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Convenience Store Trends Report 2026.

Today convenience stores are being redefined by a broader set of customer missions. Foodservice is raising the bar. Beverage programs are becoming traffic drivers. Health and trust are reshaping assortment. And as operators test larger, more experience-led formats, consistency across every location is becoming harder than ever. See where the industry is headed and how leading brands can turn emerging trends into stronger execution.

The key takeaways.

Convenience stores are no longer competing on proximity alone. The brands winning are giving customers a reason to choose them on purpose; whether that reason is a signature food item, a customizable beverage, a cleaner restroom, a better charging experience, or a store format that feels built for more than a quick stop.

Foodservice keeps raising the bar 

C-stores are no longer just taking cues from QSRs. They are becoming serious made-to-order food competitors in their own right.

Nearly 60% of c-stores are serving made-to-order food, and 58% of consumers said they are likely to choose a brand over a closer competitor because of exclusive food items. Signature menu items, global flavors, and culturally diverse food profiles are turning foodservice into a loyalty engine—not just an add-on category.

Download the full report to see why food is becoming the new battleground →

 

60% of c-stores are serving made-to-order food

Beverage customization is becoming a traffic driver

Customers increasingly want beverage programs to feel personal, whether that means adding flavor shots, choosing ice types, mixing options, or topping drinks with cold foam or sweet cream.

59% of consumers say beverage customization is at least somewhat important when purchasing a drink at a convenience store.

A customizable beverage program can create a reason to visit, encourage repeat trips, and help brands stand out.

See how beverage customization is reshaping the c-store experience →

 

beverage customization importance

Health, balance, and trust are reshaping convenience

The rise of GLP-1 medications,  growth of protein-forward snacks, and increased demand for smaller portions are changing how customers shop c-stores. 30% of customers have increased their preference for high-protein options or smaller, portion-controlled packaging.

Trust is also becoming a competitive differentiator. Fresh food programs can only succeed if customers believe the store is clean, safe, and well-run.

See how health, freshness, and food safety are redefining convenience →

 

High-protein preference

Experience-led formats are changing the store mission 

Forward-thinking operators are testing larger footprints, expanded foodservice, indoor seating, tech-enabled layouts, and “third-place” experiences that give customers more reasons to walk in and stay longer.

In fact, many customers are looking for other reasons to visit a c-store beyond the traditional fuel and packaged snacks. 

Get insights on new formats →

reasons-to-visit-c-store
Download the 2024 report to get the latest insights on convenience stores.

Are you ready to meet the needs of your customers?

With increased competition from fast food chains, shifts in the market for fuel, and evolving consumer preferences from younger customers, the petro-convenience market is transforming. Discover how c-stores are meeting consumer expectations in food, fuel, and future trends in our latest report. The report covers:

Research Methodology: How we collected the data

Mystery Shopping & Operational Audits

This report includes findings from two intensive studies across major U.S. convenience brands. Mystery shopping and audit insights provide a performance snapshot of service and operational execution across a wide range of store formats.

Customer Surveys 

This report also draws on 2026 consumer surveys focused on food preferences, emerging categories, health priorities, technology perceptions and evolving c-store formats. The insights reflect shifting expectations around convenience, food, and the in-store experience across North America.

2026-c-store-trends-report-cover

 

Powering the next era of convenience stores.

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