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Discover the latest trends in convenience stores with our report.

Uncover what’s transforming the convenience store industry in 2024. The 2024 Convenience Store Trends Report reveals what attracts customers, ways to increase in-store time, and strategies to build lasting loyalty.

Research Methodology: How we collected data?

Mystery Shopping 

Independent mystery shoppers conducted covert visits to convenience store locations of 10 major brands across the US.

Customer Surveys 

Received over 1200 responses from North American consumers sharing their recent experiences at convenience stores.

Operational Audit

Professional auditors performed over 1000 overt inspections across 10 major convenience store brands throughout the US.

Sign-up to download the 2024 Convenience Store Trends Report by Intouch Insight.
Download the 2024 report to get the latest insights on convenience stores.

Are you ready to meet the needs of your customers?

With increased competition from fast food chains, shifts in the market for fuel, and evolving consumer preferences from younger customers, the petro-convenience market is transforming. Discover how c-stores are meeting consumer expectations in food, fuel, and future trends in our latest report. The report covers:

The key takeaways.

Convenience stores are more than just a pit-stop. By investing in mobile technology, enhancing store aesthetics, and adopting sustainable practices such as EV charging stations, they can effectively meet the evolving demands of today’s consumers.

Competition between C-stores & QSRs

Consumers are increasingly turning to convenience stores (c-stores) as a compelling option for food, surpassing traditional QSRs. This trend is propelled by enhanced food quality and variety.

According to the report, 56% of respondents now regard c-stores as a viable alternative to fast-food chains, marking an 11% increase over the past two years.

Improved food options at convenience stores.

The role of demographics

The inclusion of EV charging stations at convenience stores is emerging as a significant consideration for younger consumers.

Demographics play a pivotal role, with 34% of individuals aged 18-44 expressing a preference for a retail location with an EV charging station, compared to just 14% of those aged 45 or older.


Consumer preferences of EV charging station by age.

Ambiance takes center stage

Cleanliness and store ambiance have surged in importance among consumers, with 53% now deeming cleanliness a critical factor when selecting a convenience store, up from 43% last year.

This 10% increase underscores the escalating demand for a welcoming shopping environment.

Store cleanliness is one of the top reasons consumers choose one store over another.


Powering the next era of convenience stores.

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