6 min read
For 25 years, the Drive-Thru Study has set the standard for how QSR brands measure performance. Each edition is built from months of fieldwork, data collection and analysis that turn hundreds of visits into insights the industry can trust. Over that...
4 min read
Scroll through a delivery app today, and the customer relationship clearly sits with third-party giants. Uber Eats. DoorDash. Grubhub. They’ve shaped...
4 min read
Having food delivered fresh to your door was once a novelty. Today the conversation steers toward speed, accuracy, temperature, satisfaction, and...
5 min read
A customer rethinks buying food from the convenience store after finding the restroom unclean. Outside, dirty pump handles, empty windshield fluid...
5 min read
There’s no shortage of data in most businesses. You’ve got dashboards, ratings, reports, surveys, reviews. But you know what’s surprisingly hard to...
2 min read
At Intouch, we’re dedicated to continuously improving our platform to better meet your needs. We're excited to share some recent enhancements to Case...
4 min read
On paper, everything seems fine. Tasks are getting checked off. Audits pass inspection. Daily reports look decent. And yet…things slip. A missed...
5 min read
On paper, everything checks out. Your frontline teams are hitting their KPIs. Audit compliance is strong. Customer satisfaction surveys? Decent. And...
6 min read
Walk into any convenience store today and you’ll still find tobacco products front and center. And for now, that makes sense.
5 min read
The numbers are here. The momentum isn’t new. But they’re getting harder to ignore. If you're in the quick-service game, there’s a competitor...
