40+ years Experience
Intouch’s CX Solutions are designed based on 40+ years of hands-on expertise measuring brand service standards.
We love Intouch Insight! When we upgraded our platform a few years back, they made it an easy and seamless process. IntouchCheck™ helps us stay compliant, ensures we are operating at the highest level, and keeps everyone on our team accountable.
Intouch’s CX Platform gives Corporate a bird’s eye view into the performance of our mystery shop and age-verification programs across locations; while individual operators get actionable insights to help them improve business processes and ensure standards are being met.
At its core, the Intouch Insight SaaS CX platform is a business intelligence solution designed for multi-location brands that empowers you to listen to your customers, interpret the results, and act on powerful data.Watch the video
Intouch Insight’s tailored mystery shopping and operational audit programs give you the unbiased insights you need to deliver consistent brand experiences, drive constant improvement and identify employee training gaps.Watch the video
Multi-locations operators use IntouchCheck™ to roll out daily operational checklists and conduct regular site inspections to ensure consistency in operations and adherence to brand standards.Watch the video
Guiding principles of customer experience management
The most important tools for customer experience measurement and how they relate to each other
Key elements to look for when choosing the right tools for your customer experience program