Skip to the main content.
GET STARTED
Subscribe to our newsletter

RESTAURANT CUSTOMER EXPERIENCE

Exceptional experiences drive exponential growth.

From quick serve to fast casuals, consumers crave consistency. Intouch Insight’s cx solutions empower restaurant chains to improve the guest experience by listening to customers across all touchpoints, aligning operations to customer expectations and improving your bottom line.

 

REQUEST A DEMO
Unlock actionable insights from every CX program with our scalable restaurant CX solution.
SERVING SOME OF THE MOST-LOVED RESTAURANT CHAINS ACROSS NORTH AMERICA
mucho_burrito a&w chopped_leaf taco_time mr_sub sushi_shop so_fresh manchu_wok papa_murphys
 

Food for thought from Intouch Insight.

Intouch Insight is the home of the Annual Drive-Thru Study — the industry-leading benchmark report for restaurant operators across North America. We take pride in our in-depth knowledge of the industries we serve. This is why we are constantly in the field, gathering the data you need to make informed, data-driven decisions.

 

Centrally monitor and manage your guests' experiences - wherever they visit you!

Leading Technology

Intouch Insight offers technology-enabled CX solutions that help you drive growth and achieve operational efficiency.

Unified Ecosystem

Our suite of software seamlessly unifies data from across all your programs to give you a centralized, 360° view.

Whiteglove Approach

Intouch Insight's team partners with you every step of the way to ensure you get the most out of our software and services.

 

Your recipe for achieving the gold standard.

Delivering consistently delightful experiences across various channels can be challenging. Our fully-integrated suite of CX solutions offers both qualitative and quantitative insights necessary for a complete understanding of your brand's performance.

Mystery Shopping for Restaurants

Objectively measure the execution of your brand service standards and collect valuable competitive and pricing intelligence. With Intouch Insight, you can:

  • Ensure that your front-line teams are delivering on your brand promises
  • Measure all customer touchpoints like dine-in, drive-thru, or take-out.
  • Identify inconsistencies in brand standards across channels
  • Monitor adherence to contractual obligations by franchisees

Learn more about IntouchShop™ →

Measure guest experiences across channels, including dine-in, 3rd-party delivery, curbside pick-up & drive-thru simultaneously.

Customer Feedback Surveys

A happy customer tells a friend; an unhappy customer tells the world. Get to Know your customers' perception of your restaurants before they go public with their experiences. With IntouchSurvey™, you can:

  • Packed with a simple drag-and-drop theme editor and a built-in question library
  • Build, distribute and collect customer feedback as soon as they interact
  • Uncover the factors that drive satisfaction to retain customers for life with CSAT Surveys
  • Measure how likely your customers are to recommend, or replace you with NPS® surveys

Learn more about IntouchSurvey™ →

Gain valuable insights into your customers' opinions with our customer feedback surveys.

Restaurant Checks, Audits & Inspections

IntouchCheck™ is an enterprise-level inspection and digital checklist software that streamlines daily, weekly, monthly or annual checks, audits, and inspections that collect data instantly across locations. With IntouchCheck™, you can:

  • Ensure employee adherence to standard operating procedures (SOPs)
  • Enhance your inspections with easy-to-use automation and follow-ups, photos, scheduling and signatures
  • Deliver high-value insights through advanced reporting
  • Measure key areas of operation by centralizing execution

While you can't be everywhere at once, IntouchCheck™ can →

restaurant-inspection

Operational Audit

Let professional auditors dig even deeper into analyzing your back-of-the-house and front-of-the-house operations with IntouchAudit™. Inspect areas such as kitchens or storage rooms that mystery shoppers can't without blowing their cover. With Intouch Insight, you can:

  • Thoroughly evaluate the execution of your SOPs across all locations
  • Analyze operations while pinpointing areas for potential improvement
  • Safeguard your restaurant against the risk of failing inspections
  • Validate health and safety standards to ensure the well-being of your staff and customers

Learn more about IntouchAudit™ →

Measure both back-of-the-house and front-of-the-house operational performance with IntouchAudit™.
 

Explore our blog corner!

A place where we share the recipe for success in the restaurant industry. Whether you're a restaurant owner or operator, we offer insights, tips, and best practices to elevate the guest experience at every step of the way.

1 min read

New Consumer Insights for November

Now that Halloween is done and dusted, we’re getting cozy with hot coffee and comfort food. This month’s consumer data...

2 min read

Coffee Customers are Thirsty for More

Coffee remains a hot commodity for consumers. Drive Research reported that 74% of Americans drink coffee every day*. In...

2 min read

Consumer Insights and the Annual Drive-Thru Study

At the beginning of October, we released the 23rd Annual Drive-Thru Study — the premier benchmark report for operators...

 

Talk to an expert.

Our team would be happy to walk you through how our suite of products and services can help your business.