Blog

What Not to Do When Selecting a CX Technology Platform

May 31, 2018 | 4 minutes
Wondering where to begin when evaluating vendors in the customer experience space? Here’s what not to do and why when selecting a CX technology platform.
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How to Use Technology to Improve Long-term Construction Worker Safety

May 31, 2018 | 3 minutes
Here are some of the latest advancements in construction technology and how it's keeping workers safe.
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4 Ways Restaurant Mystery Shopping Improves Customer Experience

May 17, 2018 | 3 minutes
Find out if your staff are delivering what customers really want with restaurant mystery shopping.
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Top Takeaways from CXPA Insight Exchange 2018

May 15, 2018 | 4 minutes
Our top takeaways from the CXPA Insight Exchange 2018, a conference all about customer experience.
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LiaCX Customer Experience Management Software [Video]

May 09, 2018 | 3 minutes
Meet the latest addition to the Intouch product family, our customer experience management software, LiaCX.
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Take Action to Drive CX Business Value at CXPA Insight Exchange 2018

May 03, 2018 | 3 minutes
Our predictions and can't miss sessions for this year's CXPA Insight Exchange. See you at the event!
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How to Create a CX Approach for Maximum Impact [Whitepaper]

Apr 12, 2018 | 1 minute
Insider tips from Jim Tincher (CCXP) and customers on how to build a successful customer-focused strategy across your organization.
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The Right Approach to Customer Experience: Jim Tincher Interview (Part 2)

Apr 05, 2018 | 5 minutes
Jim Tincher provides many great insights for customer experience professionals looking to build a standout CX program across their organization.
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The Customer Experience Landscape: Interview with Jim Tincher (Part 1)

Mar 29, 2018 | 5 minutes
Find out what Jim Tincher CCXP, Founder of Heart of the Customer has to say about the customer experience landscape and how it is changing in 2018.
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3 Ways Mobile Forms Ensure Safe Food Handling in Restaurants

Mar 15, 2018 | 3 minutes
Three features of IntouchCheck mobile forms that help ensure restaurant staff practice safe food handling across locations.
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The ROI of Customer Experience: 16 KPIs You Should Be Tracking

Mar 08, 2018 | 10 minutes
There are many ways to prove the ROI of customer experience initiatives. Leverage these important KPIs to support investment in your CX program.
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The Key to Effective Mystery Shopping: Understanding Your Customer

Mar 01, 2018 | 3 minutes
Gain the right insights about your customer experience through customer personas and customer journey mapping to develop an effective mystery shopping program.
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