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Blog

Tips, tricks, and best practices to help you deliver the best experiences to your customers!

 

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Monthly Newsletter!

3 min read

Summer 2022 Convenience Store Trends

With compounding external factors such as supply chain issues, labor shortages, and rising inflation impacting the daily operations of convenience stores, consumer insights serve as a foundation for informed action. That’s why Intouch Insight...

2 min read

How to Promote Responsible Sales for Multi-Location Businesses

When managing a multi-location business, it’s important that employees at every touchpoint understand the laws and regulations that apply to their industry. Promoting responsible sales and ethical selling is crucial and requires a structured approach, as...

1 min read

CX Tech Top-ups: Save time, organize, and analyze!

This month at Intouch Insight we have launched several new features to the Intouch Platform and IntouchCheck™ that will help you to organize and analyze your data as quickly as possible.

2 min read

Coffee: A Hot Commodity for Convenience Stores

Coffee is a big part of many consumers’ daily routines. Whether it’s a kick of caffeine in the morning or a little boost to power through the afternoon, just under 75% of consumers surveyed said they regularly purchase coffee. So how can convenience...

List of Do’s and Don’ts to design a high-impact virtual mystery shopping program

2 min read

Virtual Mystery Shopping Do’s and Don’ts in 2022

Keeping experiences consistent, both in-person and online has never been more important. Over the past year, we’ve seen a significant acceleration in the adoption of e-commerce and other methods for interacting virtually with businesses. Now is the time...

2 min read

CX Tech Top-ups: Made to make analyzing data as simple as possible!

A new month means new product features at Intouch Insight. We have added several new updates to the Intouch Platform and IntouchCheck™ that will help to give you the best experience possible.

Decode the mystery shopping process in 5 steps

2 min read

The Mystery Shopping Process in 5 Steps

With any good meal, the ingredients and the steps that go into preparing it are integral to the final product. And mystery shopping programs aren’t so different. Much like fine cuisine, it’s a mixture of art and science - a step-by-step methodology that,...

1 min read

CX Tech Top-ups- New Features for the Summer!

Our team has been working hard to release new enhancements designed to make your life easier. This month, our featured releases are all about making your experience using the Intouch Platform and IntouchSurvey™ even better.

3 min read

3 Reasons To Use A Professional Mystery Shopping Provider

When properly executed, mystery shopping programs enable businesses to objectively measure the execution of their brand promises and customer experience initiatives. Professional mystery shoppers provide eyewitness reports on physical environments,...

Try Our Brand New Hierarchy Comparison Dashboard

2 min read

CX Tech Top-ups: Try Our Brand New Hierarchy Comparison Dashboard

At Intouch Insight, we’re constantly working on new features that will help you reach the top of your game. This month we have introduced new features to the Intouch Platform and IntouchSurvey™.