6 min read
Top 5 Mystery Shopping Programs for Banking and Financial Services
Your company can invest millions in product design, digital tools, and training, only to lose a customer after a brief interaction.
5 min read
Does Friendly Service Decide Whether Pizza Customers Reorder?
Think back to your last pizza order. The craving was sky-high, and you were hoping for the whole experience to hit just right, from the first...
5 min read
7 Mystery Shopping Programs for the Automotive Industry
If you run automotive operations, you know about the phone calls asking about availability, online inquiries about pricing, service appointments...
6 min read
Pizza Trends: The Impact of Third-Party Delivery
Pizza delivery has come a long way from a simple phone call and a 30-minute wait. Today, customers expect speed, accuracy, and a hot, fresh pizza...
6 min read
Pizza Trends Shaping Delivery and Carryout in 2026
“The pizza guy has got 30 minutes to get here!” A line almost every pizza lover heard in the 80s and 90s. Once that idea also got mixed into pop...
5 min read
How to Measure the ROI of Your Mystery Shopping Program
Client: “We’ve put a lot into customer experience, but it’s hard to know what’s really happening across all our locations. We’ve been looking at...
1 min read
CX Tech Top-Ups: Standardize Temperature Checks with IntouchCheck®
At Intouch, we’re always looking for ways to make daily tasks simpler and data more reliable. This month, we’re introducing a new Temperature...
3 min read
How Jimmy John’s Franchise Operator Bushwood Investments Boost Sales and Guest Experiences with Intouch Insight
Curious to learn how Intouch Insight's mystery shopping program delivers insights that helped Bushwood Investments create a high-quality experience...
6 min read
6 Mystery Shopping Programs Every Multi-Location Retailer Needs
Consistency is one of the hardest things to maintain in retail. Even with clear standards, two stores under the same brand can feel completely...
5 min read
How Competitive Mystery Shopping Strengthens Your Market Positioning
On a routine store visit, Maya, an operations manager, noticed something she couldn’t explain. Her store was running smoothly, the team was engaged,...