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Monthly Newsletter!

1 min read

CX Tech Top-ups- New Features for the Summer!

Our team has been working hard to release new enhancements designed to make your life easier. This month, our featured releases are all about making your experience using the Intouch Platform and IntouchSurvey™ even better.

3 min read

3 Reasons To Use A Professional Mystery Shopping Provider

When properly executed, mystery shopping programs enable businesses to objectively measure the execution of their brand promises and customer experience initiatives. Professional mystery shoppers provide eyewitness reports on physical environments,...

2 min read

CX Tech Top-ups: Try Our Brand New Hierarchy Comparison Dashboard

At Intouch Insight, we’re constantly working on new features that will help you reach the top of your game. This month we have introduced new features to the Intouch Platform and IntouchSurvey™.

3 min read

3 Powerful Ways to Visualize Your Data

Analysis paralysis can be a real problem. The more data you’ve collected the better informed your business decisions will be. But distilling raw numbers or drilling down to the right level to pull out actionable insights is challenging. That’s where our...

2 min read

CX Tech Top-ups: Try our new custom records list builder!

Here at Intouch Insight, we are continuously releasing new features and product enhancements. This month we introduced new features to the Intouch Platform and to IntouchCheck™ that will make analyzing data as simple as possible.

3 min read

Spring 2022 Consumer Trends for Restaurants

Data driven decisions yield results. It’s why our suite of software and services are built around driving actionable insights from customer and operational data. And it’s also why we regularly release insights we’ve gathered from consumers across North...

1 min read

CX Tech Top-ups: Making analyzing data as simple as possible

Here at Intouch Insight we are committed to creating the best software features to help our customers reach business intelligence excellence. This month we released several new features to the Intouch Platform that are aimed to help make analyzing data...

5 min read

How Convenience Stores Can Capitalize on Mystery Shopping

It's a great time to be in the convenience industry. The changes in consumer habits that we’ve tracked over the past two years show people are making more local purchases, shifting the times they visit stores to avoid crowds, and wanting to complete...

3 min read

How to Make the Most of Your Mystery Shopping Budget

When someone starts a sentence with “If money was no object,” you know what follows will be a grandiose and idealistic proposition. But the cost associated with new endeavours will always be a factor.

2 min read

3 Ways to Automate Your Mystery Shopping Data

Mystery shopping is a commonly used tool to help brands ensure that their employees are delivering on brand standards and adhering to operating standards. Brands who utilize these types of programs are already ahead of the game when it comes to improving...