Create a QSR experience that goes beyond a meal.

From quick serve to fast casuals, consumers crave consistency. Our CX solutions empower restaurant chains to improve the guest experience by listening to customers across all touchpoints, aligning operations to customer expectations and improving your bottom line.

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SERVING 4 OF THE TOP 10 AND 10 OF THE TOP 50 QSR CHAINS IN NORTH AMERICA.

Arya Guinney, Senior Consumer Insights Analyst, Shake Shack

“The mystery shoppers helped us get actionable insights from not only guests who are familiar with Shake Shack, but also those who have not visited us before.”

Travis Floyd, Director of Operations, Bushwood Investments, LLC

“Intouch Insight knew the restaurant business inside and out, asked all the right questions, and helped us design a questionnaire that reflected our goals.”

Jordan Taylor, Director of Training, Alpaca Chicken

“Intouch Insight’s video mystery shopping was the best option for us, because it enabled us to see everything from the customer’s point of view.”

Glen Brandeburg, President & Operating Partner at Heritage Partners Group

'We've seen an overall increase in sales from 3% to 5% all day growth. One of my markets has been up to over 40% year over year."

Mike Fox, Director of Operations at Marco's Pizza

"The data we’ve gained through Intouch has opened up conversations and helped us achieve a five-star guest experience across our stores."

Patrick Palmer, Senior Marketing & Communications Leader, Substance Collective

"Substance Collective and Intouch Insight were able to deliver significant insights that allowed our client to make meaningful changes in their go-to-market strategy."

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See how Intouch Insight's mystery shopping program delivered guest insights that helped Bushwood Investments, a franchisee of Jimmy John's, create a high-quality experience during every visit, at every restaurant.

See how Alpaca Chicken used Intouch Insight’s video mystery shopping insights to uncover QA gaps and elevate the customer experience.

Learn how Intouch Insight helped Heritage partners Group improve customer experience and operational efficiency.

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Learn how Intouch Insight helped CPG brands like Subtance Collective improve customer experience and operational efficiency.

Are you meeting guests' expectations for accurate orders, fast service, and a great experience?

Gather insights, streamline operations, and ensure guest satisfaction at every touchpoint - whether in the restaurant, drive-thru, third-party delivery mobile apps, or curbside pick-up.

*Intouch Insight - QSR Consumer Perceptions Survey

Boost Operational Efficiency

Collect and analyze performance metrics to identify and address areas for improvement, such as order accuracy, service speed, and more!

Maximize ROI

Deliver exceptional experiences, optimize sales channels, increase average spend, and ultimately enhance the bottom line.

Drive Customer Loyalty

Keep customers coming back for more! Ensure guest satisfaction to attract new and repeat visitors across all locations.

Simple and Easy-to-use

Our solutions are scalable, user-friendly, and easy to integrate. Video tutorials, and pre-built dashboards and templates ensure quick setup.

Multi-Location Management

Monitor and manage all your sites, oversee franchise locations, benchmark performance, and control permissions with ease.

White Glove Approach

Benefit from the guidance of a dedicated Customer Success Manager to maximize the potential of your CX initiatives.

360° CX View

Leverage data from our survey, audit, and mystery shopping tools - all in one place, and drive business growth faster.

Advanced Insights & Analytics

Refine text & sentiment data with ML, use predictive analytics to forecast the impact of improvements on KPIs.

Secure Data Management

From Single Sign-On (SSO) to data encryption, safeguard your critical business data with our enterprise-level infrastructure.

Mystery Shopping for Restaurants

Objectively measure the execution of your brand service standards and collect valuable competitive and pricing intelligence. With Intouch Insight, you can:

Ensure that front-line teams are delivering on brand promises
Assess all touchpoints like dine-in, drive-thru, or take-out.
Identify inconsistencies in brand standards across channels.
Monitor adherence to contractual obligations by franchisees.

Measure guest experiences across channels, including dine-in, 3rd-party delivery, curbside pick-up & drive-thru simultaneously.

Customer Feedback Surveys

Get to know your customers' perception of your restaurants before they go public with their experiences. With IntouchSurvey^®, you can:

Build, distribute and collect feedback as soon as they interact.
Uncover the factors that drive customer satisfaction.
Measure how likely your customers are to recommend you.

IntouchSurvey™ automation

Restaurant Checks, Audits & Inspections

IntouchCheck^® is an enterprise-level inspection and digital checklist software that streamlines daily, weekly, monthly or annual checks, audits, and inspections. With it, you can:

Ensure employee adherence to standard operating procedures (SOPs).
Enhance your inspections with easy-to-use automation and follow-ups, photos, scheduling and signatures.
Deliver high-value insights through advanced reporting.
Measure key areas of operation by centralizing execution.

Create digital checklists using IntouchCheck™ inspection software to streamline daily, weekly, monthly or annual checks.

Operational Audit

Let professional auditors dig even deeper into analyzing your back-of-the-house and front-of-the-house operations with IntouchAudit^®. With us, you can:

Thoroughly evaluate the execution of your SOPs.
Analyze operations while pinpointing areas for improvement.
Safeguard your restaurant against the risk of failing inspections.
Validate health and safety standards to ensure the well-being of your staff and customers.

Measure both back-of-the-house and front-of-the-house operational performance with IntouchAudit™.

Food for thought from Intouch Insight.

Intouch Insight is the home of the Annual Drive-Thru Study — the industry-leading benchmark report for restaurant operators across North America. We take pride in our in-depth knowledge of the industries we serve. This is why we are constantly in the field, gathering the data you need to make informed, data-driven decisions.

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2026 Emerging Experiences Study Findings on QSR Mobile Order Ahead

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How to Leverage the Drive-Thru Study as a Core Brand

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How Brands Can Use the Drive-Thru Study as a Challenger Brand

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Get in touch today!

Our team would be happy to walk you through how our suite of CX solutions can help your business.

What services does Intouch Insight offer for QSRs and FSRs?

Intouch Insight offers a comprehensive suite of CX solutions, including mystery shopping (IntouchShop®), customer feedback surveys (IntouchSurvey®), digital inspections and audits (IntouchCheck® and IntouchAudit®), all powered by the IntouchCX™ platform. The platform brings together analytics, case management, sentiment and predictive analysis, and multi-location management in one centralized hub. Intouch Insight also publishes leading industry benchmarks, including the annual Drive-thru Study, Convenience Store Trends Report, and Emerging Experiences Study.
What role do surveys play in restaurant guest experience?

Surveys play a crucial role in enhancing the guest experience in QSR by providing direct feedback from customers. With IntouchSurvey®, you can build, distribute, and collect customer feedback immediately after interactions to capture perceptions before they go public. Use it to measure satisfaction drivers, Net Promoter Score or likelihood to recommend, and to spot trends across locations and channels.
How can mystery shopping benefit my QSR?

How do digital checklists and operational auditsimprove operations and compliance in QSR?

IntouchCheck® digitizes daily/weekly/monthly checklists with automation, photos, scheduling, signatures and follow-ups to enforce SOPs and streamline inspections. IntouchAudit® is a deeper, professional audit of front- and back-of-house operations to pinpoint improvement areas and validate health/safety compliance. Together they increase consistency, reduce risk, and produce actionable reporting.
Is your platform scalable for QSR chains with multiple locations?
How can I get started with your CX platform?