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Best practices and expert advice on creating seamless customer experiences. Learn how you can leverage cx tools and services to boost productivity and drive ROI.

CX Tech Top-ups: Try our new custom records list builder!

Here at Intouch Insight, we are continuously releasing new features and product enhancements. This month we introduced new features to the Intouch Platform and to IntouchCheck™ that will make analyzing data as simple as possible.

Spring 2022 Consumer Trends for Restaurants

Data driven decisions yield results. It’s why our suite of software and services are built around...

CX Tech Top-ups: Making analyzing data as simple as possible

Here at Intouch Insight we are committed to creating the best software features to help our...

How Convenience Stores Can Capitalize on Mystery Shopping

It's a great time to be in the convenience industry. The changes in consumer habits that we’ve...

How to Make the Most of Your Mystery Shopping Budget

When someone starts a sentence with “If money was no object,” you know what follows will be a...

3 Ways to Automate Your Mystery Shopping Data

Mystery shopping is a commonly used tool to help brands ensure that their employees are delivering...

CX Tech Top-ups: Check Out our New Custom Dashboard Builder!

At Intouch Insight, we’re constantly working on releasing new features that will help you reach the...

4 Key Steps to Launching a Mystery Shopping Program

Over decades of managing mystery shopping programs we've seen time and time again that the overall...

CX Tech Top-ups: New Features for the New Year

With the start of the new year, we have rolled out several new features across our products that...

3 Essential Features of Modern Mystery Shopping

The practice of mystery shopping can trace its roots back to research methods in the 1940’s...