Blog

Sun's out, new features out

Jul. 24, 2019 | 4 minutes
Learn more about some helpful new features at Intouch that are part of our 2019 summer release.
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How Mystery Shopping Delivers Real Change

Jul. 11, 2019 | 5 minutes
Jeannie Walters, CCXP, shares why mystery shopping is the "rocket fuel" for improving your customer experience.
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The Real Key to Customer Loyalty

Jun. 20, 2019 | 5 minutes
CX thought leader, Colin Shaw, talks about the combined impact of your customers' most prominent memory, and their last memory with your brand.
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Humanizing the Customer Experience

Jun. 19, 2019 | 5 minutes
In this recap of Forrester's CX NYC conference, we share what analysts and top brands are saying about the importance of humanizing the customer experience.
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Learn How to Develop a Journey Mindset

Jun. 14, 2019
Our recent webinar featured special guest, Kerry Bodine. Watch this on-demand webinar now to learn how to develop a journey mindset at your organization.
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The Customer Experience You Didn't Know About

May 16, 2019 | 5 minutes
CX thought leader, Colin Shaw, shares research into how the subconscious plays an important role in the customer experience.
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The “What’s Next” of Journey Mapping

May 09, 2019 | 5 minutes
CX thought leader, Jeannie Walters, shares tips for getting the most value from your journey mapping initiatives.
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Goodbye Winter, Hello New Features

Apr. 24, 2019 | 4 minutes
Learn more about some cool new features at Intouch that are part of our spring 2019 release.
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The What. The So What. The Now What. From Customer Experience Data to Outcomes.

Apr. 04, 2019 | 7 minutes
CX thought leader, Annette Franz, discusses the key components required to go from customer experience data to customer experience outcomes.
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10 Essential Restaurant KPIs to Measure Customer Experience Success

Apr. 01, 2019 | 8 minutes
Learn about 10 restaurant KPIs linked to CSAT, customer loyalty, and employee engagement to help you measure the success of your CX programs in your restaurant.
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Six Tech Essentials to Streamline Your Restaurant’s Operations

Mar. 28, 2019 | 8 minutes
Six technologies that can streamline your restaurant operations and improve your restaurant’s relationship with its customers and staff in the process.
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Simple Tricks to Keep Trade Show Attendees Focused on Your Booth

Mar. 15, 2019 | 6 minutes
This blog covers 8 trade show tricks for improving attendee engagement, and turning attendees into qualified leads.
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