Competitive CX intelligence
every step of the way!

At Intouch Insight, we empower our partners with actionable insights across all customer touchpoints. Through industry-recognized annual reports, market studies, and consumer surveys, we deliver intelligence that enables you to achieve operational excellence by enhancing your customer experience.

Explore Our Reports

MEASURING THE PERFORMANCE OF THE LEADING QSR, RETAIL & GAS & CONVENIENCE STORE CHAINS.

Travel center services market study

Travel Center Services:
A Brief Insight

Age verification for tobacco products

Securing Your Brand:
Age Verification Insights

A brief insight on coffee preferences of Americans, covering six coffee brands.

American Coffee Preferences:
A Brief Insight

A brief insight on five grocery store chains.

American Grocery Preferences:
A Brief Insight

A brief insight on four coffee brands.

Coffee Brands:
A Brief Insight

A brief insight on five Pizza brands.

Pizza Brands:
A Brief Insight

A brief insight on five sub sandwich brands.

Sub Sandwich Brands:
A Brief Insight

Customer surveys full of actionable insights.

At the core of every customer experience program lie the customers themselves. Without knowing what matters to them, businesses struggle to establish themselves as prominent brands. That's why we offer direct insights from customers, empowering you to earn them for life.

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C-store Food Freshness

See what today’s shoppers think about c-store food freshness.

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QSR Crew Incentives & LTOs

Discover employee insights into QSR promotions and LTOs

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Drive-Thru Presell Boards

Discover consumer opinions on drive-thru pre-sell boards at QSRs.

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Value Meals Insights

Explore insights into consumer preferences for value meals in Quick Service Restaurants.

playgrounds-in-restaurants

Food Packaging in QSRs

Uncover insights into consumer preferences for food packaging in Quick Service Restaurants.

playgrounds-in-restaurants

Playgrounds in Restaurants

Discover how playgrounds influence dining choices in our infographic.

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Customer Survey Insights

Discover insights about motivations, survey length, and incentives.

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Fresh Produce Trends

Discover what drives North Americans' produce choices.

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Consumer Dining Decisions

Discover how North Americans engage with restaurants and influence dining decisions.

consumer-preferences-rest-stops

Rest Stop Preferences

Explore generational factors affecting rest-stop satisfaction, including sustainability.

consumer perception on third party delivery services

Third Party Delivery Services

Uncover insights into consumer preferences for third-party delivery services.

The Evolution of AI in Drive Thrus

Evolution of AI in Drive-Thrus

AI's impact on drive-thru speed, accuracy, and customer satisfaction.

Understanding consumer preferences for value meals at QSRs

Value Meal Preferences

Uncover insights into consumer preferences for value meals at QSRs.

Consumer holiday shopping preferences

Holiday Shopping Preferences

Uncover insights into consumer spending plans for the Holiday Season.

Back to school shopping insights

Back to School Shopping

Get key insights into where and how consumers are purchasing school supplies

Exploring retail tech trends

Retail Technology Trends

Explore insights into the latest technology trends.

Online shopping key trends

2024 Online Shopping Trends

Discover what is driving consumer behavior online.

Consumer preferences of fried chicken at quick-serve restaurants

Fried Chicken at QSRs

Discover consumer experiences of fried chicken at QSRs.

Consumer beverage preferences at QSR and coffee shops

Beverage Preferences

Find out consumers' beverage preferences when ordering from QSRs or coffee shops.

Learn about consumer preferences when interacting with Quick Serve Restaurants.

QSR Experience

Learn about consumer preferences when interacting with Quick Serve Restaurants.

Discover breakfast-purchasing habits of consumers across the US.

Breakfast Preferences

Discover breakfast-purchasing habits of consumers across the US.

Explore consumer choices in the Pizza marketplace.

Pizza Preferences

Explore consumer choices in the Pizza marketplace.

Explore the consumption habits of the US consumers regarding Mexican food.

Mexican Food Insights

Explore the consumption habits of the US consumers regarding Mexican food.

Find out breakfast preferneces of consumers across the US.

Breakfast Insights

Find out breakfast preferneces of consumers across the US.

Find out about the pizza preferences of consumers across the US.

Pizza Insights

Find out about the pizza preferences of consumers across the US.

Learn about pet store purchasing habits of consumers across the US.

Pet Store Insights

Learn about pet store purchasing habits of consumers across the US.

Insights on consumer interaction with insurance companies.

Insurance Experience

Insights on consumer interaction with insurance companies.

Discover consumer experiences with Full Service Restaurant loyalty programs.

FSR Loyalty Programs

Discover consumer experiences with Full Service Restaurant loyalty programs.

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