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Blog

Tips, tricks, and best practices to help you deliver the best experiences to your customers!

 

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Monthly Newsletter!

2 min read

Make the Most of Channel Blurring Opportunities

Looking to make 2023 your best year yet? One of the biggest opportunities we’re seeing carry over into 2023 is channel blurring. This refers to when brands provide goods and services that aren't normally associated with their industry. While this is...

2 min read

Customer Experience Management in The Metaverse

You’ve probably heard people talking about the metaverse over the past year. From Facebook rebranding as Meta to Taco Bell hosting a virtual reality...

1 min read

CX Tech Top-Ups: New Features for November!

At Intouch Insight we are committed to ensuring our users have every tool they need to reach customer experience excellence. This month we have...

Tools and services to build a foundational customer experience program that fits a lean budget

3 min read

Customer Experience Management for Any Budget

If you’re reading this, we can assume you know the importance of customer experience in driving brand growth and revenue. But today, it's easy to...

importance-of-customer-experience

2 min read

The Importance of CX During Economic Instability

Rising inflation and concerns about economic instability have both brands and consumers concerned. But, after years of pandemic-related restrictions...

2 min read

CX Tech Top-Ups: All Treats, No Tricks, New Features!

Happy Halloween and happy new features! This month we are happy to announce that we have launched several new features across the Intouch Insight...

Learn what 1.5k drive-thru orders revealed in a drive-thru study, one of a kind.

2 min read

Intouch Insight's 2022 Drive-Thru Study

The 2022 Annual Drive-Thru Study is here! This study was first launched 22 years ago and is the leading industry benchmark for drive-thru...

2 min read

The Benefit of Loyalty Programs Amidst Rising Inflation

As anyone who has recently filled up their gas tank or purchased groceries will tell you, the cost of living just keeps going up.

Consumer reactions...

1 min read

CX Tech Top-ups: Do more with dashboards!

Here at Intouch Insight we are always looking to launch new features that will help you to achieve customer experience excellence. This month we have...

3 min read

Fall 2022 Mobile Ordering Trends

The rapid evolution of technology continues to impact every industry and raise consumer expectations around how brands incorporate it into their...