1 min read
CX Tech Top-ups: Do more with your Data!
This month at Intouch Insight we have introduced several new updates to our CX platform. These changes will help you get the most out of your data so you can begin action immediately.
2 min read
Loyalty at Full-Service Restaurants and Accuracy at Drive-Thrus
It’s hard to believe that fall is right around the corner! But we’re closing out summer with some hot consumer data from our regular Flash Points;...
4 min read
Have McDonald's or Taco Bell Found the Future of Drive-Thru?
A recent survey of 1,894 everyday consumers across North America revealed that 74% of customers feel technology has made dining at restaurants more...
CX Tech Top-ups: Powerful PDFs!
At Intouch Insight, we are always looking to ensure that our customers have what they need to be successful. This month, we have made changes to our...
2 min read
Consumer Data on Grocery Shopping and Self Serve Kiosks vs. Cashiers
Technology is continuously evolving the way in which consumers interact with brands. And it’s imperative for businesses to keep up with these trends...
2 min read
Are Kum & Go and Del Taco Doing Loyalty Programs Right?
Loyalty programs can take many forms. From a punch-card style program where customers eventually get an item after a certain number of purchases to...
2 min read
2023 Convenience Store Trends: Food, Fuel, and the Future
Consumers don’t care about the traditional divisions between industries. Channel blurring, the purchasing of goods and services from an alternative...
1 min read
CX Tech Top-ups: Level-up with Intouch!
At Intouch Insight, we are always looking to level up our software so that our users can continue to strive for customer experience excellence. This...
2 min read
New Cars, Electric Vehicles, and Insurance Coverage
Summer is in full swing and consumers who are looking to get out and enjoy the weather need reliable transportation. This naturally has them...
3 min read
Make the Most of Routine Inspections
Consistency plays a crucial role in building and strengthening a brand's reputation. Providing the same level of quality and service across all...