Mystery Shopping Studies

2023 Emerging Experiences

Where Tech Meets Taste

This study examines how 10 Fast Casual brands are managing the blurring between digital and physical customer interactions.

2022 Annual Drive-Thru Study

The 2022 Annual Drive-thru Study is here! This industry-recognized study measures the drive-thru performance of 10 Quick-Serve Restaurants. Get actionable insights on what matters most to your brand.

2021 Annual Drive-thru Study

The 2021 Annual Drive-thru Study examines the drive-thru performances of ten quick-service restaurants. You can download the highlights of the study or purchase the full, comprehensive study report broken down by brand, accuracy, customer service, food quality, satisfaction, pandemic considerations, and more.

2020 Annual Drive-thru Study

The 2020 Annual Drive-thru Study highlights the drive-thru performances of ten quick-service restaurants and answers key questions regarding COVID-19 and its impact on the industry nationwide.

2019 Drive-thru Study

Download the 2019 Annual Drive-thru Study to discover how your brand stacks up in speed of service, order accuracy, taste and customer service.

2018 Drive-thru Study

Do QSRs need to be faster or slower? Or do they need to focus on consistency? The 2018 Annual Drive-thru study talks about whether service speed still matters to food lovers.

2022 Mobile Food Delivery

The 2022 Intouch Insight's Insider Research on Mobile Food Delivery presents insights on 5+ Mobile delivery services and data on 50+ quick-service restaurants and Fast Casual brands. Get access to benchmarks on delivery times, accuracy, packaging, fees, and more!

2020 Food on Demand Study

The 2020 Food on Demand Study reveals who's running the table in off-premise delivery and strategies for your brand to hit the jackpot. Download it to learn what’s in the cards for the food delivery game.

2019 Food on Demand Study

Is delivery time more important to the customer? Or is it more important to beat your estimated delivery times? The 2019 Food on Demand study reveals the key driving factors for consumers to choose one food delivery app over another.

2017 Food on Demand Study

Learn who stood out among the food delivery services on KPIs such as delivery time, food temperature, appearance and packaging of the food, friendliness and professionalism and much more in a first-of-its-kind national study.

2019 Menuboard Survey Report

Discover essential menu board design insights to increase sales and revenue in the 2019 Menuboard Survey Report conducted by SeeLevel HX and King-Casey.