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Best practices and expert advice on creating seamless customer experiences. Learn how you can leverage cx tools and services to boost productivity and drive ROI.

Consumer Habits: Aligning Restaurants with the ‘New Normal’

As the days get shorter and the weather gets colder, many of us will start turning to our favourite restaurants for some much needed comfort food. But what does the relationship between patrons and food establishments look like within the context of the 'new normal'?

CX Tech Top-ups for October- New feature updates!

October is here and so are new product features. We have equipped LiaCX® with several new...

Consumer Habits: What Retailers Need to Know for the Holidays

Fall is finally here! As the weather cools down and retailers ramp up for the holidays, let us...

CX Tech Top-ups for September- Three feature updates!

A new month means new product updates from Intouch Insight. We have introduced several new...

3 Reasons You Should Be Using Mobile Inspection Software

Regular operational audits and site inspection are invaluable methods to ensure your brand...

Consumer Behavior & COVID Adjustments in Convenience Stores

After a rollercoaster of a year, Cameron Watt, President and CEO of Intouch Insight, was back...

The Many Faces of Mystery Shoppers

If you've followed our blog you’ll know that mystery shopping is one of the main channels we...

CX Tech Top-ups: Three feature updates!

As summer is winding down and we start to look ahead to the fall, our teams have been working to...

Strategies for Customer Experience: Measurement 101

A customer experience management (CEM) program without a measurement strategy is like having a...

CX Tech Top-Ups: Save Time Like a Pro with These 5 Feature Updates

At Intouch Insight, we’re constantly working on rolling out new features that will help you...