40+ years of CX mastery
Our Mystery Shopping solution is designed based on years of hands-on expertise measuring brand service standards.
MYSTERY SHOPPING SERVICES
IntouchShop™
Your feet on the street!
Get the complete, unbiased picture of your brand performance at every location by measuring the service you provide against the standards you have set with Intouch's Mystery Shopping Services.
Assess the execution of brand standards
Adherence to customer experience standards and operating procedures can differ dramatically from location to location. With Intouch Insight, you can:
- Measure the execution of standards across all locations
- Identify consistently high and low performing locations
- Eliminate the bias inherent with internally-run programs
Reveal gaps in employee training
If employees lack the know-how to properly execute daily operations, additional training may be required to close that gap. Intouch Insight’s mystery shopping services can help you:
- Identify where employees repeatedly underperform
- Focus training on most prevalent skill gaps
- Measure the impact of employee training programs
Evaluate your competition
Uncover what differentiates you from the competition from a customer experience standpoint to uniquely position your brand. Intouch Insight’s mystery shopping services can help you:
- Understand how you perform compared to your competitors
- Uncover opportunities to drive improvements at your brand
- Refine your pricing strategies through competitive intelligence
Ensure seamless multi-channel experience
Gather objective data from every customer touchpoint to drive insights on how to improve experiences at every stage of the journey. With Intouch Insight, you can:
- Spotlight every touchpoint - onsite, curbside, online, telephone, and more
- Measure multiple purchase paths individually and as a whole
- Identify inconsistencies in brand standards across channels
Find out if Mystery Shopping is the right solution for you.
Try our service recommender to learn what programs best meet your needs.
Actionable insights that work for you!
Our blended approach to customer experience measurement delivers not just data, but actionable insights in a powerful CX platform. Powerful automations and integrations ensure you can analyze your results faster than ever before, and drive action in real-time.
Intouch continues to be a trusted and valued partner at Parkland. The actionable data provided by the mystery shopping and age verification programs helps us understand our customer experience standards and identify areas for growth and training.
Intouch Insight has been a valued partner in these efforts, helping us implement a variety of underage use prevention programs, including bolstering our age-verification capabilities and expanding our mystery shop program at retail.