Blog

The “What’s Next” of Journey Mapping

May 09, 2019 | 5 minutes
CX thought leader, Jeannie Walters, shares tips for getting the most value from your journey mapping initiatives.
Read More

Goodbye Winter, Hello New Features

Apr 24, 2019 | 4 minutes
Learn more about some cool new features at Intouch that are part of our spring 2019 release.
Read More

The What. The So What. The Now What. From Customer Experience Data to Outcomes.

Apr 04, 2019 | 7 minutes
CX thought leader, Annette Franz, discusses the key components required to go from customer experience data to customer experience outcomes.
Read More

10 Essential Restaurant KPIs to Measure Customer Experience Success

Apr 01, 2019 | 8 minutes
Learn about 10 restaurant KPIs linked to CSAT, customer loyalty, and employee engagement to help you measure the success of your CX programs in your restaurant.
Read More

Six Tech Essentials to Streamline Your Restaurant’s Operations

Mar 28, 2019 | 8 minutes
Six technologies that can streamline your restaurant operations and improve your restaurant’s relationship with its customers and staff in the process.
Read More

Simple Tricks to Keep Trade Show Attendees Focused on Your Booth

Mar 15, 2019 | 6 minutes
This blog covers 8 trade show tricks for improving attendee engagement, and turning attendees into qualified leads.
Read More

Moments that Matter: Your Journey Mapping Questions Answered

Mar 04, 2019 | 7 minutes
Journey mapping expert, Jim Tincher, explains how to drive action from journey maps, the importance of involving the entire organization in the process, and how anyone can get started by focusing on the key moments that matter in the customer journey.
Read More

How to Analyze Qualitative Customer Feedback

Feb 26, 2019 | 5 minutes
Learn how collecting qualitative customer feedback can help you gain more value from your voice of the customer program and make more targeted CX improvements.
Read More

IntouchCheck: New Year, New Features

Jan 24, 2019 | 5 minutes
Learn more about some of the exciting new IntouchCheck features that have just been released.
Read More

4 Steps to Improve Your Franchise's Customer Experience

Jan 17, 2019 | 6 minutes
Learn how to improve customer experience at your franchise with four useful steps.
Read More

Everything You Need to Know About Mystery Shopping in Under 90 Seconds [Video]

Dec 17, 2018 | 3 minutes
Watch now! A 1 minute and 20 second overview of what your business can gain from implementing a mystery shopping program at all of your locations.
Read More

7 Proven Strategies to Boost Survey Response Rates

Nov 15, 2018 | 5 minutes
Create surveys your customers will want to complete with these 7 strategies that will boost your survey response rates.
Read More