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Exceed Customer Expectations., Increase Operational Efficiency., Improve Financial Performance.

Intouch Insight is a customer experience (CX) solutions company specializing in helping multi-location businesses achieve operational excellence so they can earn customers for life. 




We love Intouch Insight! When we upgraded our platform a few years back, they made it an easy and seamless process. IntouchCheck™ helps us stay compliant, ensures we are operating at the highest level, and keeps everyone on our team accountable.
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Intouch’s CX Platform gives Corporate a bird’s eye view into the performance of our mystery shop and age-verification programs across locations; while individual operators get actionable insights to help them improve business processes and ensure standards are being met.

What our clients say

A CX Solution For Leaders Like You


"Having the information living in one place makes it very easy to access the data and get the insights we need".


- Andrew Balchin, Program Manager at Parkland Corporation



What Can Intouch Insight Do For You?

Intouch Insight CX Platform

At its core, the Intouch Insight SaaS CX platform is a business intelligence solution designed for multi-location brands that empowers you to listen to your customers, interpret the results, and act on powerful data.


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Intouch CX Intelligence Platform helps you align your operations to deliver on customer expectations.

Mystery Shop & Operational Audits

Intouch Insight’s tailored mystery shopping and operational audit programs give you the unbiased insights you need to deliver consistent brand experiences, drive constant improvement and identify employee training gaps.


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Get the unbiased picture of your brand performance at every location by measuring the service you provide against the standards you have set.

IntouchCheck™ Inspection Software

Multi-locations operators use IntouchCheck™ to roll out daily operational checklists and conduct regular site inspections to ensure consistency in operations and adherence to brand standards.


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IntouchCheck™ is a no-code, ready-to-use inspection software for multi-location brands.

Intouch Insight is trusted by over 300 of North America's most-loved brands

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The Intouch Insight Advantage

40+ years Experience

Intouch’s CX Solutions are designed based on 40+ years of hands-on expertise measuring brand service standards.

One-stop Shop

Our fully-integrated suite of CX management software and services offer the core CX tools needed by multi-location brands.

Scalable Solutions

All Intouch products live in a common eco-system designed for growth. Start with what you need today and add as you grow.

Value-added Insights

Intouch delivers the insights you need to act fast, and with our industry-recognized studies, we are the CX partner that gives you more, every day!  


Our industry-vetted annual reports

Intouch Insight is proud to be the source of highly anticipated and well-established industry reports, including the annual Drive-thru Study, Convenience Store Trends Report, and Emerging Experiences Study. We are committed to empowering our partners with the latest insights, ensuring they deliver the best possible customer experience.

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Intouch Insight 2023 Drive-Thru Study


2023 Convenience Store Trends Report by Intouch Inisght




Read the all new 2023 CX toolkit by Intouch Insight


The Ultimate Customer Experience Toolkit

What's included:

  • Guiding principles of customer experience management

  • The most important tools for customer experience measurement and how they relate to each other

  • Key elements to look for when choosing the right tools for your customer experience program



The Time to Act is Now!

Want to find out more about our products and services?

Book a personal product demo, talk to one of our experts, or even try one of our products for free!