If you’ve been mystery shopping your locations for some time and your results seem a little stale, or you aren’t happy with..
Restaurant checklists are a simple yet powerful tool that can actually transform how your restaurant operates. Whether you..
If you're using mobile forms at your business, you should quickly start to see improvements in time and cost savings across..
While voice of the customer (VoC) feedback is a key part of improving customer experience, it’s also important to collect..
When running a mystery shopping program at your business, sometimes it can feel like all it requires is simply putting a..
It’s no secret that people are resistant to change - and when it comes to organizational change, their resistance might be..
Any retail owner, operator, or manager has experienced first-hand the chaos that can come with a busy day on the floor. From..
First things first: before we tell you why your operations team should care about customer experience management (CEM), we’ll..
Countless industries and professions use inspections to ensure that their standards are being met and that employees are..
Are you a business owner or operator looking to measure and improve customer experience?
According to Forrester analysts,..
Mystery shopping can be a perfect way to earn some extra income, and try new activites - all in your free time! While it's..