You need a Mystery Shop!
We recommend that you use a Mystery Shop program. The items that you are aiming to measure are best assessed through a covert evaluation - meaning that staff must not be aware of the evaluation. Mystery shopping gives you third party feedback about customer experience and whether your locations are consistently delivering your brand standards – allowing you to keep raising the bar.
If you would like to learn more, one of our Solutions Experts can help! Save the back and forth and book a call using the calendar booking below.