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Blog

Tips, tricks, and best practices to help you deliver the best experiences to your customers!

 

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Monthly Newsletter!

1 min read

CX Tech Top-Ups: Protect Your Image with Reputation Management

We’re thrilled to introduce Reputation Management, a new tool designed to help businesses actively manage their online presence. In a world where 7 in 10 unhappy customers share their negative experiences, it’s more important than ever to take...

3 min read

How Heritage Partners Group Boosts Revenue Growth with Intouch Insight

Curious to learn how Intouch Insight's Mystery Shopping Program has provided Heritage Partners Group with insights into both customer experience and...

AI in Customer Experience: The Future of Drive-Thru Efficiency

3 min read

AI in Customer Experience: The Future of Drive-Thru Efficiency

As the leading benchmark for drive-thru execution standards, this year’s Annual Drive-Thru Study examined a new and rapidly evolving area: the impact...

Top survey distribution methods to boost survey rates

4 min read

Cast Your Line: 6 Survey Distribution Methods to Boost Response Rates

You’ve crafted your survey—fine-tuned the questions, ensured they’ll gather the insights you need, and polished the design to make it visually...

4 min read

2024 Drive-Thru Study: Key Insights from our Annual Report

For 24 years, the Intouch Insight Annual Drive-Thru Study has been the go-to resource for insights into the drive-thru performance of leading...

2 min read

How Florida-Based Marco's Franchisees Drive Success with Intouch

Curious to learn how Intouch Insight's CX Platform and Mystery Shopping Services help Authentic Pizza of Florida LLC, the Florida area representative...

2 min read

Key Insights for Enhancing Customer Experience at Travel Centers

The travel center market has experienced a significant transformation, evolving from simple stops for truck drivers into popular places for all kinds...

Third-party delivery trends

3 min read

Third-Party Delivery Trends: What’s Driving Customer Satisfaction?

We’re thrilled to publish the findings of our first-ever study, 2024 Third-Party Delivery - The Path to Third-Party Delivery Excellence, which...

Retail guide: getting your store ready for the holiday shopping season

4 min read

Retail Guide: Getting Your Store Ready for the Holiday Shopping Season

With back-to-school shopping wrapped up, retailers are now gearing up for the most important time of the year: the holiday season.

6 min read

12 Insights from Restaurant Mystery Shopping

Mystery shopping programs offer restaurant operators and managers a unique opportunity to see their business through a guest’s eyes. This powerful...