Insights for Operations

Why Operations Teams Should Care About Customer Experience Management

Scott Simonini

First things first: before we tell you why your operations team should care about customer experience management (CEM), we’ll..

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Three Ways to Improve Workplace Safety

Mary Dubrule

Sometimes, businesses get caught up in how quickly they can get a job done or how much they're able to bill for a certain..

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CSAT Survey Best Practices

Paul Bell

What do customers think about your brand? Are they satisfied with your customer service? Do they think there are areas where..

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Three Reasons You Should Be Conducting Mobile Inspections

Navi Vaid

Countless industries and professions use inspections to ensure that their standards are being met and that employees are..

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Six Voice of the Customer Best Practices

Navi Vaid

Today, it’s impossible for brands to become industry leaders without listening and responding to the needs, wants, and..

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Dos & Don'ts of Mystery Shopping

Paul Bell

Mystery shopping is a great way to measure your customer experience and learn how well your locations are following..

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How To Successfully Open A New Restaurant

Navi Vaid

Opening a new restaurant, although very exciting, can be equally as challenging. In fact, 60 percent of restaurants fail..

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How To Create A Customer Experience Measurement Strategy

Paul Bell

Are you a business owner or operator looking to measure and improve customer experience?

According to Forrester analysts,..

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Four Ways to Drive Customer Engagement

Paul Bell

Many top brands attribute a large portion of their success to customer engagement because it plays a key role in the growth..

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How To Reduce Overtime With Mobile Forms

Navi Vaid

Many businesses in various industries face the same issue: overtime costs. While sometimes it's a necessary part of the job,..

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Tips for Mystery Shoppers

Paul Bell

Whether you’re looking at making a career out of mystery shopping, taking it up as a hobby, or just looking to increase your..

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Mobile Forms: A Guide to Your Savings and ROI

Navi Vaid

Prospective clients often ask us, “how much can I save using IntouchCheck mobile forms?” While the savings and ROI for mobile..

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The Best Supermarket Technology To Improve The Shopping Experience

Navi Vaid

In a fast-paced consumer industry like grocery, both the shopping and operating experience are constantly evolving for..

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Crowdsourcing: A New Alternative for Measuring Customer Experience

Paul Bell

Are you a business owner or operator with dozens, or even thousands of locations looking for a deeper understanding of how..

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6 Tips for Improving Janitorial Inspections (and Client Happiness!)

Amar Makim

Many successful businesses in the facility maintenance, custodial, and cleaning services industries pride themselves on their..

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Restaurant Holiday Party Guide

Navi Vaid

With the holiday season already upon us, it’s time to start preparing your restaurant for all of the parties and event..

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Retail Holiday Guide: How To Use Mobile Forms to Improve Store Performance

Navi Vaid

With the holiday season fast approaching, there’s no better time to ensure best practices are being followed across your..

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How To Improve Your QSR's Drive-Thru Experience

Navi Vaid

In the QSR industry, overall customer experience is largely impacted by how well the drive-thru operates. With a whopping 70%..

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Restaurant Inspections: Four Reasons to Go Mobile

Navi Vaid

If your restaurants are unprepared for health department inspections, the reputation and sales of your brand are put at risk -..

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What Do Your Mystery Shopping Scores Mean?

Paul Bell

When mystery shopping your stores, the areas that you measure and the questions you ask largely affect your scores - so it's..

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Three Tips for Heavy Equipment Safety

Navi Vaid
If you work in construction, oil and gas, farming or a similar industry, it’s likely that your teams operate heavy equipment..
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How To Retain Great Employees

Mary Dubrule

In the retail, restaurant and quick service industries, there is a high level of employee turnover that can be hard to avoid...

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2-Minute Video: What You Need to Know About Mobile Form Software

Navi Vaid

Are you looking to replace paper forms, checklists or audits at your business? If you're considering a solution like..

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Three Major Benefits of Regular HVAC Inspections

Amar Makim

Performing regular HVAC inspections and maintenance is essential when it comes to optimizing the performance and lifespan of..

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How To Promote Responsible Sales

Paul Bell

When you manage multiple stores or restaurants, it’s important that all your staff are aware of any laws or standards that..

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Facility Management: Three Ways to Stay on Top of Building Fire Safety

Lindsay Sykes
As a facility manager, you’re used to wearing many hats. With daily responsibilities varying from the security of your..
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Leading Strategies from the 2016 Gas and Convenience Mystery Shop

Paul Bell

For over a decade, we’ve been working with CSP Magazine to conduct an annual mystery shopping study with the top gas and..

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