Insights for Operations

Six Voice of the Customer Best Practices

Navi Vaid

Today, it’s impossible for brands to become industry leaders without listening and responding to the needs, wants, and..

Read more

Dos & Don'ts of Mystery Shopping

Paul Bell

Mystery shopping is a great way to measure your customer experience and learn how well your locations are following..

Read more

How To Successfully Open A New Restaurant

Navi Vaid

Opening a new restaurant, although very exciting, can be equally as challenging. In fact, 60 percent of restaurants fail..

Read more

How To Create A Customer Experience Measurement Strategy

Paul Bell

Are you a business owner or operator looking to measure and improve customer experience?

According to Forrester analysts,..

Read more

Four Ways to Drive Customer Engagement

Paul Bell

Many top brands attribute a large portion of their success to customer engagement because it plays a key role in the growth..

Read more

How To Reduce Overtime With Mobile Forms

Navi Vaid

Many businesses in various industries face the same issue: overtime costs. While sometimes it's a necessary part of the job,..

Read more

Tips for Mystery Shoppers

Paul Bell

Whether you’re looking at making a career out of mystery shopping, taking it up as a hobby, or just looking to increase your..

Read more

Mobile Forms: A Guide to Your Savings and ROI

Navi Vaid

Prospective clients often ask us, “how much can I save using IntouchCheck mobile forms?” While the savings and ROI for mobile..

Read more

The Best Supermarket Technology To Improve The Shopping Experience

Navi Vaid

In a fast-paced consumer industry like grocery, both the shopping and operating experience are constantly evolving for..

Read more

Crowdsourcing: A New Alternative for Measuring Customer Experience

Paul Bell

Are you a business owner or operator with dozens, or even thousands of locations looking for a deeper understanding of how..

Read more

6 Tips for Improving Janitorial Inspections (and Client Happiness!)

Amar Makim

Many successful businesses in the facility maintenance, custodial, and cleaning services industries pride themselves on their..

Read more

Restaurant Holiday Party Guide

Navi Vaid

With the holiday season already upon us, it’s time to start preparing your restaurant for all of the parties and event..

Read more

Retail Holiday Guide: How To Use Mobile Forms to Improve Store Performance

Navi Vaid

With the holiday season fast approaching, there’s no better time to ensure best practices are being followed across your..

Read more

How To Improve Your QSR's Drive-Thru Experience

Navi Vaid

In the QSR industry, overall customer experience is largely impacted by how well the drive-thru operates. With a whopping 70%..

Read more

Restaurant Inspections: Four Reasons to Go Mobile

Navi Vaid

If your restaurants are unprepared for health department inspections, the reputation and sales of your brand are put at risk -..

Read more

What Do Your Mystery Shopping Scores Mean?

Paul Bell

When mystery shopping your stores, the areas that you measure and the questions you ask largely affect your scores - so it's..

Read more

Three Tips for Heavy Equipment Safety

Navi Vaid
If you work in construction, oil and gas, farming or a similar industry, it’s likely that your teams operate heavy equipment..
Read more

How To Retain Great Employees

Mary Dubrule

In the retail, restaurant and quick service industries, there is a high level of employee turnover that can be hard to avoid...

Read more

2-Minute Video: What You Need to Know About Mobile Form Software

Navi Vaid

Are you looking to replace paper forms, checklists or audits at your business? If you're considering a solution like..

Read more

Three Major Benefits of Regular HVAC Inspections

Amar Makim

Performing regular HVAC inspections and maintenance is essential when it comes to optimizing the performance and lifespan of..

Read more

How To Promote Responsible Sales

Paul Bell

When you manage multiple stores or restaurants, it’s important that all your staff are aware of any laws or standards that..

Read more

Facility Management: Three Ways to Stay on Top of Building Fire Safety

Lindsay Sykes
As a facility manager, you’re used to wearing many hats. With daily responsibilities varying from the security of your..
Read more

Leading Strategies from the 2016 Gas and Convenience Mystery Shop

Paul Bell

For over a decade, we’ve been working with CSP Magazine to conduct an annual mystery shopping study with the top gas and..

Read more

11 Things You'll Learn from Restaurant Mystery Shopping

Paul Bell

 Restaurant mystery shopping programs focus specifically on measuring your business’s performance and evaluating all aspects..

Read more

Restaurant Operations Series: Using Measurement to Drive Execution

Lindsay Sykes

With the help of social media and websites like Yelp, Urbanspoon and Trip Advisor, consumers are more vocal than ever about..

Read more

Tips for Using Restaurant Checklists to Improve Daily Performance

Lindsay Sykes

There are a number of daily tasks that teams are required to perform in order to keep your restaurant running smoothly,..

Read more

How to Create a Restaurant Food Safety Culture

Lindsay Sykes

Restaurant food safety is a top priority for all restaurants. But, in order to keep teams committed to these efforts on an..

Read more