Blog

Moments that Matter: Your Journey Mapping Questions Answered

Mar 04, 2019 | 7 minutes
Journey mapping expert, Jim Tincher, explains how to drive action from journey maps, the importance of involving the entire organization in the process, and how anyone can get started by focusing on the key moments that matter in the customer journey.
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How to Analyze Qualitative Customer Feedback

Feb 26, 2019 | 5 minutes
Learn how collecting qualitative customer feedback can help you gain more value from your voice of the customer program and make more targeted CX improvements.
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IntouchCheck: New Year, New Features

Jan 24, 2019 | 5 minutes
Learn more about some of the exciting new IntouchCheck features that have just been released.
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4 Steps to Improve Your Franchise's Customer Experience

Jan 17, 2019 | 6 minutes
Learn how to improve customer experience at your franchise with four useful steps.
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Everything You Need to Know About Mystery Shopping in Under 90 Seconds [Video]

Dec 17, 2018 | 3 minutes
Watch now! A 1 minute and 20 second overview of what your business can gain from implementing a mystery shopping program at all of your locations.
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10 Essential Restaurant KPIs to Measure Customer Experience Success

Nov 22, 2018 | 8 minutes
Learn about 10 restaurant KPIs linked to CSAT, customer loyalty, and employee engagement to help you measure the success of your CX programs in your restaurant.
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7 Proven Strategies to Boost Survey Response Rates

Nov 15, 2018 | 5 minutes
Create surveys your customers will want to complete with these 7 strategies that will boost your survey response rates.
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7 Reasons Why Your VoC Program Is Not Improving Customer Experience

Oct 26, 2018 | 6 minutes
What is it that prevents many customer experience (CX) pros from improving CX through the VoC? Here are seven reasons.
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How Cannabis Retailers Can Responsibly Sell Marijuana

Oct 18, 2018 | 5 minutes
There are many nuances with the laws and regulations of the recreational use and sale of cannabis. Here's how cannabis retailers can responsibly sell marijuana.
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Delivering a Seamless Customer Experience: Lessons from Forrester CX SF

Oct 11, 2018 | 4 minutes
Three key takeaways from Forrester CX SF that will help you design and deliver a seamless customer experience.
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3 Ways Convenience Store Retailers Can Collect More Customer Feedback

Oct 10, 2018 | 6 minutes
Gathering customer feedback can be a challenge even from your most loyal customers. Here are three strategies convenience store retailers should use to collect more customer feedback.
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How to Fix the Quagmire of Too Much Customer Experience Data

Sep 27, 2018 | 4 minutes
More data can mean more problems. Learn how to transform your customer experience data into meaningful insights and take action to drive ROI.
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