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Create a QSR experience that goes beyond a meal.

From quick serve to fast casuals, consumers crave consistency. Our CX solutions empower restaurant chains to improve the guest experience by listening to customers across all touchpoints, aligning operations to customer expectations and improving your bottom line.

SERVING SOME OF THE MOST-LOVED RESTAURANT CHAINS ACROSS NORTH AMERICA
Tacotime logo Papa Murphy logo Sushi Shop logo ManchuWOK logo Edo Japan logo The Chopped Leaf logo A&W logo Mr. Sub logo sofresh-logo Mucho Burrito logo

Are you meeting guests' expectations for accurate orders, fast service, and a great experience?

Gather insights, streamline operations, and ensure guest satisfaction at every touchpoint -  whether in the restaurant, drive-thru, mobile, third-party delivery apps, or curbside pick-up.

*Intouch Insight - QSR Consumer Perceptions Survey 

Boost Operational Efficiency

Collect and analyze performance metrics to identify and address areas for improvement, such as order accuracy, service speed, and more!

Maximize ROI

Deliver exceptional experiences, optimize sales channels, increase average spend, and ultimately enhance the bottom line.

Drive Customer Loyalty

Keep customers coming back for more! Ensure guest satisfaction to attract new and repeat visitors across all locations. 

Get a 360° view of all your CX initiatives and programs.

Get the CX insights you need to improve guest experiences - all in one place.

Simple and Easy-to-use

Our solutions are scalable, user-friendly, and easy to integrate. Video tutorials, and pre-built dashboards and templates ensure quick setup.

Multi-Location Management

Monitor and manage all your sites, oversee franchise locations, benchmark performance, and control permissions with ease.

White Glove Approach

Benefit from the guidance of a dedicated Customer Success Manager to maximize the potential of your CX initiatives.

360° CX View

Leverage data from our survey, audit, and mystery shopping tools - all in one place, and drive business growth faster.

Advanced Insights & Analytics

Refine text & sentiment data with ML, use predictive analytics to forecast the impact of improvements on KPIs.

Secure Data Management

From Single Sign-On (SSO) to data encryption, safeguard your critical business data with our enterprise-level infrastructure.

Your recipe for achieving the gold standard.

Delivering consistently delightful experiences across various channels can be challenging. Our fully-integrated suite of CX solutions offers both qualitative and quantitative insights necessary for a complete understanding of your brand's performance.

Mystery Shopping for Restaurants

Objectively measure the execution of your brand service standards and collect valuable competitive and pricing intelligence. With Intouch Insight, you can:

  • Ensure that front-line teams are delivering on brand promises
  • Assess all touchpoints like dine-in, drive-thru, or take-out.
  • Identify inconsistencies in brand standards across channels.
  • Monitor adherence to contractual obligations by franchisees.

Measure guest experiences across channels, including dine-in, 3rd-party delivery, curbside pick-up & drive-thru simultaneously.

Customer Feedback Surveys

Get to know your customers' perception of your restaurants before they go public with their experiences. With IntouchSurvey®, you can:

  • Build, distribute and collect feedback as soon as they interact.
  • Uncover the factors that drive customer satisfaction.
  • Measure how likely your customers are to recommend you.

IntouchSurvey™ automation

Restaurant Checks, Audits & Inspections

IntouchCheck® is an enterprise-level inspection and digital checklist software that streamlines daily, weekly, monthly or annual checks, audits, and inspections. With it, you can:

  • Ensure employee adherence to standard operating procedures (SOPs).
  • Enhance your inspections with easy-to-use automation and follow-ups, photos, scheduling and signatures.
  • Deliver high-value insights through advanced reporting.
  • Measure key areas of operation by centralizing execution.

Create digital checklists using IntouchCheck™ inspection software to streamline daily, weekly, monthly or annual checks.

Operational Audit

Let professional auditors dig even deeper into analyzing your back-of-the-house and front-of-the-house operations with IntouchAudit®. With us, you can:

  • Thoroughly evaluate the execution of your SOPs.
  • Analyze operations while pinpointing areas for improvement.
  • Safeguard your restaurant against the risk of failing inspections.
  • Validate health and safety standards to ensure the well-being of your staff and customers.

Measure both back-of-the-house and front-of-the-house operational performance with IntouchAudit™.

Food for thought from Intouch Insight.

Intouch Insight is the home of the Annual Drive-Thru Study — the industry-leading benchmark report for restaurant operators across North America. We take pride in our in-depth knowledge of the industries we serve. This is why we are constantly in the field, gathering the data you need to make informed, data-driven decisions.

Download Industry Report, Free Guides and More:
  • Latest Trends Reports
  • Customer Experience Guides
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Get in touch today!

Our team would be happy to walk you through how our suite of CX solutions can help your business.

 

 

Frequently Asked Questions

Here's what decision-makers in the restaurant industry usually want to know.