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Your feet on the street!

Get the complete, unbiased picture of your brand performance at every location by measuring the service you provide against the standards you have set with Intouch's Mystery Shopping Services.




A member of Mystery Shopping Professionals Association        Awarded A Quirk's Top Company 2022 Shopper Insights



Develop a customer-centric culture
at the heart of your brand


Maximize ROI and drive constant improvement

Deliver a consistent brand experience

Ensure compliance and minimize risks

Improve internal training and address gaps

Get the Mystery Shopping Guide


Gain objective, third-party feedback
with Mystery Shopping

Unlock your brand potential with unbiased feedback to gain competitive intelligence, enhance experiences and increase market share.

  • Monitoring & Measuring Performance
  • Location-level dashboards & analysis
  • Not just data, but actionable insights
  • Improve customer experience



Mystery shop programs for all your needs

Tailor-made programs | Multiple locations at once | Real-time feedback with rich data

As one of the largest mystery shopping providers in North America, Intouch has the knowledge and expertise to build custom programs that are delivered on time, meeting high quality standards.

Customer Service Programs →

Look through the customer lens to create a customer-centric experience. Leave no stone unturned to ensure frontline teams follow your customer service and operational standards to wow your customers with every visit.

Learn more →

IntouchShop Customer Service Mystery Shopping program

Responsible Sales Programs →

Safeguard your business by keeping laws and regulations front and center. Help your brand monitor compliance and enforce employee accountability for age-restricted products such as: tobacco, cannabis, vaping products, alcohol, and lottery items.

Monitor Compliance →

IntouchShop Responsible Sales Mystery Shopping Programs

Competitor Programs →

Take the guesswork out of competitor analysis. See what differentiates you from your competition from a customer experience standpoint to uniquely position your brand. Get covert, real-time competitive intelligence needed to out-perform the competition.

Shop Your Competitors →

IntouchShop Competitor Mystery Shopping Programs

Multi-channel Experience Programs →

Customers favor brands that provide a seamless experience across all channels: online, in-person, third-party fulfillment. Keep experiences consistent wherever you engage with your customer, including curbside pick-up, delivery, over the phone, online or through a partner channel. 

IntouchShop Multi-channel Experience Mystery Shopping Program

Find out if Mystery Shopping is the right solution for you.

Try our service recommender to learn what programs best meet your needs.


Try Service Recommender


Technology powered insights that work for you!

Intouch Insight is the most technologically advanced mystery shopping provider worldwide. Our blended approach to customer experience measurement delivers not just data, but actionable insights in a powerful CX platform. Powerful automations and integrations ensure you can analyze your results faster than ever before, and drive action in real-time.

mystery shopping reports & dashboard



Serving brands across North America

FedEx 7-eleven_logo MTY group logo highs JUUL Logo beer store parkland_ EdoJapan-1
Intouch continues to be a trusted and valued partner at Parkland. The actionable data provided by the mystery shopping and age verification programs helps us understand our customer experience standards and identify areas for growth and training.
Intouch Insight has been a valued partner in these efforts, helping us implement a variety of underage use prevention programs, including bolstering our age-verification capabilities and expanding our mystery shop program at retail.

Ready to improve your customer experience?

Get in touch and request a quote today.