Insights for Operations

Tips for Mystery Shoppers

Paul Bell

Whether you’re looking at making a career out of mystery shopping, taking it up as a hobby, or just looking to increase your..

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Mobile Forms: A Guide to Your Savings and ROI

Navi Vaid

Prospective clients often ask us, “how much can I save using IntouchCheck mobile forms?” While the savings and ROI for mobile..

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The Best Supermarket Technology To Improve The Shopping Experience

Navi Vaid

In a fast-paced consumer industry like grocery, both the shopping and operating experience are constantly evolving for..

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Crowdsourcing: A New Alternative for Measuring Customer Experience

Paul Bell

Are you a business owner or operator with dozens, or even thousands of locations looking for a deeper understanding of how..

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6 Tips for Improving Janitorial Inspections (and Client Happiness!)

Amar Makim

Many successful businesses in the facility maintenance, custodial, and cleaning services industries pride themselves on their..

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Restaurant Holiday Party Guide

Navi Vaid

With the holiday season already upon us, it’s time to start preparing your restaurant for all of the parties and event..

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Retail Holiday Guide: How To Use Mobile Forms to Improve Store Performance

Navi Vaid

With the holiday season fast approaching, there’s no better time to ensure best practices are being followed across your..

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How To Improve Your QSR's Drive-Thru Experience

Navi Vaid

In the QSR industry, overall customer experience is largely impacted by how well the drive-thru operates. With a whopping 70%..

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Restaurant Inspections: Four Reasons to Go Mobile

Navi Vaid

If your restaurants are unprepared for health department inspections, the reputation and sales of your brand are put at risk -..

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What Do Your Mystery Shopping Scores Mean?

Paul Bell

When mystery shopping your stores, the areas that you measure and the questions you ask largely effect your scores - so it's..

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Three Tips for Heavy Equipment Safety

Navi Vaid
If you work in construction, oil and gas, farming or a similar industry, it’s likely that your teams operate heavy equipment..
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How To Retain Great Employees

Mary Dubrule

In the retail, restaurant and quick service industries, there is a high level of employee turnover that can be hard to avoid...

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2-Minute Video: What You Need to Know About Mobile Form Software

Navi Vaid

Are you looking to replace paper forms, checklists or audits at your business? If you're considering a solution like..

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Three Major Benefits of Regular HVAC Inspections

Amar Makim

Performing regular HVAC inspections and maintenance is essential when it comes to optimizing the performance and lifespan of..

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How To Promote Responsible Sales

Paul Bell

When you manage multiple stores or restaurants, it’s important that all your staff are aware of any laws or standards that..

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Facility Management: Three Ways to Stay on Top of Building Fire Safety

Lindsay Sykes
As a facility manager, you’re used to wearing many hats. With daily responsibilities varying from the security of your..
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Leading Strategies from the 2016 Gas and Convenience Mystery Shop

Paul Bell

For over a decade, we’ve been working with CSP Magazine to conduct an annual mystery shopping study with the top gas and..

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11 Things You'll Learn from Restaurant Mystery Shopping

Paul Bell

 Restaurant mystery shopping programs focus specifically on measuring your business’s performance and evaluating all aspects..

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Restaurant Operations Series: Using Measurement to Drive Execution

Lindsay Sykes

With the help of social media and websites like Yelp, Urbanspoon and Trip Advisor, consumers are more vocal than ever about..

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Tips for Using Restaurant Checklists to Improve Daily Performance

Lindsay Sykes

There are a number of daily tasks that teams are required to perform in order to keep your restaurant running smoothly,..

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How to Create a Restaurant Food Safety Culture

Lindsay Sykes

Restaurant food safety is a top priority for all restaurants. But, in order to keep teams committed to these efforts on an..

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How to Keep Teams Dedicated to Brand Standards with Restaurant Audits

Lindsay Sykes

Restaurant checklists are crucial to ensuring your restaurant operates smoothly on a daily basis, but there's an additional..

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Three Reasons Oil and Gas Inspections Should be Mobile

Mary Dubrule

Oil and gas inspections are a powerful tool that can be used to ensure field teams are executing safely and correctly, give..

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Dos and Don'ts of Franchise Audits

Lindsay Sykes

Keeping your franchisees engaged, connected with the corporate office and committed to delivering brand standards on an..

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Three Key Benefits of Mobile Forms

Mary Dubrule

Completing regular checks and forms is a process used by many businesses to keep field teams focused on accomplishing their..

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Four Reasons to Use Mobile Pest Control Inspection Checklists

Lindsay Sykes

In the ever-changing pest management industry, it’s crucial to keep your teams educated and compliant with the latest rules,..

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How to Execute an Effective Mystery Shopping Program in Three Steps

Mary Dubrule

Mystery shopping programs offer a lot of valuable insight into the workings of your business, that you wouldn’t otherwise have..

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