaders without listening and responding to the needs, wants, and..

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Mystery Shopping Tips

Paul Bell

Mystery shopping is a great way to measure your customer experience and learn how well your locations are following..

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How To Successfully Open A New Restaurant

Navi Vaid

Opening a new restaurant, although very exciting, can be equally as challenging. In fact, 60 percent of restaurants fail..

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How To Create A Customer Experience Measurement Strategy

Paul Bell

Are you a business owner or operator looking to measure and improve customer experience?

According to Forrester analysts,..

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Four Ways to Drive Customer Engagement

Paul Bell

Many top brands attribute a large portion of their success to customer engagement because it plays a key role in the growth..

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How To Reduce Overtime With Mobile Forms

Navi Vaid

Many businesses in various industries face the same issue: overtime costs. While sometimes it's a necessary part of the job,..

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Tips for Mystery Shoppers

Paul Bell

Whether you’re looking at making a career out of mystery shopping, taking it up as a hobby, or just looking to increase your..

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Mobile Forms: A Guide to Your Savings and ROI

Navi Vaid

Prospective clients often ask us, “how much can I save using IntouchCheck mobile forms?” While the savings and ROI for mobile..

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Suggestions For Being A Great Mystery Shopper [Infographic]

Paul Bell

Mystery shopping can be a perfect way to earn some extra income, and try new activites - all in your free time! While it's..

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The Best Supermarket Technology To Improve The Shopping Experience

Navi Vaid

In a fast-paced consumer industry like grocery, both the shopping and operating experience are constantly evolving for..

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