3 min read
5 Ways To Improve Customer Experience In Restaurants
It’s not uncommon to see big QSR chains frequently announcing new customer experience (CX) programs. Every brand wants...
Mystery Shopping for Restaurants
Objectively measure the execution of your brand service standards and collect valuable competitive and pricing intelligence. With Intouch Insight, you can:
- Ensure that front-line teams are delivering on brand promises
- Assess all touchpoints like dine-in, drive-thru, or take-out.
- Identify inconsistencies in brand standards across channels.
- Monitor adherence to contractual obligations by franchisees.
Customer Feedback Surveys
Get to know your customers' perception of your restaurants before they go public with their experiences. With IntouchSurvey®, you can:
- Build, distribute and collect feedback as soon as they interact.
- Uncover the factors that drive customer satisfaction.
- Measure how likely your customers are to recommend you.
Restaurant Checks, Audits & Inspections
IntouchCheck® is an enterprise-level inspection and digital checklist software that streamlines daily, weekly, monthly or annual checks, audits, and inspections. With it, you can:
- Ensure employee adherence to standard operating procedures (SOPs).
- Enhance your inspections with easy-to-use automation and follow-ups, photos, scheduling and signatures.
- Deliver high-value insights through advanced reporting.
- Measure key areas of operation by centralizing execution.
Operational Audit
Let professional auditors dig even deeper into analyzing your back-of-the-house and front-of-the-house operations with IntouchAudit®. With us, you can:
- Thoroughly evaluate the execution of your SOPs.
- Analyze operations while pinpointing areas for improvement.
- Safeguard your restaurant against the risk of failing inspections.
- Validate health and safety standards to ensure the well-being of your staff and customers.
