Businesses in the hospitality industry do more than sell products or services - their customers are paying for an experience...
Customer experience (CX) has become a top priority for almost all B2C companies today. Their customers don’t just want..
On an average July 4th weekend, Americans across the country consume 150 million hot dogs, and purchase more than 68 million..
If you’ve been mystery shopping your locations for some time and your results seem a little stale, or you aren’t happy with..
Restaurant checklists are a simple yet powerful tool that can actually transform how your restaurant operates. Whether you..
If you're using mobile forms at your business, you should quickly start to see improvements in time and cost savings across..
While voice of the customer (VoC) feedback is a key part of improving customer experience, it’s also important to collect..
When running a mystery shopping program at your business, sometimes it can feel like all it requires is simply putting a..
It’s no secret that people are resistant to change - and when it comes to organizational change, their resistance might be..
Any retail owner, operator, or manager has experienced first-hand the chaos that can come with a busy day on the floor. From..
First things first: before we tell you why your operations team should care about customer experience management (CEM), we’ll..
Countless industries and professions use inspections to ensure that their standards are being met and that employees are..
Are you a business owner or operator looking to measure and improve customer experience?
According to Forrester analysts,..