COMPLIANCE AUDIT SPECIALISTS

Intouch Insight's special division, GCS Field Research, is the specialized division that delivers on-site compliance audit solutions. They perform impartial, third-party assessments of a company’s adherence to laws, regulations, and internal policies, using field auditors and proprietary technology to collect and report data.

External, impartial auditors from a network across the USA and Canada conduct the audits on-site at your locations, stores, or facilities. Auditors use the company’s proprietary application to gather rich data and visual feedback during visits.

Programs are tailored for multi-location businesses, life sciences, finance, education, and exchange visa programs, among others. The in-house experts customize questionnaires and protocols to match industry-specific laws, standards, and drivers.

Brand Compliance audits monitor operating standards, legal requirements, and employee accountability for rules, especially around age-restricted products like tobacco, cannabis, vaping, alcohol, and lottery items. The goal is to safeguard the brand and ensure consistent, lawful customer interactions.

A PDMA audit helps prevent sale of counterfeit, adulterated, misbranded, or expired drugs and typically includes annual, storage, closeout, and for-cause audits. These checks focus on proper handling, storage, and disposition of drug products to ensure consumer safety.

An FCRA audit inspects site security and the protection of sensitive financial documents, covering data storage, data handling, and data destruction practices. The audit verifies that on-site controls meet regulatory requirements for safeguarding consumer information.

Education Testing audits confirm secure handling of test booklets, restricted device use, proctoring and seating protocols, and review of security footage to ensure valid standardized testing. J-1 Internship audits verify that exchange visitors live and work in safe environments and that sponsors meet their responsibilities.

The process follows five steps: set objectives, design industry-aligned questionnaires, execute on-site assessments, analyze results with interactive dashboards, and review & improve ongoing performance. Benefits include stronger brand reputation, reduced regulatory and operational risk, and better compliance visibility to drive improvements in customer experience.