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Pump up your
convenience store experience!

Whether at the pump or in-store, gain actionable insights into brand execution, operations and customer experiences with our multi-location CX Solutions.

TRUSTED BY 6 OF THE TOP 10 GAS & CONVENIENCE STORE CHAINS IN NORTH AMERICA.
Petro-Canada logo QuickChek logo Suncor Energy logo High's logo Parkland logo Kum & Go logo

A CX Solution For Leaders Like You

 

"Having the information living in one place makes it very easy to access the data and get the insights we need".

 

- Andrew Balchin, Program Manager at Parkland Corporation

 

Are your operations in line with your brand promise?

Understand what customers expect, align operations, and make the most of every quick stop -  whether they're fuelling up or grabbing snacks on the go!

Increase Operational Efficiency

Streamline processes, reduce operational costs and improve customer experience at your convenience stores.

Drive Incremental Revenue

Deliver great customer experiences, drive customers from pump to store and make every visit an opportunity to boost sales.

Increase Customer Loyalty

Turn quick visitors into loyal regulars who keep choosing your C-Store for gas, coffee, snacks, and whatever else they need.

Get a 360° view of all your CX initiatives and programs.

One tool to speed up decision-making
and enhance store performance.

Simple and Easy-to-use

Our solutions are scalable, user-friendly, and easy to integrate. Video tutorials, and pre-built dashboards and templates ensure quick setup.

Multi-Location Management

Monitor and manage all your sites, oversee franchise locations, benchmark performance, and control permissions with ease.

White Glove Approach

Benefit from the guidance of a dedicated Customer Success Manager to maximize the potential of your CX initiatives.

360° CX View

Leverage data from our survey, audit, and mystery shopping tools - all in one place, and drive business growth faster.

Advanced Insights & Analytics

Refine text & sentiment data with ML, use predictive analytics to forecast the impact of improvements on KPIs.

Secure Data Management

From Single Sign-On (SSO) to data encryption, safeguard your critical business data with our enterprise-level infrastructure.

EXPLORE OUR CX INTELLIGENCE PLATFORM

Get the insights you need to drive strategic actions - all in one place!

Measure the impact of customer experience in key touchpoints, identify operational gaps, and maximize ROI in Petro-Convenience with our complete suite of CX Solutions.

Mystery Shopping

From stocking pumps to in-store service speed, get insights that matter to you and your customer experience with IntouchShop® Mystery Shopping.

  • Obtain unbiased feedback on all locations' performance.
  • Verify adherence to procedures, including age-restricted product sales.
  • Ensure operational consistency and meet brand standards at all sites.

Mystery shopper acting as an actual customer in a convenience store.

Voice of Customers Program

Listening to your customers is the first step to improving their experiences. Quickly build and send smart surveys with IntouchSurvey®

Start a Voice of Customers (VOC) program to learn about customers likes and dislikes.

Checks, Audits & Inspections

Perform daily, weekly, monthly, and even annual checks and audits, collect data instantly across locations, and act fast on issues with IntouchCheck®

  • Monitor the execution of daily tasks from anywhere.
  • Upload photos, collect signatures, set follow-ups, and more.
  • Notify relevant parties of issues and track follow-up progress.

Perform digital audits, inspections and checks to improve operational efficiency across your convenience stores.

Operational Audit

Evaluate back-end and front-end operations and identify gaps between brand standards and teams’ execution with IntouchAudit®

  • Verify adherence to Standard Operating Procedures (SOPs).
  • Analyze operations to identify improvement areas.
  • Validate health & safety standards for staff & customer well-being.

Perform operational audits across c-stores locations to improve back-end operations.

Explore our insights corner.

Get the latest insights, tips and trends in the petro-convenience industry.

Download Industry Report, Free Guides and More:
  • C-Store Trends Reports
  • Customer Experience Guides
  • Latest Blogs
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Get in touch today!

Our team would be happy to walk you through how our suite of CX solutions can help your business.

 

 

Frequently asked questions

Here's what decision-makers in the Petro-Convenience industry usually want to know