Mystery Shopping Studies
Mobile Food Delivery | Drive-Thru | Food on Demand | Menuboard Survey
We help brands quickly improve customer experiences across all channels. With CX market research, companies obtain the data needed to continuously impact services, improve products and correct operations issues. The mystery shopping reports we deliver to clients are critical to the final phase of the customer journey.
2021 Annual Drive-thru Study
The 2021 Annual Drive-thru Study examines the drive-thru performances of ten quick-service restaurants. You can download the highlights of the study or purchase the full, comprehensive study report broken down by brand, accuracy, customer service, food quality, satisfaction, pandemic considerations, and more.